Note fondée sur 1 185 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
4,0 Service et personnel
3,8 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 22 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 juin 2024 par Atrium Hotel Management, Gestion de l’hôtel
Thank you for the perfect rating! We hope to welcome you back again anytime. Thanks!
par un voyageur de Carnation
Publié le 30 oct. 2024
So close to the airport it smelled of jet fuel.
Parking was not free for guests
Commentaires de Gestion de l’hôtel
30 oct. 2024 par Atrium Hotel Management, Gestion de l’hôtel
Thank you for your feedback. We’re glad you found our location convenient for airport access, though we understand that occasional jet fuel odors may impact the experience, and we’re committed to addressing any comfort concerns. As for parking, while it isn’t included in the room rate, we work to offer reasonable rates compared to nearby options. We appreciate your input and hope to welcome you back for an even more pleasant stay in the future. Safe travels!
par un voyageur de daly city
Publié le 23 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
24 oct. 2024 par Atrium Hotel Management, Gestion de l’hôtel
Thank you for the great review! We hope to welcome you back again anytime. Thanks!
par un voyageur
Publié le 23 oct. 2024 sur Hotels
The front desk lady was very helpful during check-in. It was late at night because my flight was canceled.
I wanted to make a coffee 5:30 in the morning, but the disposable cups were missing. Only the lids were there.
It was too early to call anybody, and I was late for the airport, so I gave up on the coffee. It might be a small housekeeping error, but it was a big disappointment for me.
Commentaires de Gestion de l’hôtel
24 oct. 2024 par Atrium Hotel Management, Gestion de l’hôtel
Thank you for taking the time to share your feedback with us. We're glad to hear that our front desk staff provided helpful service during your late-night check-in, especially after such a long day. However, we sincerely apologize for the inconvenience you experienced with the missing disposable cups in your room. This was certainly an oversight on our part, and we understand how frustrating it must have been, especially when you were in a rush the next morning.We will address this with our housekeeping team to ensure that it doesn’t happen again. Your feedback helps us improve, and we truly appreciate it. Should your travels bring you back to our area, we’d love the opportunity to provide you with a seamless stay.Safe travels, and thank you again for your understanding.
par un voyageur
Publié le 23 oct. 2024 sur Expedia
Bed was comfortable.
Commentaires de Gestion de l’hôtel
23 oct. 2024 par Atrium Hotel Management, Gestion de l’hôtel
Thank you for your perfect rating! We're so glad to hear that you found the bed comfortable and enjoyed your stay. Comfort is a top priority for us, and we’re happy we could meet your expectations. We look forward to welcoming you back soon!
par un voyageur
Publié le 23 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 oct. 2024 par Atrium Hotel Management, Gestion de l’hôtel
Thank you for sharing your rating. We appreciate your feedback and are always looking for ways to improve. If there’s anything specific that could have made your stay more enjoyable, we’d love to hear from you.We hope to have the chance to welcome you back and provide a better experience in the future.
par un voyageur
Publié le 22 oct. 2024 sur Expedia
Excellent service
Commentaires de Gestion de l’hôtel
23 oct. 2024 par Atrium Hotel Management, Gestion de l’hôtel
Thank you so much for your fantastic review! We're thrilled to hear that you had an excellent experience and that our service made such a positive impression. Your kind words mean a lot to our team, and we can't wait to welcome you back for another 10/10 stay!
par un voyageur
Publié le 22 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 oct. 2024 par Atrium Hotel Management, Gestion de l’hôtel
Thank you for taking the time to provide your rating. We're sorry to hear that your experience did not meet your expectations. Your feedback is important to us, and we'd love to learn more about how we can improve for your next stay. We hope to have the opportunity to welcome you back and provide a much better experience in the future.
par un voyageur
Publié le 22 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 oct. 2024 par Atrium Hotel Management, Gestion de l’hôtel
Thank you for your positive rating! We're glad to see you enjoyed your stay. If there's anything we could do to make your next visit a 10/10, we'd love to hear your thoughts.We look forward to welcoming you back soon!
par un voyageur de Redwood City
Publié le 21 oct. 2024 sur Expedia
Good location, good value, god room amenities
Hotel has too lottoe services, restaurant only open until 10 am for breakfast...
Parking waa expensive at $29 per night, should be complimentary for guests , the whole area only has oaid parking, all private as far as I noticed.
Commentaires de Gestion de l’hôtel
23 oct. 2024 par Atrium Hotel Management, Gestion de l’hôtel
Thank you for taking the time to share your feedback. We're glad to hear that you appreciated our location, value, and room amenities! We apologize for the limited hours and understand how it may have impacted your stay. We'll certainly review this to see how we can improve the dining experience. Regarding parking, we understand how 24/day can be expensive, but we will keep your suggestion about complimentary parking in mind as we continue to evaluate our services. We hope to welcome you back for an even better stay in the future.
