Note fondée sur 764 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,3 Propreté de la chambre
3,9 Service et personnel
3,5 Confort de la chambre
3,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 14 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Manager, Gestion de l’hôtel
Hello Trenton,We are thrilled to hear that you had a fantastic experience at our hotel! We look forward to welcoming you back soon for another memorable stay.
par un voyageur
Publié le 10 oct. 2024 sur Hotels
Stunk of mold and mildew is was horrible! Spent two hours there and felt sick and left out the side door! It was horrible! Reached out to the hotel and they followed me on the cameras and knew when and where I went! Asked for a refund since I only spent 2 hours there and no response
Commentaires de Gestion de l’hôtel
12 oct. 2024 par Manager, Gestion de l’hôtel
Dear Guest, I'm sorry to hear about your experience. We take all feedback seriously and will address your concerns internally. For any further assistance regarding your request, please reach out to our management team directly.
par un voyageur
Publié le 7 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
9 oct. 2024 par Manager, Gestion de l’hôtel
Hello Adam, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!
par un voyageur
Publié le 7 oct. 2024 sur Hotels
The room was pretty basic and okay but the bathroom was not. The toilet wasn't properly secured so it moved every time that it was used. The exhausted vent was living on a prayer hanging from the ceiling. There was absolutely no hot water to shower with and the travel items in the room where already used so make sure to bring your own unless, you don't mind sharing with a random stranger. The lotion was halfway gone, the shampoo and conditioner both had some missing had liquid running down the bottles so they couldn't even pass as new. Unless a freezing shower is how you wake up in the morning, this place is only good for a place to sleep before returning to your adventure.
Commentaires de Gestion de l’hôtel
9 oct. 2024 par Manager, Gestion de l’hôtel
Hello Caitlin, We appreciate your feedback and apologize for any inconvenience you experienced. Your comments will be shared with our team for further review and improvement opportunities. It is important to us that all guests have a comfortable stay and we regret that this was not your experience. We hope you were still able to enjoy the rest of your travels and adventures.
par un voyageur
Great Staff but needs work on remodel
Publié le 6 oct. 2024 sur HotelsMy experience with the staff was very courteous, however, the room smelled, "odd", almost like Apple Cider Vinegar. Then in the bathroom, whoever built or remodeled this needs to have their license checked. There were holes around the shower faucet, which will let mold grow in the wall as its not sealed properly. The tile was not placed properly on the baseboards and it looked like someone didnt know what they were doing. The toilet sat so low to the floor, if you are taller than 5'2", youre going to have trouble. Very cut rate work. The room was definitely overpriced.
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Manager, Gestion de l’hôtel
Hello Vivian, We appreciate your kind words about our staff and apologize for any inconvenience caused by the room odor and bathroom condition. We strive to address all feedback constructively and will ensure it is shared with the relevant teams for further improvement. Thank you for providing this valuable insight into your stay with us.
par un voyageur
Publié le 30 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Manager, Gestion de l’hôtel
Hello ARMANDO,We are delighted to hear that you had a wonderful stay with us! Your satisfaction is our priority, and we hope to welcome you back soon for another fantastic experience.
par un voyageur
Publié le 26 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Manager, Gestion de l’hôtel
Hello Dana,We're sorry to hear your stay didn't meet expectations. Please feel free to contact us directly to share more details about your experience, so we can improve for the future.
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Estuve 2 noches lo que no me gustó fue que en ningún momento fueron a hacer limpieza y a dejar más toallas limpias
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Manager, Gestion de l’hôtel
Hello Jose Antonio, We appreciate your feedback regarding the housekeeping service during your recent stay. Please feel free to reach out to management directly to address any concerns you may have from your experience at our hotel.
par un voyageur
Publié le 20 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Manager, Gestion de l’hôtel
Hello James,We are thrilled to hear you had a positive experience during your stay. We look forward to welcoming you back soon for another enjoyable stay!
par un voyageur
Publié le 20 sept. 2024 sur Hotels
Good
Commentaires de Gestion de l’hôtel
20 sept. 2024 par Manager, Gestion de l’hôtel
Dear Guest,We are sorry to hear that your experience did not meet your expectations. We appreciate your feedback and will share it with our team for review. Please feel free to reach out to our management team directly for further assistance.
