Note fondée sur 6 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
3,8 Service et personnel
4,7 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 25 oct. 2016 sur Hotels
Parc splendid ainsi que la piscine. Tres relaxant.
Recommandé
pour Tout le mondepar un voyageur
3 night stay at cocoon
Publié le 15 nov. 2016 sur Expedia
Pour : The staff were amazing. They knew each and every guest there and really gave that personal touch. Food was delicious.
Contre : Hotel is very dark at night and needs for nights. Would be good if breakfast had more options.
Emplacement : Location quite far in.
par Katherine de Ottawa
Avoid at all costs
Publié le 6 avr. 2016 sur HotelsI was ecstatic on check-in to my luxurious villa with a private pool surrounded by lush greenery, but excitement turned to illness after eating 3 meals from the hotel (couldn't eat anywhere else since it's an isolated resort) and developing severe food poisoning. I ultimately left 2 days early to see a doctor in Colombo. Staff would not refund remaining days (at $500/night) nor would they even let me use their phone or internet to get in touch with Hotels.com to try to make a complaint or sort out the situation. Very poor customer service from the on-site staff all the way up to their corporate office staff with whom I had to deal - who tried to settle things by offering a voucher for a discounted rate on a subsequent stay with them (NO WAY). Will never return.
par un voyageur
Nice place to relax, but away from the beach.
Publié le 31 janv. 2016 sur HotelsThe resort was a bit hard to find, as it was about 2 kms from the beach. The resort was a lovely retreat, but being away from the beach dampened our enthusiasm. We were upgraded to a Bungalow with a jacuzzi, but the bedside had a residence of house lizards, so we asked for the original place, which was gladly arranged. The food is ok, and very expensive for the taste. There is no front desk, but a entry to the bar/lounge where you are welcomed with a drink.
par Richard de Bergen
a disappointment despite the incredibly friendly s
Publié le 24 janv. 2016 sur HotelsThis hotel was overall a disappointment and hugely overpriced. The setting is amazing and the outdoor area with pool a treat. The food is average, monotonous, tamed for western tastes. Whilst the staff are eager, friendly and ever - smiling, their management and the condition of the hotel fails to deliver the service one expects for the price.
Recommandé
pour Tout le mondepar un voyageur de UK
An oasis of calm!
Publié le 9 janv. 2016 sur Expedia
Pour : Everything
Contre : Silly little things which we know are being worked on .
Emplacement : Great location , wonderful beaches, fewer tourists
Having read the reviews, after we had booked, we were very concerned about this stay, however we had a wonderful time.
We have learned over the last few years that 5star is different in different countries and you have to accept this, having said this management at this resort is working hard and they will get there but the prices will change also .
This stay was excellent value!!!!
The staff were lovely, nothing was too much for them and they were really charming.
The setting is superb , so calm and relaxing especially when you have been out for the day in the mad traffic.
The food was also excellent , different styles every day, good variety, wonderful cocktails and the New Year's Eve Dinner was amazing.
