Note fondée sur 939 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,9 Propreté de la chambre
3,2 Service et personnel
3,1 Confort de la chambre
2,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par Jean-Francois
Évitez à tous prix
Publié le 14 août 2017 sur HotelsCongé de bain pour les enfants tellement le bain était sale. J'ai pris ma douche avec mes Flip flop.
par un voyageur
Publié le 19 août 2024 sur Expedia
Reported an issue with front office about leak, was advised by management if we said anything else about. A leak we would have to leave. Maintenance said he fixed issue all he done was caulked around tub however we have video and pics of issue that was never resolved. Also asked double bed during atya and was told we stick with one Queen bed. A couple staff members were very nice however management very rude , disresp ctful, don't care about guest issues or what damage to guest property occurs but I'm already begin legal action
Commentaires de Gestion de l’hôtel
23 août 2024 par Nishaye RediResponse Specialist, Gestion de l’hôtel
Dear Valued Guest, Thank you for writing to us about your recent stay at our hotel Red Roof Inn Indianapolis - Castleton. We are utterly disappointed to learn that you encountered these distasteful situations during your recent visit. Please accept our humblest apologies as this is nowhere near the standard we strive to uphold. I'll bring these matters to management's attention for further review. We ask that you give us another opportunity to make a better impression on your next visit to one of our Red Roof locations.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 12 août 2024 sur Expedia
The bathroom door didn’t sit properly in the frame so the door couldn’t close, let alone lock, and the wet towels from the previous guest(s) were still in the room
Commentaires de Gestion de l’hôtel
14 août 2024 par Jonathan RediResponse Specialist , Gestion de l’hôtel
Dear Henry,Thank you for taking the time to tell us about your experience at the RED ROOF INN INDIANAPOLIS - CASTLETON. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the bathroom door and the upkeep not being to your liking. At Red Roof, it is intended to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We would love to have another chance to provide you with a better experience the next time you're in town. Very truly yours,JonathanRed Roof Management RediResponse Specialist
par un voyageur
Publié le 11 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 août 2024 par Kamaria RediResponse Specialist, Gestion de l’hôtel
Hello Christine, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN INDIANAPOLIS - CASTLETON and I appreciate your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist
par un voyageur
Publié le 8 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
11 août 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Hello Khaled,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN INDIANAPOLIS - CASTLETON and I appreciate your 6/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SharmaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 8 août 2024 sur Expedia
Our non-smoking room smelled like smoke. I was coughing all night long. There were homeless people in the parking lot. There was a man peeing between the sheds that were in the adjoining Lowe’s parking lot. Did not feel safe and did not get much sleep.
Commentaires de Gestion de l’hôtel
11 août 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Thank you for taking a moment to leave a review, David. The staff and I at the RED ROOF INN INDIANAPOLIS - CASTLETON were disappointed to see your 1/5 score following your stay. You indicated that the smell of smoke in your non-smoking room, the encounter in the parking lot, and the other highlighted concerns dampened your experience. At Red Roof, safety and comfortability are some of our top priorities, so I am sorry to hear this was not achieved with youIn the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Very truly yours,SharmaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 5 août 2024 sur Expedia
We booked for non smoking room but we got a room smells like smoke. And they are asking for $100 deposit.
Commentaires de Gestion de l’hôtel
8 août 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Thank you for taking a moment to leave a review, Rodessa. The staff and I at the RED ROOF INN INDIANAPOLIS - CASTLETON were disappointed to see your 1/5 score. You indicated that the smell of smoke in the room and our deposit dampened your experience., so I am sorry to hear this was not achieved with you. In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Very truly yours,SharmaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 3 août 2024 sur Hotels
very bad, receptionist with no skills it all
Commentaires de Gestion de l’hôtel
5 août 2024 par Olivia RediResponse Specialist , Gestion de l’hôtel
Hello Juan, Thank you for telling us about your stay at the Red Roof Inn Indianapolis - Castleton. I am disappointed that your experience was less than ideal due to the issues you highlighted. Please accept our apologies for any inconvenience this may have caused. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future, so your comments will be reviewed by staff in an effort to ensure your experience is not repeated. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 2 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 août 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Hello Sarah, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN INDIANAPOLIS - CASTLETON and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist
par un voyageur
Publié le 2 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
30 août 2024 par Xao RediResponse Specialist, Gestion de l’hôtel
I appreciate the time that you took to share your sentiments with us, Shaver. Our team at the Red Roof Inn Indianapolis - Castleton appreciated your 4/5 score following your stay. In the future, please consider adding comments so that we know what we’re doing well and where we can improve our services. Guest feedback, like yours, helps Red Roof to make these improvements.On your next stay, should you have any issues, please feel free to contact our front desk for real-time assistance. Thanks once again for sharing. We would love to host you under our roof again.With gratitude,XaoRed Roof ManagementRediResponse Specialist
