Note fondée sur 84 évaluations de clients

Écoutez ce qu’en pensent nos voyageurs
3,5 sur 5
78 % des clients le recommandent
3,4 Propreté de la chambre
3,7 Service et personnel
3,3 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
3 sur 5
par un voyageur

Publié le 3 sept. 2019 sur Hotels
Commentaires de Gestion de l’hôtel
11 sept. 2019 par Diana Fahmi, Gestion de l’hôtel
Dear Guest, Thank you for your rating. We hope to see you again in the future. Thank you.
5 sur 5
par un voyageur

Publié le 5 août 2019 sur Hotels
Commentaires de Gestion de l’hôtel
5 août 2019 par Diana Fahmi, Gestion de l’hôtel
Dear Guest, Thank you for your rating. We're glad that you enjoyed staying here. Hope to see you again.
2 sur 5
par un voyageur

Dissapointed!

Publié le 3 août 2019 sur Hotels
We paid online for queen + single bed room but when we arrived they told us that our room is not available due to dysfunctional air-cond. So they just give us a room with queen size bed + extra bed. The room are small and cramp with the extra bed plus 2 kids. The shower also running very slow. Cleanliness is a so-so. If I knew our room are not available & haven’t paid yet i would probably move to another hotel. A bit pricy for a small & cramp room because we’re expecting a bigger room at the first place. Definitely will not be a return guest.
Commentaires de Gestion de l’hôtel
5 août 2019 par Diana Fahmi, Gestion de l’hôtel
Dear Guest, Thank you for taking the time to write us a feedback. We deeply apologized for the air-conditioner problem. We were fully-booked on 27/7/2019 and the air-cond suddenly starts leaking and we decided to upgrade your room. For your info, we upgraded you to Deluxe Room which is more expensive and bigger than the room you were supposed to stay. Although it has one queen size bed, we provided you with extra-mattress for free. We did the best we could to overcome the problem and once again we sincerely apologized for your disappointment. We hope you'll give us another chance to serve you better in future.
4 sur 5
par un voyageur

Publié le 22 juin 2019 sur Expedia
Commentaires de Gestion de l’hôtel
22 juin 2019 par Diana Fahmi, Gestion de l’hôtel
Dear Guest, Thank you for your kind rating. We appreciate it. We hope you enjoy your stay.
4 sur 5
par un voyageur

Publié le 29 mai 2019 sur Expedia
Basic necessity is provided...comfortable stay
Commentaires de Gestion de l’hôtel
30 mai 2019 par Diana Fahmi, Gestion de l’hôtel
Dear Guest, Thank you for your kind review. We hope we get the chance to welcoming you back again.
5 sur 5
par un voyageur

Publié le 3 mai 2019 sur Expedia
Commentaires de Gestion de l’hôtel
6 mai 2019 par Diana Fahmi, Gestion de l’hôtel
Dear Guest, Thank you for your rating. Good to know that you enjoyed staying at DWJ Hotel. We hope we get the chance to see you again in the future. Thank you.
4 sur 5
par un voyageur

Publié le 30 avr. 2019 sur Expedia
not really satisfactory with the cleaning service when we ask to clean room, as the rubbish not empty and drinks not top up.. the blanket just simply tidy.
Commentaires de Gestion de l’hôtel
3 mai 2019 par Diana Fahmi, Gestion de l’hôtel
Dear Guest, We’re sorry that we failed to make your visit as enjoyable as it could have been. Be assured that it's not the kind of service that we would like to offer you and I understand your dissatisfaction. We'll review our cleaning procedures and to make sure this doesn’t happen again. Once again, we are truly sorry.
5 sur 5
par un voyageur de Petaling jaya

Publié le 31 mars 2019 sur Expedia
Staff very friendly, near to town, silent place.
Commentaires de Gestion de l’hôtel
1 avr. 2019 par Diana Fahmi, Gestion de l’hôtel
Dear Guest, Thank you for your kind comment and rating. We appreciate it and hope to see you again.
3 sur 5
par un voyageur

Ok budgethotell

Publié le 11 févr. 2019 sur Hotels
Vi hade jättesvårt att hitta hotellet. På det stora hela ett ok budgethotell. Hjälpsam personal.
Commentaires de Gestion de l’hôtel
12 févr. 2019 par Diana Fahmi, Gestion de l’hôtel
Thank you for your feedback. We hope we get the chance to welcoming you back again to DWJ Hotel.
4 sur 5
par un voyageur

Publié le 11 févr. 2019 sur Expedia
It is worth with the price and the location is very convenient.
Commentaires de Gestion de l’hôtel
12 févr. 2019 par Diana Fahmi, Gestion de l’hôtel
Dear Guest, Thank you for your kind response. We appreciate it. Hope to see you again!
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