Note fondée sur 44 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,2 Propreté de la chambre
2,4 Service et personnel
1,9 Confort de la chambre
2,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Not good at all
Publié le 8 sept. 2024 sur HotelsIt was a terrible experience! The place i a mess
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Anchala , Gestion de l’hôtel
Dear Mariona,I'm sorry to hear that your experience was so disappointing. It’s incredibly frustrating when a place is in poor condition and doesn’t meet basic standards. I apologize for the issues you encountered during your stay. We appreciate your feedback as it helps us improve our services, and we hope to have the opportunity to welcome you back for a better experience in the future.Best regards,
par un voyageur
I don’t recommend
Publié le 14 août 2024 sur Hotels£89 a night is criminal. My TV didn’t work, the bed nearly sunk into the floor when I sat on it and the place just doesn’t look nice. £40 a night and I’d say there would be less to complain about.
Commentaires de Gestion de l’hôtel
21 août 2024 par Anchala , Gestion de l’hôtel
Dear Mike,It’s understandable that you’re frustrated, especially considering the price you paid for your stay. I deeply apologize for the inconvenience caused and and we hope you will consider giving us another chance to provide you with the experience you deserve.Best regards,
par un voyageur
Publié le 13 août 2024 sur Expedia
Clean Towels only once per week, bed sheets seldom changed, no one at the front desk to show the rooms. You couldn't pay me to stay another night in this establishment. Do not communicate with me any further.
Commentaires de Gestion de l’hôtel
21 août 2024 par Anchala , Gestion de l’hôtel
Dear William,It sounds like your experience was extremely disappointing, especially with the lack of basic services like clean towels, fresh bed sheets, and available staff. Thank you for sharing your feedback,and we hope you will consider giving us another chance to provide you with the experience you deserve.Best regards,
par un voyageur
Publié le 12 août 2024 sur Expedia
It was in the middle of renovation (in high season) the reception was a mess, in my room the floor was not cleaned properly and it was missing a light bulb in one light, the main light switch was well concealed behind a curtain behind the wardrobe and took some finding. Access to my room was from a path open to the street and the means of locking it unfamiliar so the first day I had to leave it open. When I eventually saw the helpful room service lady, who was there for three hours every day so I had to make sure of being back at that time, she showed me how to lock the door, saying English people always had problems, so it is a system only familiar in Scotland. A written explanation would have been very helpful. The whole place was self-service (check-in was through instruction by e-mail with a code for opening a keybox) and had an air of neglect. I made a couple of calls to the phone number posted at reception and one of the people I had difficulty understanding and did not call back as I requested. The hotel is a bit outside the main town though there are a number of bus routes. I would recommend not keeping it on your list.
Commentaires de Gestion de l’hôtel
21 août 2024 par Anchala , Gestion de l’hôtel
Dear Susan,It sounds like your experience was far from satisfactory, and I'm sorry to hear about the various issues you encountered during your stay. Renovations during high season, cleanliness issues, and the lack of proper instructions for room access are significant inconveniences that should not have occurred. I deeply apologize for the inconvenience caused and and we hope you will consider giving us another chance to provide you with the experience you deserve.Best regards,
par un voyageur
Publié le 11 août 2024 sur Hotels
Terrible stayed 1night it was a construction site and never mention when booking still trying to get refund for 2 nights I never stayed
Commentaires de Gestion de l’hôtel
12 août 2024 par Anchala , Gestion de l’hôtel
Dear Stuart,Thank you for your feedback, and I'm truly sorry to hear about your disappointing experience. It is unacceptable that you were not informed about the ongoing construction during your booking. I understand how frustrating it must be to still be waiting for your refund for the nights you did not stay. Please rest assured that we are working on resolving this matter as quickly as possible. We apologize for the inconvenience and hope to have the opportunity to make things right in the future.Best regards,
par un voyageur
Publié le 8 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 août 2024 par Anchala , Gestion de l’hôtel
Dear Tina,Thank you for your feedback.
par un voyageur
Publié le 4 août 2024 sur Expedia
It is fit for no one. They were decorating and doing work. The corridors and reception area were loaded with tools and equipment and the whole area was unsafe to walk around. The room was dirty and the curtains didn’t fit the windows so the light just came through. No where to hang clothes and no hangers. The mirror was behind the toilet door and not near a plug. There were extention leads for kettle etc just lying on the floor which also didn’t feel safe. Overall I would avoid and I understand it was a cheaper option than a hotel but it was even below standard for that.
