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Best Western Inverness Palace Hotel & Spa

4.0 star property
4-star Victorian hotel near Inverness Castle

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Photo gallery for Best Western Inverness Palace Hotel & Spa

Indoor pool
Front of property
Desk, laptop workspace, blackout drapes, iron/ironing board
Executive Room, 1 Double Bed, Non Smoking
Body treatments, aromatherapy, body wraps, body scrubs, facials

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking available

Explore the area

Map
8 Ness Walk, Inverness, Scotland, IV3 5NG
  • Inverness Cathedral
    ‪3 min walk‬
  • Eden Court Theatre
    ‪6 min walk‬
  • Inverness Castle
    ‪9 min walk‬
  • Inverness (INV)
    ‪22 min drive‬

Room options

View all photos for Comfort Room, 1 Double Bed, Non Smoking

Comfort Room, 1 Double Bed, Non Smoking

Comfort Room, 1 Double Bed, Non Smoking

  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Room, 1 Double Bed, Non Smoking, View

Executive Room, 1 Double Bed, Non Smoking

Executive Room, 1 Double Bed, Non Smoking, View

  • Sleeps 2
  • 1 Double Bed

View all photos for Comfort Room, 1 Single Bed, Non Smoking

Comfort Room, 1 Single Bed, Non Smoking

Comfort Room, 1 Single Bed, Non Smoking

  • Sleeps 1
  • 1 Twin Bed

View all photos for Comfort Room, 2 Single Beds, Non Smoking

Comfort Room, 2 Single Beds, Non Smoking

Comfort Room, 2 Single Beds, Non Smoking

  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive Room, 2 Single Beds, Non Smoking, View

Desk, laptop workspace, blackout drapes, iron/ironing board

Executive Room, 2 Single Beds, Non Smoking, View

  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Room, 2 Double Beds, Non Smoking

Family Room, 2 Double Beds, Non Smoking

Family Room, 2 Double Beds, Non Smoking

  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Double Bed, Non Smoking (Cozy Room;Small Room)

Standard Room, 1 Double Bed, Non Smoking (Cozy Room;Small Room)

Standard Room, 1 Double Bed, Non Smoking (Cozy Room;Small Room)

  • 23 sq m
  • Sleeps 2
  • 1 Double Bed

About the area

Inverness

City center retreat .With a stay at this Inverness City Centre hotel, you'll be steps from Inverness Castle and Inverness Museum and Art Gallery. Inverness Cathedral and Inverness Visit Scotland Information Centre are also within half a mile (1 km).

What's nearby

  • Inverness Cathedral - 3 min walk - 0.3 km
  • Inverness Visit Scotland Information Centre - 4 min walk - 0.4 km
  • Eden Court Theatre - 6 min walk - 0.5 km
  • Victorian Market - 6 min walk - 0.6 km
  • Inverness Castle - 9 min walk - 0.7 km

Getting around

  • Inverness Station - 11 min walk
  • Inverness (INV) - 22 min drive

Restaurants

  • ‪The Original Milk Bar - ‬1 min walk
  • ‪McDonald's - ‬4 min walk
  • ‪Xoko - ‬4 min walk
  • ‪Johnny Foxes - ‬2 min walk
  • ‪The Castle Tavern - ‬7 min walk

About this property

Best Western Inverness Palace Hotel & Spa

4-star Victorian hotel near Inverness Castle
Best Western Inverness Palace Hotel & Spa offers its guests a full-service spa, an indoor pool, and a sauna. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A business center and meeting rooms are available. Event space at this hotel measures 323 square feet (30 square meters) and includes conference space. A fitness center, spa services, and a fireplace in the lobby are also featured at the eco-certified Best Western Inverness Palace Hotel & Spa. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Inverness hotel is smoke free.

  • 110 guestrooms or units
  • 4 levels
  • 3 buildings
  • Meeting rooms
  • 323 sq ft of conference space
  • 30 sq m of conference space
  • Deli
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Beauty salon
  • Fireplace in lobby
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Coffee shop
  • Dining venue
Best Western Inverness Palace Hotel & Spa offers 110 accommodations with coffee/tea makers and hair dryers. Flat-screen televisions are featured in guestrooms. Bathrooms include bathtubs or showers and complimentary toiletries.

This Inverness hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Sleeping Beauty Spa has 2 treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy.

The spa is open select days. Children under 16 years old are not allowed in the spa without adult supervision.

Awards and affiliations

Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Polish, Spanish

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Property amenities

Family friendly

  • Baby bath
  • Children's games
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • Valet parking on site (GBP 10 per stay)
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 9:30 AM on weekdays and 8:00 AM to 10:00 AM on weekends; GBP 14.95 for adults and GBP 14.95 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • Bicycle storage
  • Full-service spa
  • Gym
  • Indoor pool
  • Sauna
  • Steam room
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Elevator (35 inch wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk (25 inches high)

Room amenities

Entertainment

  • 32-inch flat-screen TV

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Day bed

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Meal delivery service

More

  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Water-efficient showers
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
This property also serves Jain vegetarian food. Guests with dietary restrictions or food allergies should contact this property in advance.

Access methods

Staffed front desk

Pets

  • Pets: GBP 15 per pet, per night
  • Only dogs are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 30 per night.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately GBP 14.95 for adults and GBP 14.95 for children
  • Valet parking fee: GBP 10 per stay
  • Pet fee: GBP 15 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: GBP 30 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

We should mention

  • Pool access available from 7:00 AM to 9:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

This establishment has received its official star rating from VisitScotland, the National Tourist Board for Scotland.

