Note fondée sur 314 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,2 Propreté de la chambre
3,3 Service et personnel
3,3 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 11 août 2024
There are too few luggage carts for what is essentially a residential hotel. People use them for groceries, laundry, and other large items as well as temporary guests who need them for luggage. I had to carry four days' supplies to the 4th floor both checking in and checking out.
Commentaires de Gestion de l’hôtel
13 août 2024 par General Manager, Gestion de l’hôtel
Thank you for your review of our property. We appreciate your business. We have to service all guest regardless of if you're staying 1 night or 100 nights. Everyone is important to us and I apologize the carts were in use during the times you needed them. I do hope your stay was great!!
par un voyageur
Publié le 6 août 2024
After hours staff was helpful with switching rooms for me since the ac didn't work. The front desk clerks were always friendly and welcoming. The rooms was decent. I didn't mind but, cleaning doesn't happen but once a month so you'll need to take your own trash to the dumpster out back and ask for a broom if needed. There are no cleaning supplies so, if you're staying a week or more, you may want to bring an all purpose cleaner, paper towels and dish washing utensils. There are no dishes, pots and pans or silverware provided but you do have a sink, cabinets, microwave, stove top and fridge. Only coffee available in the lobby in the mornings. No free breakfast. It was a decent stay all in all.
Commentaires de Gestion de l’hôtel
6 août 2024 par Assistant General Manager, Gestion de l’hôtel
Thank you and we appreciate your stay with us! Our policies are a little different than other extended stays in which our housekeeping services are biweekly, and we do provide cookware for sale. I will most definitely let our staff know of the great review you left us! Thank you!
par un voyageur
Publié le 5 août 2024 sur Expedia
Upon arrival around midnight, a girl gets out of the backseat of a very nice car wearing very short cutoff bluejean shorts and fishnet stockings. A young very happy looking man gets out the other side of the backseat and they head inside. Thats just the start. Had to wait for someone to come down to check us in and felt very unsafe with the clientele just hanging out at the entrance. Got in the room and the safety lock was broken and hanging. The floor was very sticky and the mattress was dirty. The sheets and pillowcases appeared to be clean. AC was not on so it was very hot and it had a terrible stench throughout the hallways and rooms. After showering the next morning, I got my towel wet and cleaned the floor dragging towel with my feet. I wish I could post a picture of how dirty the towel was. I left it at the front desk and told them I cleaned their floors for them. I've stayed in many, many hotels with work and this by far was the worst. Got a room at a Holiday Inn Express for the second night and will be asking for my money back for the second night at this dump. Please believe all of the terrible reviews this place gets. I didn't and paid for it.
Commentaires de Gestion de l’hôtel
6 août 2024 par Assistant General Manager, Gestion de l’hôtel
Thank you for leaving us a review! We appreciate all types of feedback and constructive criticism, and our hotel is a safe place, and we always strive and aim to be better in every aspect of everything we do and can control. We have a great staff, and we work hard. We apologize for any inconvenience, and we thank you.
par un voyageur
Publié le 5 août 2024 sur Hotels
Tv didn’t work and was told it’s not their problem that they would need to call cable guy for me. In two days cable guy never showed up. Hallways smelled really really horrible almost like pets went washroom and the carpet has never been washed. People above me making crazy loud noises at midnight and 2 am both nights with no help from front desk. Fire alarm went off at 8 am one night and was a false alarm. This is my first review ever, I usually keep to myself but this was my worst stay at a hotel in 10 years so I just have to say something. Location was good and staff tried to help at times but overall not a good place to stay. I will never come back unless big changes are made.
Commentaires de Gestion de l’hôtel
5 août 2024 par General Manager, Gestion de l’hôtel
Dear Nicholas, I want to apologize for any inconvenience during your stay. I do also want to clear up a few things. I'm not sure who stated anything about a cable guy, because we don't have such statement. You booked a pet friendly, extended stay hotel which allows pets. The alarm that went off wasn't false at all and a problem in a room occurred. We again want to apologize and hopefully you'll give us another try.
par un voyageur
Publié le 4 août 2024 sur Expedia
From the outside the property looks nice. The price was good. Staff was inattentive and not even there most of the time. No amenities were provided, you had the option to purchase pots and pans and other things at the front desk. We did not have a shower curtain, and no house keeping unless requested. Bathroom sink was clogged and no one came to fix it. And to top it all off, two men walked into our room without knocking, with their own key card. After that, our key cards did not work anymore and again, no staff on site to fix it.
Commentaires de Gestion de l’hôtel
4 août 2024 par General Manager, Gestion de l’hôtel
Dear Amy, Thank you for the review of our property. This isn't they type of impression we want you to have. We value our guest and value our service. I apologize for any inconvenience this may have caused during your stay. I will share this with the staff for training and improvements.
par un voyageur
Publié le 4 août 2024 sur Expedia
The place was great and the staff were fantastic, the only thing that let it down was the wifi. Even if you pay for the super fast option it is very very slow and you can’t use it to stream or have online calls
Commentaires de Gestion de l’hôtel
6 août 2024 par Assistant General Manager, Gestion de l’hôtel
We appreciate your stay with us and the positive review! Gladly appreciate it! We apologize for the inconvenience and your next stay with us will be more pleasing!
par un voyageur
Publié le 2 août 2024 sur Expedia
I didn't liked the fact that never clean the room hallway and stairs are nasty
Commentaires de Gestion de l’hôtel
2 août 2024 par Assistant General Manager, Gestion de l’hôtel
We appreciate you staying with us! We are continuing to work and get better on improving in certain areas and the next time that you stay with us will be better overall in every aspect!
par un voyageur
Publié le 31 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Assistant General Manager, Gestion de l’hôtel
We greatly appreciate you staying with us! We are glad that you enjoyed your stay and hope to see you again!
par un voyageur
Publié le 29 juill. 2024 sur Expedia
I liked one employee (Demetrious) he helped me mop the floor in the room when i arrived. I hated everything else about this property. Refused to check me in after hours even though i was with kids and thevpol8cy states 24 hr check in. Marijuana is abundant here and they know about it based on the signs asking people to stop smoking. Ramen noodles stuck to bedroom wall and ceiling. Smells like dog urine and body odor throughout the property. L9bby bathroom l9cked 24 hrs a day. Towels should have been tossed a year ago. No screen on 2nd floor window, door security larmtch broken, absolutely horrible stay. My first bad review ever.
Commentaires de Gestion de l’hôtel
29 juill. 2024 par General Manager, Gestion de l’hôtel
Thank you for your review, and sorry we failed your expectations. We will look into the issues and properly address them.
par un voyageur
Publié le 24 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
14 août 2024 par Assistant General Manager, Gestion de l’hôtel
We thank you for your stay with us!! Glad everything went well, and we hope to see you again soon!
