Note fondée sur 629 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
3,7 Service et personnel
3,5 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 1 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 juin 2024 par M.Flores Front Desk, Gestion de l’hôtel
Dear Richard,Thank you for taking the time to write a review on the hotel. Your feedback is very important to us; therefore, we thank you for the high rating! We truly appreciate your business, and we look forward to seeing you again soon.Kind Regards,M.FloresFront Desk
par un voyageur
Publié le 9 sept. 2018 sur Hotels
L'hôtel est bien mais il faisait tellement chaud que a deux dans le lit on a pas très bien dormi. La piscine nous a bien rafraîchi même si elle était jauni.
par un voyageur
Publié le 9 août 2018 sur Hotels
Commentaires de Gestion de l’hôtel
5 mars 2019 par Front Desk, Gestion de l’hôtel
Dear Sandrine,
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Rodeway Inn & Suites
par un voyageur
Publié le 29 juill. 2024 sur Expedia
Too many (drug addict) it's a No Smoking supposedly but the are Smoking and they are just walking around the property it feels unsafe and uncomfortable. Not going back!!
Commentaires de Gestion de l’hôtel
25 août 2024 par kristi, Gestion de l’hôtel
Dear Rosa, I apologize for the inconvenience you experienced during your stay. We take guest feedback seriously, and I appreciate you bringing this to our attention. To address this issue, we will take the following measures:Increased monitoring, to ensure compliance with our no-smoking policy. We’ll remind guests about our smoke-free policy during check-in.Security Presence: Our team will be more vigilant in identifying and addressing anyone who is not a guest of the hotel. If you have any further concerns, please feel free to reach out to our management team. Thank you for your feedback.Kristi S. Front Dest Agent
par un voyageur
Publié le 26 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 juill. 2024 par Kristi Stirens, Front Desk, Gestion de l’hôtel
Dear valued guest,Thank you for taking the time to share your feedback with us! We are thrilled to hear that you had a fantastic experience during your stay. Our team works hard to ensure every guest feels comfortable and well taken care of, and it’s rewarding to know that we met your expectations.We appreciate that you took the time to give us your encouraging feedback and look forward to welcoming you back on your next visit. Safe travels!Warm regards,Rodeway Inn & Suites
par un voyageur
Publié le 26 juill. 2024 sur Expedia
I wasn't able to stay because I booked the wrong day by mistake. The hotel refused to give me a refund. Poor management and customer service. Will never go back.
Commentaires de Gestion de l’hôtel
28 juill. 2024 par Kristi Stirens, Front Desk, Gestion de l’hôtel
Dear Guest,Thank you for reaching out to us regarding your reservation. We apologize for any inconvenience you may be experiencing.As you mentioned, your reservation was made through a third-party booking site, specifically Expedia. Unfortunately, non-cancelable reservations fall under their policies, and we are unable to modify or refund them directly. We kindly recommend that you contact Expedia directly to address this issue.We appreciate your understanding and hope you consider a stay with us in the future.Best regards,Rodeway Inn & Suitesnear Coachella
par un voyageur
Publié le 24 juill. 2024 sur Expedia
AC was off when checked in while outside was 118 degrees.
It took a few hours to get the room cool down.
Towels have lots of stains.
Commentaires de Gestion de l’hôtel
25 juill. 2024 par M.Flores Front Desk, Gestion de l’hôtel
Dear Mayumi,Thank you for taking the time to write a review on the hotel. Your satisfaction is very important to us. Therefore, we would like to apologize if we failed to exceed your expectations on your recent stay. We assure you that we are making improvements to ensure an exceptional experience for you and all guests in the future. We truly appreciate your business, and we look forward to earning it back again soon.Sincerely,M.FloresFront Desk
par un voyageur
Publié le 21 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 juill. 2024 par M.Flores Front Desk, Gestion de l’hôtel
Dear Monica,Thanks for taking the time to write a review on the hotel. We truly appreciate the high rating, and we look forward to providing you with exceptional accommodations again soon. Thanks for staying at Rodeway inn & Suites near Coachella.Kind Regards,M.FloresFront Desk
par un voyageur
Publié le 20 juill. 2024 sur Expedia
Me and my husband always go there because of the reasonable prices hospitality
Commentaires de Gestion de l’hôtel
21 juill. 2024 par Kristi, Front Desk Agent, , Gestion de l’hôtel
Dear Yolanda,Thank you for taking the time to share your wonderful experience at our hotel! We are delighted to hear that you enjoyed your stay. Your kind words mean a lot to us, and we appreciate your feedback.We look forward to welcoming you back soon.Warm regards,Rodeway Inn & Suites near Coachella
par un voyageur
Publié le 17 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
25 août 2024 par kristi, Gestion de l’hôtel
Dear Aja,Thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed your stay with us. We look forward to welcoming you back soon!Best regards,Kristi S. Front Desk