Property is also known as

Best Western Inverness Palace Hotel
Best Western Palace Hotel
Best Western Inverness Palace
Best Western Palace
Best Western Inverness Palace Hotel And Spa
Best Western Inverness Palace Hotel Inverness
Inverness Best Western
BEST WESTERN Inverness Palace Hotel & Spa Scotland
Best Inverness & Spa Inverness
Best Western Inverness Palace Hotel & Spa Hotel
Best Western Inverness Palace Hotel & Spa Inverness
Best Western Inverness Palace Hotel & Spa Hotel Inverness

Best Western Inverness Palace Hotel & Spa Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 457 out of 933 reviews
Rating 8 - Good. 297 out of 933 reviews
Rating 6 - Okay. 111 out of 933 reviews
Rating 4 - Poor. 52 out of 933 reviews
Rating 2 - Terrible. 16 out of 933 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really wonderful hotel and the staff are so attentive, kind and friendly. They make you welcome right from the time you arrive. Rooms were exceptionally clean. We had a wonderful stay and will certainly be returning.
Stayed 5 nights in Jan 2025

10/10 Excellent

Kristan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only stayed two nights and it should have been way more! They got me in for a massage and it was fabulous. Pool and facilities are to die for! Hot tub could be hotter. Our room was INCREDIBLE and had a beautiful view of the river!! Absolutely will be booking more BW hotels because we had such a grand time here.
Stayed 2 nights in Dec 2024

10/10 Excellent

Paul

Stayed 1 night in Dec 2024

10/10 Excellent

Brian, Perth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the stay
Stayed 1 night in Dec 2024

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful and the staff at reception were great. The only thing I was disappointed in was the parking. I chose this hotel because it offered free onsite parking. There was no parking available when we arrived and were told we had to find street parking. I was not familiar with the area and this is stressful, hoping the car will be alright and we won't have to walk far. Thankfully there was a gentlemen helping with parking who showed us where to go. I just wish we could have parked in the lot like we thought when we booked.
Stayed 1 night in Dec 2024

10/10 Excellent

Morgan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and facilities just a few minor flaws in the finishing touches of the room such as holes in the walls, scuffs and displaced lino flooring. Overall an excellent trip, good food, great cocktails and access to the spa facilities made the trip special. Would recommend ❤️
Stayed 2 nights in Dec 2024

8/10 Good

Oliver

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Shafiq

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

8/10 Good

Irene

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Parking is an issue
Stayed 1 night in Dec 2024

6/10 Okay

Jennifer

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Room was very noisy. All you heard were thle treadmill. There was a lot of hair on the walls of the bathtub/shower.
Stayed 2 nights in Dec 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Nov 2024

10/10 Excellent

Olubunmi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, excellent quality facilities. Fantastic food
Stayed 2 nights in Nov 2024

8/10 Good

Robin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything here was terrific, even the parking situation worked out fine in spite of the limited off-street spaces available (we parked within a block on-street both nights with no issues). Best gym facility of the seven 4star properties we stayed in during our time in Scotland. Very helpful, pleasant staff, comfortable room, lovely location.
Stayed 2 nights in Nov 2024

8/10 Good

morris

Liked: Cleanliness, staff & service
The room we had 308 was extremely hot and noisy from kitchen extraction fans.
Stayed 2 nights in Nov 2024

10/10 Excellent

Scott

Every thing great only thing need more parking space
Stayed 2 nights in Nov 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Lovely hotel with great pool and spa area. Unfortunately, we did not sleep due to the noise from the floorboards from the room above us. It was very loud and could hear every step they were taking. The noise was the same in the hallway. There is very limited parking for the size of the hotel, they can give you a permit for a car park that is a further walk away. Overall a nice looking hotel but due to the lack of sleep I would not return.
Stayed 2 nights in Nov 2024

10/10 Excellent

Roseann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Fiona

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Myself and my husband had a lovely 2 nights here. Breakfast, lunch and dinner were all excellent, staff extremely friendly, professional and helpful. The pool, sauna and steam room were all extremely clean as was the rest of the hotel. Looking forward to booking our next visit!
Stayed 2 nights in Nov 2024

10/10 Excellent

Amanda

Travelled with family
Liked: Property conditions & facilities
Clean tidy
Stayed 2 nights in Nov 2024

8/10 Good

Johanna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pool, lovely staff, terrible breakfast.
Stayed 2 nights in Nov 2024

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
nice hotel and spa/pool
Stayed 2 nights in Nov 2024

10/10 Excellent

Holly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located right along the River Ness, this is a beautiful hotel. Easy access to dining and shopping and tours of the city, Loch Ness, and Isle of Skye. A lovely place!
Stayed 2 nights in Oct 2024

8/10 Good

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was tiny & no view. Felt like we were i a cupboard
Stayed 1 night in Nov 2024

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Nice spacious clean rooms and staff were lovely. Spa and pool were excellant. We stay here everytime we go to Inverness and never disappointed.
Stayed 1 night in Oct 2024

10/10 Excellent

Leonard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, great hotel
We stayed for one night and the hotel was in a perfect spot to everything. Shops, dining & pubs were all within a 5 minute walk from the hotel and the scenery from the front door was amazing! The hotel has a great restaurant and the breakfast buffet was fantastic!
Stayed 1 night in Oct 2024