Note fondée sur 438 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,1 Propreté de la chambre
3,2 Service et personnel
3,1 Confort de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 4 oct. 2024 sur Hotels
There was roaches
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Samantha RediResponse Specialist, Gestion de l’hôtel
Dear Kelton,I appreciate you sharing your feedback following your stay at the RED ROOF INN INDIANAPOLIS EAST. You expressed that the pests you encountered hindered your experience. This was truly disheartening to hear, and we do sincerely apologize. Please know that our Red Roof team works with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concern and we ask that you give us another opportunity to make a better impression on your next visit to one of our Red Roof locations.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 26 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Carla RediResponse Specialist, Gestion de l’hôtel
Hello Karen, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Indianapolis East and I thank you for your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserve.Sincerely,CarlaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 18 sept. 2024 sur Hotels
par un voyageur
Publié le 12 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
15 sept. 2024 par Gabrielle RediResponse Specialist, Gestion de l’hôtel
Thank you for taking a moment to leave a review, Layton. The staff and I at the Red Roof Inn Indianapolis East were disappointed to see your 1/5 score following your stay. In order to understand what prompted your 1/5 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
par un voyageur
Publié le 1 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
4 sept. 2024 par Gabrielle RediResponse Specialist, Gestion de l’hôtel
Dear Valued Guest,Thank you for taking a moment to leave a review. The staff and I at the Red Roof Inn Indianapolis East appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
par un voyageur
Publié le 11 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 août 2024 par Recordo, Rediresponse Specialist, Gestion de l’hôtel
Hello Scott, The staff at the Red Roof Inn Indianapolis East and I felt delighted to see your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Red Roof hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist
par un voyageur
DO NOT RECOMMEND
Publié le 9 août 2024 sur HotelsRooms have outside doors. Not a great neighborhood, pretty sure we saw a prostitute in the parking lot.
Front desk staff was NOT friendly at all and they will only allow you 2 towels. You cannot get new towels unless you return your old ones and they would not provide any extra soap.
Front of the AC unit fell off during the night when it kicked on.
Very outdated room with a broken shower as well.
Commentaires de Gestion de l’hôtel
15 août 2024 par Olivia RediResponse Specialist , Gestion de l’hôtel
Hello Kasey, We are saddened to hear your recent stay at the Red Roof Inn Indianapolis East did not meet your full expectations, prompting your 2/10 score. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely,OliviaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 4 août 2024 sur Expedia
Soggy water damaged floors. Noisy neighbors. Not great neighborhood.
Commentaires de Gestion de l’hôtel
5 août 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Thank you for taking a moment to leave a review, Adam. The staff and I at the RED ROOF INN INDIANAPOLIS EAST were disappointed to see your 2/5 score following your stay. You indicated that the conditions of the floor, the noise disturbance, and the other highlighted issue dampened your experience. It is our goal to provide a comfortable stay for all our guests, so I am sorry to hear this was not achieved with you.In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Very truly yours,SharmaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 23 juill. 2024 sur Expedia
I didn't like is that they should let me take my room since I call them to let know that bus company didn't have any driver to take the bus so I could get my destination and since that didn't happen I felt that I should have got my money back on my card .
Commentaires de Gestion de l’hôtel
26 juill. 2024 par Oniel RediResponse Specialist, Gestion de l’hôtel
Thank you Cheryl, for taking the time to write a review of your stay at the Red Roof Inn Indianapolis East. Please accept our most sincere apologies for the inconvenience, however, relative to you getting reimbursed note that your feedback will be taken into consideration in an effort to ensure your satisfaction. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof ManagementRediResponse Specialist
par un voyageur
Publié le 22 juill. 2024 sur Expedia
Do not stay here. It will not meet expectations, even if they’re low.
Commentaires de Gestion de l’hôtel
24 juill. 2024 par Xao RediResponse Specialist, Gestion de l’hôtel
Hello Kathy,Thanks for sharing with us. Your review of the Red Roof Inn Indianapolis East was recently brought to our attention. The team was saddened to see that we failed to meet your expectations. In order to understand what prompted your 1/5 score, I welcome any further information you can provide. It is through guest feedback that Red Roof is able to make improvements.Thanks again for sharing your rating. Have a good day.Respectfully,XaoRed Roof ManagementRediResponse Specialist
