Note fondée sur 628 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
3,8 Service et personnel
3,5 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 5 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 août 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Hello Exil, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN INDIANAPOLIS - GREENWOOD and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist
par un voyageur de Eau Claire
Publié le 19 août 2024 sur Expedia
Our room did not have a couch as stated and in the pictures. No coffee in the morning on a Sunday as stated. And no hand soap in the bathroom or even a bar of soap. The tv was also broke.
Commentaires de Gestion de l’hôtel
22 août 2024 par Sanesha RediResponse Specialist, Gestion de l’hôtel
Hello Erica,Thank you for taking the time to tell us about your experience at the Red Roof Inn Indianapolis - Greenwood. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/5 score. Please accept our sincerest apologies for the room not being as expected, the issue with the tv and other concerns which hindered your stay. I have shared your feedback with management to ensure that your concerns are addressed. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Very truly yours,SaneshaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 19 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 août 2024 par Nishaye RediResponse Specialist, Gestion de l’hôtel
Hello James, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Indianapolis - Greenwood and I appreciate your 8/10 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,NishayeRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 17 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 août 2024 par Toujana RediResponse Specialist, Gestion de l’hôtel
Hello Mindy, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Indianapolis - Greenwood and I appreciate your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,ToujanaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 12 août 2024 sur Expedia
I wish I was able to send pictures. The ceiling bathroom door was falling down over my bed when I came into my room there was a leak in the bathroom. It was an awful experience. I would never recommend this hotel. Nobody spoke English. The room was terrible. This place needs to be shut down. Very unstable room.
Commentaires de Gestion de l’hôtel
13 août 2024 par LaTunde RediResponse Specialist, Gestion de l’hôtel
Dear Theresa,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN INDIANAPOLIS - GREENWOOD. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the room, unable to communicate to staff and all the other concerns that you mentioned. We ultimately aim for all our guests to have a positive and comfortable stay, so it's disheartened to hear this was not the impression left with you. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We wish you all the best in the your future travels.Sincerely,LaTundeRed Roof Management RediResponse Specialist
par un voyageur
Publié le 11 août 2024 sur Expedia
The check in was quick and easy. However, i was very uneasy after my first night some msn was banging on my door from 3am to 5 am looking for some woman had to call the police someone kept calling the room phone at all times of the hour. Shifty characters. There was hair in the shower and on the wall. And the ceiling was missing pieces the wall was missing paint. Was very disappointed. Had the hotel not been so close to the wedding i came in town for i would have checked out the next morning
Commentaires de Gestion de l’hôtel
13 août 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Dear Laurie,We are sorry to hear your recent experience at the RED ROOF INN INDIANAPOLIS - GREENWOOD did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concerns. Nonetheless, it's good to hear that you found our check-in to be quick and easy.We at Red Roof appreciate your business and truly value your feedback.Sincerely,SharmaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 9 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
12 août 2024 par Nishaye RediResponse Specialist, Gestion de l’hôtel
Dear Baruque, The staff at the Red Roof Inn Indianapolis - Greenwood and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience, which resulted in your 5/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 7 août 2024 sur Expedia
Nice staff
Commentaires de Gestion de l’hôtel
10 août 2024 par Recordo, Rediresponse Specialist, Gestion de l’hôtel
Hey Douglas, Red Roof appreciate you taking the time out of your busy day to complete our guest survey regarding your recent stay at the Red Roof Inn Indianapolis - Greenwood. It's great to see our nice staff extended a service that met your expectations resulting in your 4/5 score. Red Roof always enjoy hearing about the positive experiences our guests have at our hotels.The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future.Sincerely,RecordoRed Roof Management Rediresponse Specialist
par un voyageur
Mold sickness due to standing water
Publié le 5 août 2024 sur HotelsKids, grandma and husband all got sick! The standing water in both our rooms made it consistently moist and humid. They're solution was to give us towels to put around the leaking toilet. Desk clerk threatened my daughter when she asked for more towels, which gave her anxiety the rest of the weekend. If it wasn't our only option, we would have left that day. Unpleasant.
Commentaires de Gestion de l’hôtel
8 août 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Dear Valued Guest,Thank you for taking a moment to leave a review. The staff and I at the RED ROOF INN INDIANAPOLIS - GREENWOOD were disappointed to see your 2/10 score. You indicated that the humidity of the room, the leakage of the toilet, and the other concerns highlighted dampened your experience. It is our goal to provide a comfortable stay for all our guests, so I am sorry to hear this was not achieved with you. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Very truly yours, Sharma Red Roof Management RediResponse Specialist
par un voyageur
Publié le 5 août 2024 sur Expedia
Very accommodating!
Commentaires de Gestion de l’hôtel
5 août 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Thank you for taking the time to write about experience at the RED ROOF INN INDIANAPOLIS - GREENWOOD. Douglas, I am happy to hear that you found our hotel to be very accommodating, resulting in a 5/5 score. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home.We appreciate your business, Douglas, and can't wait to see you back at Red Roof soon, where we can continue to offer you a very accommodating stay at an affordable price!Sincerely,SharmaRed Roof ManagementRediResponse Specialist
