Note fondée sur 27 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
3,7 Service et personnel
4,0 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 11 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 août 2024 par Brian (The Owner), Gestion de l’hôtel
Thank you Sharon for the lovely review. We are so happy you enjoyed your stay and we cannot wait for your safe return. Take care and have a wonderful day Sharon!!! :)
par un voyageur
No check out person or receipt
Publié le 10 juill. 2024 sur HotelsThe place was fine i have stayed there three years in a row for business looks like they painted a bit. I apparently booked my room as pay at the property by accident through hotels.com i never do this i py in advance so i can get a receipt emailed to me right away for my exense report. When i went to check out this morning there was NO ONE at the front desk. There was a phone number to call which i thought would bring someone up front but there were somewhere else apparently. They said they would email it to me. That was at 8 this morning i called at noon because i hadnt received it and was told the new owner had to do it. I called again at 3 and the same story. The owner hasnt called me back yet but youll get the receipt. Im sorry but i travel a lot for business and i have never had a problem like this. Its ridiculous first that there apparently was no staff in the hotel at 8 in the morning and that ONlY the absent owner could print a receipt? Thats bs! I better get it or i will be contacting hotels.com i wont stay here next year...i dont need the hassle!
Commentaires de Gestion de l’hôtel
13 juill. 2024 par Brian (Owner), Gestion de l’hôtel
Hello Jeff. We chatted and you did receive your receipt. We had your wrong email initially so you didn't receive it automatically via our new property management system. Thank you again Jeff for staying with us. We really appreciate it! You are the best! :)
par un voyageur
Publié le 10 avr. 2024 sur Expedia
super frienldy staff
Commentaires de Gestion de l’hôtel
11 avr. 2024 par Brian (Owner), Gestion de l’hôtel
Thank you so much Heather for the 5 star review! We are so happy you were able to join us for the total solar eclipse, What a sight to behold. I am so honored that I got to enjoy the spectacle with you and all of our other amazing hotel guests! I hope you have a wonderful weekend. Safe travels! :)
par un voyageur
Good place to stay
Publié le 29 mai 2023 sur HotelsGood place to stay--friendly owner, clean room, comfortable beds. There are a number of remodeling projects underway, but none of the work caused any concerns with noise of mess. No breakfast available, but a great pancake house within easy waling distance.
Commentaires de Gestion de l’hôtel
31 mai 2023 par Brian (the owner), Gestion de l’hôtel
Thank you so much Gary for the wonderful review. Yes, we cannot compete against the tasty Blueberry Pancake House across the street. We are going to reach out to them to see if our guests can get a 10% off coupon or something! :) I hope you enjoyed our new complmentary premium blends coffee bar. :) Well, thank you again for staying with us and we cannot wait to take care of you again Gary and all your friends and family in the near future. Have a lovely evening.
par un voyageur
Publié le 27 mai 2023
Commentaires de Gestion de l’hôtel
25 juin 2023 par Brian (Owner), Gestion de l’hôtel
Thank you so much Harold! I am so happy you had a wonderful stay! I hope we will see you again real soon!
par un voyageur
Publié le 9 mai 2023
The staff was very kind and helpful.
Commentaires de Gestion de l’hôtel
9 mai 2023 par Brian (the owner), Gestion de l’hôtel
Thank you Elaine for staying with us! I am so happy you found the staff to be very friendly and helpful. Soon we will have new hotel bedding and new furniture in the lobby by the end of this month. I hope to see you again real soon! Have a wonderful day!
par un voyageur
Publié le 8 mai 2023 sur Hotels
Commentaires de Gestion de l’hôtel
9 mai 2023 par Brian, Gestion de l’hôtel
Thank you for staying with us Kelli.
par un voyageur
Publié le 8 mai 2023 sur Expedia
We were a late arrival, and when we got there at 11 pm, they told us they were overbooked, and that Expedia was supposed to have contacted us. We did not receive any notification. So at almost midnight, with my elderly parents in tow, we were scrambling to find accommodations near this small town. Ended up driving into Indianapolis, and overpaying for a room. We will not be staying at the hotel, or using Expedia for arrangements going forward.
Commentaires de Gestion de l’hôtel
9 mai 2023 par Brian, Gestion de l’hôtel
I am sorry that happened to you Emily. This overbooking occurred because we recently purchased the hotel and was unaware of all various bookings out there from various random booking engines out there before we purchased the hotel. Once we knew about all of these overbooking so we alerted the various booking engines and they were suppose to reroute you to a different hotel. I am truly sorry to hear about your troubles. We have purchased a new property management system call Mews so this should not happen again and now we are in control of all bookings and there are no additional bookings that we are unaware of before we purchased the hotel earlier this year. Again, I am truly sorry.
par un voyageur de Nashville
Publié le 7 mai 2023 sur Expedia
I booked this hotel one year ago to stay for my son’s college commencement. They told me they couldn’t honor my reservation one day before the reservation. It was a nightmare. Fortunately, Expedia found a much better hotel for us at no extra cost.
Commentaires de Gestion de l’hôtel
8 mai 2023 par Brian (Owner), Gestion de l’hôtel
Hello. It was us who paid for that upgrade NOT Expedia, we want to make sure you were taken care of so we told Expedia to book you an upgrade. We recently purchased the hotel this year and this booking occurred before we purchase it and was unaware of this booking until recently. Once we found out we contacted Expedia and told them to upgrade you at OUR EXPENSE NOT EXPEDIA. I am glad you like other hotel. We wanted to mark sure all of our guests were well taken care of. Have a wonderful weekend. :)
par un voyageur
Publié le 2 mai 2023 sur Expedia
Noise from other guests in their rooms and in the hall was a problem. Also, we booked the hotel in part because the website said they were pet friendly. At check in, there was a big sign that said “No Pets”. However, the manager allowed us to stay with our dog for $10 extra per the website.
Commentaires de Gestion de l’hôtel
2 mai 2023 par Brian, Gestion de l’hôtel
Hello John. That no pets sign is old from the previous owner. We are currently remodeling the hotel. I asked my hotel general manager to fix the sign. We are dog friendly now.
