Ratings based on 880 Guest Reviews
Hear it directly from our travellers
4.1 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Oct. 24, 2024 on Hotels
Nice one night stay close to Voyageurs National Park. The breakfast was good.
Comment from Hotel Management
Oct. 24, 2024 by Hotel Management, Hotel Management
Wow! Thank you so much for your fantastic 10 out of 10 review! We’re always striving to provide a delicious and varied selection for breakfast. Your kind words motivate us to keep delivering the best for our guests. We can’t wait to welcome you back for another amazing stay!
by A traveller from Russellville
Posted Oct. 22, 2024 on Expedia
Good checkin, and comfortable room. Recommended.
Comment from Hotel Management
Oct. 23, 2024 by Hotel Management, Hotel Management
Thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed your stay.Your feedback means a lot to our team and motivates us to continue providing excellent service. We look forward to welcoming you back on your next visit.
by A traveller
Safety is not this hotels concern!!!
Posted Oct. 21, 2024 on HotelsI would not recommend this hotel. We were in a room at the end of the hall on the first floor. There was an exit door right there. Very convenient. EXCEPT… it is never locked!!! I went and asked at the desk and the young lady told me not to worry about it.. it’s never locked.. nothing will happen!!! Not acceptable!!!!!
Comment from Hotel Management
Oct. 23, 2024 by Hotel Management, Hotel Management
We sincerely apologize for not meeting your expectations during your recent stay. Your satisfaction is incredibly important to us and we thank you for bringing this to our attention. We take guest safety very seriously, and we understand your concern about the unlock side doors. We are reviewing security protocols to ensure this doesn't happen again.We would love the opportunity to make it right and provide you with the exceptional experience we strive for.
by A traveller
Posted Oct. 20, 2024 on Expedia
Filth
Was asked what our standards were for clean
No filth was the answer
Comment from Hotel Management
Oct. 22, 2024 by Hotel Management, Hotel Management
I want to sincerely apologize for the cleanliness issues you encountered during your stay with us. This is not the standard we strive for, and I truly regret that we fell short.Your feedback is invaluable, and I’ve shared your concerns with our housekeeping team to ensure that this doesn’t happen again. We take pride in providing a welcoming environment, and I appreciate you bringing this to our attention.
by A traveller
Posted Oct. 12, 2024 on Expedia
Comment from Hotel Management
Oct. 22, 2024 by Hotel Management, Hotel Management
Thank you so much for your incredible 5-star review! We are thrilled to hear that you had such a fantastic experience with us. We can’t wait to welcome you back for another memorable stay
by A traveller
Posted Oct. 9, 2024 on Expedia
Comment from Hotel Management
Oct. 22, 2024 by Hotel Management, Hotel Management
Thank you for taking the time to leave us a wonderful 4-5 star review! Your feedback means a lot to us.
by A traveller
Posted Sep. 22, 2024 on Expedia
The hotel itself was dated, the rooms were very outdated. The carnet wasn’t vacuumed along the bedsides. The room stunk and we had to leave the window open all night. It smelled like mold or like the carpet had been wet but didn’t dry. Very very musty smelling.
Comment from Hotel Management
Sep. 28, 2024 by Hotel Management, Hotel Management
Thank you for taking your time and bringing this to our attention. I'm sorry to hear that the carpet and smell didn't meet your expectations. We take guest feedback seriously and will address this issue promptly. Your comfort is important to us, and we appreciate your understanding.
by A traveller
Posted Sep. 19, 2024 on Expedia
The hotel itself was very clean, but also very outdated and in need of renovations. Staff were very polite and engaging.
Comment from Hotel Management
Sep. 28, 2024 by Hotel Management, Hotel Management
Thank you so much for your kind words about our cleanliness! We truly appreciate your feedback. We're aware that some areas could use an update, and we’re actively working on improvements to enhance our guests' experience. Your comments mean a lot to us, and we hope to welcome you back to see our progress
by A traveller
Posted Sep. 19, 2024 on Expedia
Staff was great
Comment from Hotel Management
Sep. 28, 2024 by Hotel Management, Hotel Management
Thank you for your wonderful feedback about our staff! We’re thrilled to hear that you had a positive experience. Our team works hard to ensure our guests feel welcomed and cared for. We’ll be sure to share your compliments with them.
by A traveller
Posted Sep. 18, 2024 on Expedia
Friendly helpful staff, very uncomfortable bed
Comment from Hotel Management
Sep. 28, 2024 by Hotel Management, Hotel Management
Thank you for your wonderful feedback about our staff! We’re thrilled to hear that you had a positive experience. Our team works hard to ensure our guests feel welcomed and cared for. Thank you for letting us know about the discomfort with the bed. I’m really sorry to hear that it affected your stay. Your comfort is our priority, and we take this feedback seriously. We’ll look into it right away.
