Note fondée sur 940 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,3 Propreté de la chambre
3,6 Service et personnel
3,1 Confort de la chambre
3,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 7 mai 2022 sur Expedia
Accueil rapide, gens gentils
Commentaires de Gestion de l’hôtel
8 août 2022 par Brand Experience Team, Gestion de l’hôtel
Hola Valère,
Gracias por reconocer el gran servicio brindado por nuestro personal. ¡Esperamos verte pronto, Safe Travels!
Lilith
#equipo6
par un voyageur
Publié le 19 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 sept. 2024 par Customer Care Team, Gestion de l’hôtel
We appreciate your generous review! It really makes our day. Your satisfaction means the world to us, and we are overjoyed to have met your expectations. If you know of anyone who might be travelling in our area and needs a place to stay, please feel free to spread the word. We cannot wait to have the opportunity to serve you again and surpass your expectations in the future!
par un voyageur
Publié le 19 août 2024 sur Expedia
Someone kept trying to open the adjacent room door and the manager just said, "we know them personally and they're okay".
Commentaires de Gestion de l’hôtel
24 août 2024 par Brand Experience Team , Gestion de l’hôtel
Hi Guadalupe, We appreciate your valuable feedback. We are genuinely sorry to learn about your recent experience while visiting our property. Your satisfaction is of utmost importance to us, and we regret that we fell short of your expectations. We would like to better understand the specifics of what transpired and how we can make amends. Please contact us so that we can address your concerns promptly. Once again, we apologize for any inconvenience caused. Your feedback is instrumental in our continuous efforts to ensure an exceptional experience for all our customers. Thank you for your understanding.Kaur J. #team6
par un voyageur
Publié le 19 août 2024 sur Expedia
The property is under "remodel" but they only gave it the landlord paint job. There is no phone service in the rooms. The homeless people keep trying to break back into the rooms they got kicked out of. Someone had their dog swimming in the pool when we were in there. We didn't have wifi for 5 days. The A/C was leaking inside the room, had to turn it off the rest of the day. PLUS, the night shift turns off the phone ringer and refuses to answer the phone. I stayed there for convenience and it became VERY inconvenient, very fast. This property has significantly gone down. If you can stay ANYWHERE ELSE, pls do.
Commentaires de Gestion de l’hôtel
24 août 2024 par Brand Experience Team , Gestion de l’hôtel
Hi Guadalupe, We appreciate you taking the time to provide us with your feedback. We regret that your experience with us did not meet your expectations. Please accept our sincere apologies for any inconvenience this may have caused. Your concerns are of utmost importance to us, and we are fully dedicated to addressing them in a timely manner. To gain a better understanding of the specific issues you encountered, we kindly request that you reach out to us. Thank you for bringing these matters to our attention, and we look forward to the possibility of resolving them.Kaur J. #team6
par un voyageur
Publié le 18 août 2024 sur Expedia
The room was very clean spotless their cleaning crew is doing a great job 👏 over all everything was good would be better if they included shampoo and conditioner atleast small ones 😉
Had some trouble with my key but was resolved fast
Commentaires de Gestion de l’hôtel
24 août 2024 par Brand Experience Team , Gestion de l’hôtel
Hi Karla, We appreciate for your kind words and positive feedback! Your satisfaction is our top priority and knowing that we succeeded in providing you with a wonderful experience means a lot to us. We truly value your feedback and appreciate you sharing your experience with us. We cannot wait to welcome you back soon for another visit.Kaur J. #team6
par un voyageur
Publié le 18 août 2024
Commentaires de Gestion de l’hôtel
1 sept. 2024 par Customer Care Team, Gestion de l’hôtel
We appreciate your fantastic review and for awarding us with a 5-star rating! Knowing that you had such a positive experience at our location truly delights us. Your feedback is incredibly valuable to us and serves as a driving force to consistently deliver top-notch service. If you have any additional comments or if there is anything else that we can assist you with, please feel free to get in touch. Thank you once again for your support!
par un voyageur
Publié le 16 août 2024 sur Expedia
Very bad experience
Commentaires de Gestion de l’hôtel
22 août 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Hassine, We hope for the opportunity to improve your experience with us. Please visit again. Natalie #Team6
par un voyageur
Publié le 15 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 sept. 2024 par Customer Care Team, Gestion de l’hôtel
We appreciate your fantastic review and for awarding us with a 10-star rating! Knowing that you had such a positive experience at our location truly delights us. Your feedback is incredibly valuable to us and serves as a driving force to consistently deliver top-notch service. If you have any additional comments or if there is anything else that we can assist you with, please feel free to get in touch. Thank you once again for your support!
par un voyageur
Publié le 15 août 2024 sur Expedia
Full of Homeless people screaming all day . Police have to come every day multiple times the air conditioner not working properly. Very rude staff . A homeless knock my door at 2 :00 am looking for he’s friend . Please investigate this place before make any reservation
Commentaires de Gestion de l’hôtel
16 août 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Oscar, We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you. Lilith #Team6
par un voyageur
Publié le 13 août 2024 sur Expedia
The place is take over by homeless the personal is very rude the air conditioner not working properly have a pool but is always duty. If you try to call and make a complaint to the main office they don’t care . Said can’t do anything about. Police came at least 3 times every day. We only been here for couple hours and my mirror get stolen. Please think twice before come to this crap
Commentaires de Gestion de l’hôtel
21 août 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Oscar, We are grateful for your feedback and are saddened to learn about your recent experience while visiting our location. We deeply apologize for any inconvenience or dissatisfaction it caused. Your feedback means a great deal to us, and we take it very seriously. We are eager to understand your specific concerns so that we can promptly address them and enhance our services in the future. Please contact us to discuss this matter further. Once again, we regret not meeting your expectations and appreciate you bringing this to our attention. We aim to make things right and earn back your trust. Natalie #team6
