Note fondée sur 705 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,6 Service et personnel
4,7 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 28 avr. 2024 sur Expedia
Great
Commentaires de Gestion de l’hôtel
28 avr. 2024 par Eve- Reception Supervisor , Gestion de l’hôtel
Dear Fabrice,Thank you for taking the time to review your recent stay with us. We are pleased to read you found your stay great! We hope to welcome you back again soon.Kind Regards,Eve Reception Supervisor
par un voyageur
Publié le 30 juill. 2023 sur Expedia
Signage (for pedestrians) from airport to the hotel should be more visible at night to facilitate arrival.
Receptionist Rhyanna has been very courteous, helpful and professional. When asked about her clan, she put us in the traditions of Scotland. Bravo!
Commentaires de Gestion de l’hôtel
30 juill. 2023 par Valentina- Reception Supervisor , Gestion de l’hôtel
Good evening Bruno,on behalf of the entire team, I would like to thank you for your lovely feedback.Guest satisfaction is our main target and we are delighted to hear you enjoyed your stay.I have passed on your kind words to Rhianna and she is very happy about them, she is a very helpful and hard-working team member and it is very nice she introduced you to the amazing Scottish culture.We do hope to welcome you back soon.Kind regards
par un voyageur
Publié le 16 juin 2023 sur Hotels
Commentaires de Gestion de l’hôtel
24 juin 2023 par Kristen, Gestion de l’hôtel
Dear Pascale Thank you for taking the time to give us your feedback. Happy to hear that you enjoyed your stay with us and hope to welcome you back soon. Kind Regards Kristen Reception Supervisor
par un voyageur de Longueuil
Publié le 1 juin 2023 sur Expedia
Le secteur est ordinaire puisqu’il est à l’aéroport… mais quand vous devez prendre l’avion tôt le matin, l’endroit est idéal
Commentaires de Gestion de l’hôtel
1 juin 2023 par Valentina- Reception Supervisor , Gestion de l’hôtel
Good afternoon Gerard,many thanks for taking the time to share your experience with us.Our location is really ideal being so close to the airport and we are glad you are satisfied with your stay.We do hope to welcome you back soon.Kind regards
par un voyageur
Publié le 22 août 2022 sur Expedia
Super pratique, idéalement situé sur l'aeroport
Commentaires de Gestion de l’hôtel
23 août 2022 par Mara, Gestion de l’hôtel
Dear David,thank you for taking the time to give us your feedback. We are glad to hear that you enjoyed your stay with us. .We hope to welcome you back again soon. Kind Regards, Mara
par un voyageur
Publié le 14 août 2022 sur Hotels
Commentaires de Gestion de l’hôtel
15 août 2022 par mara, Gestion de l’hôtel
Dear Fabienne, thank you for taking the time to give us your feedback. We hope we can welcome you back again soon. Kind Regards,Mara
par un voyageur
Publié le 13 oct. 2024
Great location. The food was superb. Very clean and comfortable. Steps from the airport terminal and rental car return.
Commentaires de Gestion de l’hôtel
14 oct. 2024 par Holly, Gestion de l’hôtel
Dear Rachel,Thank you for your fantastic review! We’re delighted to hear that you enjoyed our great location and found our food to be superb. It’s wonderful to know that our cleanliness and comfort contributed to your positive experience.Being just steps from the airport terminal and rental car return is something we take pride in, and we’re glad it made your stay more convenient.We look forward to welcoming you back on your next visit!Best regards,Holly
par un voyageur
A little thing, but location was what was needed.
Publié le 2 oct. 2024 sur HotelsThis was across the street from the airport, which is why we stayed there. (Leaving early next morning). It was quite comfortable. Bit of a pain to "register" the car for parking, when we were dropping off our luggage in the room, and then coming back down to return the car, but we were told we could get a ticket if it was there for 15 min! everything else was superb!
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Holly, Gestion de l’hôtel
Dear Sara,Thank you for taking the time to share your experience with us! We’re glad to hear that you found our location convenient and that you enjoyed your stay.We appreciate your feedback regarding the parking process. We understand how important it is to have a smooth experience, especially when you're in a hurry. We’ll certainly review this with our team to see how we can improve.It’s great to know that everything else was superb! We hope to welcome you back on your next visit.Best regards,Holly
par un voyageur
7am flight no problem
Publié le 2 oct. 2024 sur HotelsIts a brilliant hotel2 mi s from terminalfor 7 amflights. Bars good and staff are great
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Holly, Gestion de l’hôtel
Dear Amanda,Thank you for your fantastic feedback! We’re delighted to hear you found our hotel convenient for your early flight and enjoyed our bars and staff service. Your kind words motivate us to keep delivering great experiences.We look forward to welcoming you back soon!Best regards,Holly
par un voyageur
Publié le 30 sept. 2024 sur Expedia
The property is so close to the airport, which is the reason I picked the room, this was great. At check-in, I was not advised of how to use the lights in the room - placing the room key in the slot. The phone in the room did not work when I tried to call down to the front desk which led me to make a trip down to the front desk for instructions on how to do this. I think this should be part of the check in process. The room also made a very loud humming noise, which made it difficult to sleep. Outside of this, the property is clean, bright, close to the airport and full of nice amenities.
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Holly, Gestion de l’hôtel
Dear Janey,Thank you for taking the time to share your feedback about your recent stay. I’m glad to hear that you appreciated our proximity to the airport, as well as the cleanliness and amenities of the property.I sincerely apologize for the inconveniences you experienced during your stay. I understand how frustrating it must have been not to receive instructions on how to operate the lights with the room key, and I’m sorry that the phone in your room was not functioning properly. This is certainly something we should cover during the check-in process, and I will ensure our team reinforces this practice.I also regret that the humming noise affected your sleep. Our goal is to provide a comfortable environment for our guests, and I appreciate you bringing this to my attention so we can investigate the issue.Thank you again for your feedback. We hope to have the opportunity to welcome you back and provide you with an improved experience in the future.Kind Regards,Holly
