Note fondée sur 481 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,3 Service et personnel
4,1 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 26 juill. 2024 sur Expedia
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Commentaires de Gestion de l’hôtel
27 juill. 2024 par STACEY GRACAN - GM, Gestion de l’hôtel
THANK YOU
par un voyageur
Publié le 29 sept. 2024 sur Expedia
It is close to where I want to be when in Irwin. Good breakfast spread.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par STACEY GRACAN - GM, Gestion de l’hôtel
We very much appreciate you being our guest, and truly value your feedback. I will be sure to share this review with staff- members, management and the hotels owners. Your review will surely serve as encouragement to all of our employees, as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests.Thank you for such a wonderful review. I am very much delighted you enjoyed your stay with us. We appreciate your loyalty and Thank you for taking the time to complete our online survey regarding your most recent stay at our hotel.Safest of travels to you,Stacey GracanGeneral Manager Holiday Inn Express – Irwin
par un voyageur
Publié le 29 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 sept. 2024 par STACEY GRACAN - GM, Gestion de l’hôtel
We very much appreciate you being our guest, and truly value your feedback. I will be sure to share this review with staff- members, management and the hotels owners. Your review will surely serve as encouragement to all of our employees, as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests.Thank you for such a wonderful review. I am very much delighted you enjoyed your stay with us. We appreciate your loyalty and Thank you for taking the time to complete our online survey regarding your most recent stay at our hotel.Safest of travels to you,Stacey GracanGeneral Manager Holiday Inn Express – Irwin
par un voyageur de HAGERSTOWN
Publié le 28 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
29 sept. 2024 par STACEY GRACAN - GM, Gestion de l’hôtel
We very much appreciate you being our guest, and truly value your feedback. I will be sure to share this review with staff- members, management and the hotels owners. Your review will surely serve as encouragement to all of our employees, as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests.Thank you for such a wonderful review. I am very much delighted you enjoyed your stay with us. We appreciate your loyalty and Thank you for taking the time to complete our online survey regarding your most recent stay at our hotel.Safest of travels to you,Stacey GracanGeneral Manager Holiday Inn Express – Irwin
par un voyageur de Chesterbrook
Publié le 21 sept. 2024 sur Expedia
Hotel bed had a stain on the comforter. The bathroom tub had hair in it that wasn’t mine.
Commentaires de Gestion de l’hôtel
22 sept. 2024 par STACEY GRACAN - GM, Gestion de l’hôtel
Thank you for taking the time to complete our online survey regarding your most recent stay at our hotel. I am deeply saddened to hear your stay with us was not pleasurable. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is of the up-most importance. I will be using the feedback you provided to make improvements. I will share your comments with the hotels staff, management and owners. If there is anything, I can do to insure that your next stay with us will be both enjoyable and memorable, please feel free to contact me here at the hotel direct.Safe travels,
par un voyageur
NOISY WITH INDIFFERENT MANAGEMENT
Publié le 20 sept. 2024 sur HotelsI asked for a quiet room and they gave me a room at the end of the hallway on the top floor - at 2 AM an EXTREMELY LOUD compressor which pressurizes the fire sprinkler system came on in the emergency staircase next to the room - I called the front desk to ask what was going on and how long it would continue, they said it happens all the time and they can't control what time of day or night this compressor that sounds like a jackhammer goes off, and that I should speak to the woman at the front desk the next morning - I spoke to her, she couldn't offer me any sort of credit for being woken up in the middle of the night (I was up for two hours) and gave me a number to call - I called Holiday Inn and filed a complaint, they said the manager would get back to me but they never did - this is very clearly a known issue and while I told them it would be easy to put a timer on the compressor so that they weren't waking up hotel patrons (even showed them where the timer would be installed in the system, see photos) they obviously don't care and are not going to call me back - the hotel was really not that great anyways, East Pittsburgh near the highway but this was really the icing on the cake so I would recommend looking anywhere else - Holiday Inn express is usually fairly reliable but apparently not this one - STAY SOMEWHERE ELSE
Commentaires de Gestion de l’hôtel
21 sept. 2024 par STACEY GRACAN - GM, Gestion de l’hôtel
OUR FIRE SYSTEM IS WORKING PROPERLY AND AS IT SHOULD. SORRY FOR THE INCONVENIENCE BUT IT PUMPS PERIODICALLY TO BUILD PRESSURE IN THE SYSTEM IN CASE OF AN EMERGENCY.
par un voyageur
Publié le 14 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 sept. 2024 par STACEY GRACAN - GM, Gestion de l’hôtel
We very much appreciate you being our guest, and truly value your feedback. I will be sure to share this review with staff- members, management and the hotels owners. Your review will surely serve as encouragement to all of our employees, as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests.Thank you for such a wonderful review. I am very much delighted you enjoyed your stay with us. We appreciate your loyalty and Thank you for taking the time to complete our online survey regarding your most recent stay at our hotel.Safest of travels to you,
par un voyageur
Publié le 11 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 sept. 2024 par STACEY GRACAN - GM, Gestion de l’hôtel
Thank you for taking the time to complete our online survey regarding your most recent stay at our hotel.Your feedback is very important to us and will be shared with the staff, management, as well as our hotels owners. We can assure you that we will use this information to do everything possible in creating an enjoyable experience for each of our guests. Thank you again for your time. We hope to see you again real soon!Safe travels,Stacey GracanGeneral Manager Holiday Inn Express – Irwin
par un voyageur
Publié le 1 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 sept. 2024 par STACEY GRACAN - GM, Gestion de l’hôtel
We very much appreciate you being our guest, and truly value your feedback. I will be sure to share this review with staff- members, management and the hotels owners. Your review will surely serve as encouragement to all of our employees, as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests.Thank you for such a wonderful review. I am very much delighted you enjoyed your stay with us. We appreciate your loyalty and Thank you for taking the time to complete our online survey regarding your most recent stay at our hotel.Safest of travels to you,Stacey GracanGeneral Manager Holiday Inn Express – Irwin
par un voyageur
Publié le 29 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 sept. 2024 par STACEY GRACAN - GM, Gestion de l’hôtel
We very much appreciate you being our guest, and truly value your feedback. I will be sure to share this review with staff- members, management and the hotels owners. Your review will surely serve as encouragement to all of our employees, as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests.Thank you for such a wonderful review. I am very much delighted you enjoyed your stay with us. We appreciate your loyalty and Thank you for taking the time to complete our online survey regarding your most recent stay at our hotel.Safest of travels to you,Stacey GracanGeneral Manager Holiday Inn Express – Irwin
