Note fondée sur 888 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,1 Service et personnel
4,2 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 24 févr. 2024 sur Expedia
Verywell overall.
Commentaires de Gestion de l’hôtel
25 févr. 2024 par Regards Management , Gestion de l’hôtel
Hi Charles, Thank you for your review of your stay! We value your opinion and appreciate you taking the time to rate our hotel.
par un voyageur
Publié le 10 sept. 2024
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Customer Service, Gestion de l’hôtel
Bieu, thank you for staying with us at Sonesta Irvine. We're delighted that your time with us was enjoyable and hope to welcome you back soon.
par un voyageur
Nice building but the deposit ruined the stay
Publié le 22 août 2024 sur HotelsThe building and the service in the restaurant was great. However it has a strange lobby arrangement with the front door being hare to find. Also they add a $100 per day refundable “deposit” to the charges. This is clearly a money grab by Sonesta considering that thy put the room charges through on my credit card and had no real reason to add this deposit. It ruined the whole stay since I felt I had made a very poor choice in accommodations and could not trust them. I will not be using their hotels in the future.
Commentaires de Gestion de l’hôtel
22 août 2024 par Customer Service, Gestion de l’hôtel
Greetings, thank you for sharing your thoughts. It’s good to know you appreciated the building and enjoyed the service at the restaurant. Regarding your observations, it's important for guests to feel comfortable and secure during their stay. The deposit is a common practice in many hotels to cover incidental charges, and it's unfortunate that it affected your perception. Nevertheless, feedback like yours is essential, and it helps us improve overall guest experience.
par un voyageur
Publié le 18 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 août 2024 par Customer Service, Gestion de l’hôtel
Glenn, thank you for choosing Sonesta Irvine. We're thrilled you enjoyed your stay with us. We hope to welcome you back soon!
par un voyageur
Nice, quiet & hotel near SNA-John Wayne airpor
Publié le 13 août 2024 sur HotelsMy husband and I had a short 5-day getaway trip for relaxation & visit with my husband’s family. We arrived early, Daniel let us check in early (due to my excruciating headache from an extremely cold flight). The hotel has a very pleasant smell upon entry & very nice music at the entrance. The staff is courteous. During our stay, we were out all day & did not come back to the hotel until midnight almost every night, so we didn’t really get to use any of the hotel facilities. Overall, it’s a very clean, quiet, hotel surrounded by office buildings. Great location with a 7-minute drive to SNA John Wayne airport, 18-minute drive to Newport Beach - Corona Del Mar & Balboa Island, 15-min drive to Fashions Mall & South Coast Mall, and it’s very close to UCI. We will stay at Sonesta again the next time we are in Irvine. Please be advised there’s a $39/day parking fee & $20/day facilities fee (which we were told includes a $10 daily voucher for bkfst/drinks), but, we didn’t use it — unknowingly.
Commentaires de Gestion de l’hôtel
13 août 2024 par Customer Service, Gestion de l’hôtel
Tram, it's wonderful to hear you had a relaxing getaway at Sonesta Irvine. Daniel and the rest of the team are always happy to assist guests with unique situations. It sounds like our location was convenient for your plans, and we're glad you enjoyed the pleasant atmosphere upon arrival. We appreciate you pointing out the parking and facility fees, and we're looking forward to welcoming you back on your next visit to Irvine. Safe travels!
par un voyageur
Publié le 11 août 2024 sur Expedia
Clean, pool area and courtyard were nice. A bit loud being beside the freeway but overall a nice hotel.
Commentaires de Gestion de l’hôtel
12 août 2024 par Angel O, Gestion de l’hôtel
Hello Chris!Thank you for your feedback, we look forward to seeing on your next visit take care!
par un voyageur
Publié le 11 août 2024 sur Expedia
Just always a good experience
Commentaires de Gestion de l’hôtel
11 août 2024 par Customer Service, Gestion de l’hôtel
Dameon, thank you for staying with us at Sonesta Irvine. It’s wonderful to hear you consistently have a good experience. We look forward to welcoming you back!
par un voyageur
Publié le 9 août 2024 sur Expedia
Clean, nice property
Commentaires de Gestion de l’hôtel
10 août 2024 par Customer Service, Gestion de l’hôtel
Samir, thank you for staying with us at Sonesta Irvine. Our team is thrilled you found the property clean and nice. We look forward to your next visit!
par un voyageur
Publié le 9 août 2024 sur Expedia
Hidden charges! Resort like hotel supposedly. Parking $40? $10 voucher to use at restaurant expired next day? Yea not coming back
Commentaires de Gestion de l’hôtel
10 août 2024 par Customer Service, Gestion de l’hôtel
Michael,Thank you for sharing your thoughts. It’s unfortunate there were aspects of your visit that did not meet expectations. While there are additional charges, our aim is always to ensure guests are informed and satisfied with their experience. Your feedback regarding the restaurant voucher is noted and will be reviewed.Best regards.
par un voyageur
Publié le 8 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
10 août 2024 par Customer Service, Gestion de l’hôtel
Milena, thank you for staying with us at Sonesta Irvine. We're delighted you had a wonderful experience. We look forward to welcoming you back again soon!
