Note fondée sur 1 206 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,3 Service et personnel
4,2 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 5 nov. 2024
Room was not ready a few hours after check in. A lot of upset customers in the lobby after check in, all waiting for rooms. The shower was dirty and the comforter had stains on it. The breakfast was $22 for 3 items in the buffet and it was honestly kind of gross. This was just not a great experience with Sheraton and we would book somewhere else next time.
Commentaires de Gestion de l’hôtel
5 nov. 2024 par Chris, Gestion de l’hôtel
We apologize for any inconvenience you may have experienced during your recent stay. We appreciate your feedback though, and hope you have a great day.
par un voyageur
Publié le 2 nov. 2024
Commentaires de Gestion de l’hôtel
2 nov. 2024 par Renia, Gestion de l’hôtel
Thank you for staying at the Sheraton Keystone Crossing!
par un voyageur
Publié le 29 sept. 2024
The front desk associate was good and personable. The only issue we had was a constant dripping noise coming through the vent. We had to turn the fan on high and add constant sleeping noice to drown out the noise.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Chris, Gestion de l’hôtel
We apologize for any inconvenience you may have experienced during your recent stay. We appreciate your feedback, and hope you have a great day.
par un voyageur
Publié le 19 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 août 2024 par Chris, Gestion de l’hôtel
Thank you so much for you wonderful rating! We truly appreciate you staying with us, and we hope to welcome you back soon!
par un voyageur
Publié le 18 août 2024 sur Expedia
Loved the location and vibe. Room was cozy and clean. Loved the access to the fashion mall. Was mostly quiet even with youth soccer teams staying there. Coffee at the cafe was excellent.
Commentaires de Gestion de l’hôtel
19 août 2024 par Chris, Gestion de l’hôtel
Thank you so much for your fantastic rating and feedback! We truly appreciate you staying with us, and we hope to welcome you back soon!
par un voyageur
Publié le 18 août 2024 sur Expedia
Nice place.
Commentaires de Gestion de l’hôtel
19 août 2024 par Chris, Gestion de l’hôtel
Thank you so much for your fantastic rating and comment! We truly appreciate you taking the time to let us know about your experience, and we hope to welcome you back soon!
par un voyageur
Publié le 17 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 août 2024 par Chris, Gestion de l’hôtel
Thank you for your feedback ,and we hope you have a great day.
par un voyageur
Publié le 17 août 2024 sur Expedia
I’ve stayed at this hotel for over 15 years!! Live the pool area However nit acceptable to sit outside on the pool deck!! Some kid threw something over the balcony, and now NOONE CAN SIT IUTSIDE!!!!??? Unacceptable! Plus you NIW HAVE TO PAY 18.00 for parking!!!??? Unacceptable this is not a hotel that’s downtown!
Commentaires de Gestion de l’hôtel
19 août 2024 par Chris, Gestion de l’hôtel
Thank you for your rating and we apologize for any inconvenience you may have experienced. The exterior pool deck is in our upcoming plans to update and reopen, but we do not have a date as of now. We have been charging for parking for the last 5+ years, and we also apologize for any inconvenience this may cause.
par un voyageur
Publié le 16 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 août 2024 par Chris, Gestion de l’hôtel
Thank you so much for your wonderful rating! We truly appreciate you staying with us, and we hope to welcome you back soon!
par un voyageur
Publié le 15 août 2024 sur Expedia
Staff were over and above friendly and helpful. Everything was comfortable and easy. My only wonder was why it took so long to get hot water in the shower? It would come with patience. But it was an excellent stay and thank you!
Commentaires de Gestion de l’hôtel
16 août 2024 par Chris, Gestion de l’hôtel
Thank you so much for your wonderful rating and feedback! We apologize for any inconvenience with the hot water, and will have our engineering team take a look at the issue. Thank you again for the positive feedback, and we hope to welcome you back soon.
