Note fondée sur 943 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,9 Propreté de la chambre
3,2 Service et personnel
3,1 Confort de la chambre
2,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par Jean-Francois
Évitez à tous prix
Publié le 14 août 2017 sur HotelsCongé de bain pour les enfants tellement le bain était sale. J'ai pris ma douche avec mes Flip flop.
par un voyageur
Publié le 17 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
23 oct. 2024 par Xao RediResponse Specialist, Gestion de l’hôtel
Hello Leighton,The team at the Red Roof Inn Indianapolis - Castleton would like to thank you for sharing your feedback with us. It was pleasing to read that we earned your 5/5 score. However, we would love to read about your stay, so please feel free to share your comments with us. It is through guest feedback that we are able to get a better understanding of our guests' perspectives of their stays.Once again, on behalf of Red Roof, we would like to thank you for sharing your comments with us. We look forward to providing you with more future stays.Very truly yours,XaoRed Roof ManagementRediResponse Specialist
par un voyageur
Horrible check in experience
Publié le 5 oct. 2024 sur HotelsPlace was ok. Low budget & offered the bare minimum. Charged high security deposit. Desk clerk/manager was rude. He kept asking if I had pets. I sd NO. He asked if I had cat. He asked if I had dog. No pets, I explained room for adults. A US soldier. He sd I dont care who it's
for. I explained I already paid for room for humans and I don't have pets.
Then he sd OK then U can stay. The crazy thing is this location takes pets and charges a deposit and pet fee so I don't understand what the issue was. We had just gotten off a plane and didn't have pets which I explained to him
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Xao RediResponse Specialist, Gestion de l’hôtel
Dear Valued Guest,Thanks for sharing your feedback with us. The team at our Red Roof Inn Indianapolis - Castleton was saddened to see that we failed to provide you with a satisfactory stay. While we were pleased to read that the property was okay and that you liked our affordability, it was displeasing to read that this was the impression left with you. You stated that aforementioned staff member was rude and that the security deposit was high, which hindered your stay. As such, your feedback may be taken into account, as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,XaoRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 1 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Recordo, Rediresponse Specialist, Gestion de l’hôtel
Hey Cathy,Thank you for taking the time out of your busy day to complete our survey. The staff at the Red Roof Inn Indianapolis - Castleton and I were saddened by your 2/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Red Roof hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof ManagementRediresponse Specialist
par un voyageur
Publié le 30 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Toujana RediResponse Specialist, Gestion de l’hôtel
Hello Will, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Indianapolis - Castleton and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,ToujanaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 30 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 oct. 2024 par LaTunde RediResponse Specialist, Gestion de l’hôtel
Hello Alain, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN INDIANAPOLIS - CASTLETON and I received your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist
par un voyageur
Publié le 25 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Carla RediResponse Specialist, Gestion de l’hôtel
Hello Rosemarie, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Indianapolis - Castleton and I appreciate your 10/10 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please do not hesitate to let our front desk know so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 1 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 sept. 2024 par Sanesha RediResponse Specialist, Gestion de l’hôtel
Hello Ronald,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Indianapolis - Castleton and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. Thanks again and we look forward to seeing you in the future, should your travels bring you back to our area.Sincerely, Sanesha Red Roof Management RediResponse Specialist
par un voyageur
Publié le 19 août 2024 sur Expedia
Reported an issue with front office about leak, was advised by management if we said anything else about. A leak we would have to leave. Maintenance said he fixed issue all he done was caulked around tub however we have video and pics of issue that was never resolved. Also asked double bed during atya and was told we stick with one Queen bed. A couple staff members were very nice however management very rude , disresp ctful, don't care about guest issues or what damage to guest property occurs but I'm already begin legal action
Commentaires de Gestion de l’hôtel
23 août 2024 par Nishaye RediResponse Specialist, Gestion de l’hôtel
Dear Valued Guest, Thank you for writing to us about your recent stay at our hotel Red Roof Inn Indianapolis - Castleton. We are utterly disappointed to learn that you encountered these distasteful situations during your recent visit. Please accept our humblest apologies as this is nowhere near the standard we strive to uphold. I'll bring these matters to management's attention for further review. We ask that you give us another opportunity to make a better impression on your next visit to one of our Red Roof locations.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 12 août 2024 sur Expedia
The bathroom door didn’t sit properly in the frame so the door couldn’t close, let alone lock, and the wet towels from the previous guest(s) were still in the room
Commentaires de Gestion de l’hôtel
14 août 2024 par Jonathan RediResponse Specialist , Gestion de l’hôtel
Dear Henry,Thank you for taking the time to tell us about your experience at the RED ROOF INN INDIANAPOLIS - CASTLETON. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the bathroom door and the upkeep not being to your liking. At Red Roof, it is intended to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We would love to have another chance to provide you with a better experience the next time you're in town. Very truly yours,JonathanRed Roof Management RediResponse Specialist