Commentaires de Gestion de l’hôtel
7 août 2024 par Anchala , Gestion de l’hôtel
Dear Jenny,Thank you for your detailed feedback. We sincerely apologize for the numerous issues you encountered during your stay. Your experience does not reflect the standards we strive to uphold. We are currently undergoing renovations to improve our facilities, but we understand that this should not compromise your safety or comfort. We will address the concerns about cleanliness, safety hazards, and room amenities immediately. Your feedback is crucial in helping us make the necessary improvements. We hope you might consider giving us another chance in the future once our renovations are complete.Best regards,
par un voyageur
Publié le 30 juill. 2024 sur Expedia
While this hotel was *very* cheap, it was not a great experience. There is no onsite staff, which would be fine, but I didn't receive an email about this and how to get the key. After speaking with someone on the phone, my key turned out not even to be in the key box, but fortunately was in my door.
The room was tiny (basically OK just to sleep in) and not very clean. The bathroom facilities were adequate. There was parking near by. Overall, I needed somewhere to stay near Saltcoats for a couple of nights, where I could basically sleep. This was a very cheap option, and was more a case of you get what you pay for rather than good value.
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Anchala , Gestion de l’hôtel
Dear Paul,Thank you for taking the time to share your experience. We apologize for the inconvenience you faced regarding the check-in process and the condition of the room. We strive to provide clear communication about our self-check-in procedures and regret that this was not your experience. We appreciate your feedback on the room size and cleanliness and will use your comments to improve our services. Thank you for choosing our property, and we hope to better meet your expectations in the future.
par un voyageur
Hovel
Publié le 28 juill. 2024 sur HotelsDisgusting dirty filthy even im reporting it to the environmental health team
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Anchala , Gestion de l’hôtel
Dear Yvonne,Thank you for your feedback. We are extremely concerned to hear about the issues you encountered during your stay. The cleanliness and safety of our guests are top priorities for us, and we take your comments very seriously. We also apologize for the inconvenience you experienced.
par un voyageur
AVOID AVOID AVOID!!
Publié le 13 juill. 2024 sur HotelsWhere do I start? I was supposed to receive an email on the morning of the booking with a pin number to get into this unstaffed property. No email arrived. We phoned several times until someone answered. Long story short, I was given the wrong code. I phoned again. It took over an hour to get through that time. I asked the person to stay on the line while I tried the new code. She hung up. Wrong code AGAIN. Eventally we got through again and were given a new code. This one worked and we entered this unkempt and neglected guesthouse to the overpowering stench of dampness and faeces. The "bedroom" was damp, unfit for human habitation and even had a complimentary jobby left in the toilet, The carpets were filthy and the furniture sticky with thick grime This is no B&B. This is more like a dystopian prison. We couldn't stay in this filthy place and we immediately departed to find an alternative hotel. Thankfully we found one. We asked for a refund as we hadn't stayed. Of course this was refused. We were in Irvine to attend a wedding. While there we asked some local people about the Riverside Guesthouse and were told it was used to accomodate drug rehabilitation patients and asylum seekers. If this is indeed true, my heart goes out to those poor souls who are forced to exist for more than a few seconds in Riverside guesthouse. Avoid!
Commentaires de Gestion de l’hôtel
17 juill. 2024 par Anchala , Gestion de l’hôtel
Dear Iain,I'm truly sorry to hear about your experience. This sounds incredibly frustrating and disappointing. Thank you for providing such detailed feedback. We will certainly address these issues with the highest urgency to ensure that future guests do not encounter similar problems. We apologize for all inconvenience caused during your stay. Your feedback is valuable to us, and we hope to have the opportunity to welcome you back in the future to experience the improvements we will make. Warm regards,Anchala
