Note fondée sur 749 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,1 Service et personnel
4,3 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Cheap & Cheerful
Publié le 11 oct. 2024 sur HotelsWe were satisfied for the price we paid for our stay. Property was essentially a serviced apartment, however the doors and corridors as well as some parts of our rooms were worn. The room was generally clean and comfortable. We were served by Nick at the front counter and she was very welcoming and thoughtful. Walking distance to Legoland although we did not visit it this trip.
Commentaires de Gestion de l’hôtel
13 oct. 2024 par Regards, Diana Kamarunzaman | Asst. Manager, Gues, Gestion de l’hôtel
Dear Mr Shan Qing, Thank you for taking the time to share your feedback about your recent stay with us. We're delighted to hear that you found satisfaction in the price you paid and that you enjoyed the cleanliness and comfort of your room.We appreciate your comments regarding the condition of the doors, corridors, and common areas. Your insights are invaluable as we continually strive to improve our facilities for our guests. We're committed to maintaining a welcoming environment, and your feedback will help us prioritize our updates.It's wonderful to hear that Nik made a positive impression during your check-in experience. We will be sure to pass along your kind words to her.We’re also glad that you found our location convenient for visiting Legoland, even if you didn’t visit this time. We hope you’ll consider staying with us again in the future, perhaps for another trip to the park or to explore more in the area.Thank you once again for your feedback, and we hope to welcome you back soon!
par un voyageur
Legoland trip
Publié le 9 oct. 2024 sur HotelsIt's a pleasant stay. Staff are very helpful and friendly.
Commentaires de Gestion de l’hôtel
10 oct. 2024 par Regards, Diana Kamarunzaman | Asst. Manager, Gues, Gestion de l’hôtel
Dear Mr Lim, Thank you for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your stay and found our staff to be helpful and friendly. Your kind words motivate our team to continue providing exceptional service, and we truly appreciate your feedback. We hope to welcome you back soon for another pleasant stay!
par un voyageur
Publié le 4 oct. 2024 sur Hotels
로비층이 시원함
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Regards, Diana Kamarunzaman | Asst. Manager, Gues, Gestion de l’hôtel
Dear Mr Donghwan, Thank you for sharing your feedback regarding the temperature of the lobby floor. We appreciate your observations, as they help us improve our guests' experiences.We strive to maintain a comfortable environment for all our guests, and we apologize if the temperature was not to your liking during your visit. Your feedback will be taken into consideration as we continue to assess the comfort of our shared spaces.We hope to welcome you back soon!
par un voyageur
Publié le 16 sept. 2024 sur Expedia
nice and family friendly hotel
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Regards, Diana Kamarunzaman | Asst. Manager, Gues, Gestion de l’hôtel
Dear Mr Mohamed, Thank you for your wonderful feedback! Your satisfaction is our top priority, and we are delighted that you enjoyed your time with us. We appreciate your kind words and are grateful for your support. We look forward to welcoming you back for another fantastic stay.
par un voyageur
Publié le 4 sept. 2024 sur Expedia
It was within 5 min to Legoland and right next to Medini mall
Commentaires de Gestion de l’hôtel
7 sept. 2024 par Regards, Diana Kamarunzaman | Asst. Manager, Gue, Gestion de l’hôtel
Dear Mr Bee, Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our location and service to be to your satisfaction. We strive to provide a memorable experience for all our guests, and we are pleased that you enjoyed your stay with us. We look forward to welcoming you back for another enjoyable visit in the future.
par un voyageur
Publié le 2 sept. 2024 sur Hotels
sub std breakfast. Paid SGD 17 per pax but received only a box of GrabNGo meal with lousy western breakfast.
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Regards, Diana Kamarunzaman | Asst. Manager, Gue, Gestion de l’hôtel
Dear Mr Tan, Thank you for sharing your feedback with us regarding your breakfast experience. We sincerely apologize that the breakfast provided did not meet your expectations.We understand your disappointment with the Grab and Go meal offered and the quality of the breakfast provided. Please know that we take your feedback seriously, and we will be reviewing our breakfast offerings to ensure that they meet the standards we strive to deliver to our guests.We value your input and will take immediate steps to address this issue to enhance the breakfast experience for our guests in the future. We appreciate your understanding and patience as we work to make improvements in this area.We hope that this experience will not deter you from staying with us again in the future.
par un voyageur
Publié le 1 sept. 2024 sur Hotels
Dirty room, trash in the floor, no hot water, light in living area not working, weak air conditioning, after complain, they changed room. Switched one was better, but still no bath towel in the bathroom. Overall, very disappointing experience in Somerset branded hotel.
Commentaires de Gestion de l’hôtel
1 sept. 2024 par Regards, Diana Kamarunzaman | Asst. Manager, Gues, Gestion de l’hôtel
Dear Valued Guest, Thank you for sharing your feedback about your recent stay at our Somerset branded hotel. We are truly sorry to hear about the multiple issues you encountered during your visit and the disappointment it caused.We sincerely apologize for the cleanliness issues in your initial room, including the presence of trash on the floor and the lack of hot water. Additionally, we regret the inconvenience of the non-functional light in the living area, weak air conditioning, and the absence of bath towels in the bathroom of the room you were moved to after your complaint. These shortcomings do not reflect the high standards of service we strive to uphold.We have taken your feedback seriously and have addressed these concerns with our housekeeping and maintenance teams to ensure that such incidents are not repeated in the future. Your experience falls short of the level of service we aim to provide, and we are committed to making improvements based on your feedback.We appreciate your patience and understanding during this time and hope that you will give us another opportunity to exceed your expectations in the future. Thank you for bringing these issues to our attention, and we hope to welcome you back for a more pleasant and enjoyable stay.
par un voyageur
Publié le 26 août 2024 sur Hotels
par un voyageur
Worth for money for legoland visit
Publié le 22 juill. 2024 sur HotelsCommentaires de Gestion de l’hôtel
24 juill. 2024 par Diana Kamarunzaman | Asst. Manager, Gues, Gestion de l’hôtel
Dear Mrs Wing, Thank you for your feedback and for choosing to stay with us during your Legoland visit. We are delighted to hear that you found our accommodations worth the money. We strive to provide a comfortable and convenient experience for our guests at a reasonable price. Your satisfaction is important to us, and we hope to welcome you back for another enjoyable stay in the future.
par un voyageur
Publié le 21 juill. 2024 sur Expedia
Good view. Good price. But can start to see wear and tear.
Commentaires de Gestion de l’hôtel
24 juill. 2024 par Diana Kamarunzaman | Asst. Manager, Gues, Gestion de l’hôtel
Dear Mr Muhammad,Thank you for your feedback and for choosing to stay with us. We are pleased that you enjoyed the good view and found our pricing reasonable. We appreciate your input about the wear and tear, and we will address these issues to maintain the quality of our accommodations. Your comments are valuable to us as we strive to provide a comfortable experience for all our guests. We hope to have the opportunity to welcome you back for an improved stay in the future.
