Note fondée sur 741 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,1 Service et personnel
4,3 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Worth for money for legoland visit
Publié le 22 juill. 2024 sur HotelsCommentaires de Gestion de l’hôtel
24 juill. 2024 par Diana Kamarunzaman | Asst. Manager, Gues, Gestion de l’hôtel
Dear Mrs Wing, Thank you for your feedback and for choosing to stay with us during your Legoland visit. We are delighted to hear that you found our accommodations worth the money. We strive to provide a comfortable and convenient experience for our guests at a reasonable price. Your satisfaction is important to us, and we hope to welcome you back for another enjoyable stay in the future.
par un voyageur
Publié le 21 juill. 2024 sur Expedia
Good view. Good price. But can start to see wear and tear.
Commentaires de Gestion de l’hôtel
24 juill. 2024 par Diana Kamarunzaman | Asst. Manager, Gues, Gestion de l’hôtel
Dear Mr Muhammad,Thank you for your feedback and for choosing to stay with us. We are pleased that you enjoyed the good view and found our pricing reasonable. We appreciate your input about the wear and tear, and we will address these issues to maintain the quality of our accommodations. Your comments are valuable to us as we strive to provide a comfortable experience for all our guests. We hope to have the opportunity to welcome you back for an improved stay in the future.
par un voyageur
Publié le 9 juill. 2024 sur Hotels
par un voyageur de Tokyo
Publié le 17 juin 2024 sur Expedia
Arrived at 3:45 but could not check in and had to wait more than 1 hour. This must be the issue in Expedia or the agency between the hotel and Expedia, there waa an issue regarding room type for our stay. We requested 2 bed rooms with 1 king bed and twin beds but the room was 2 bed rooms with 1 king bed for each room. It was very bad experience and would like to ask Expedia to check the reason and some compensation.
Commentaires de Gestion de l’hôtel
20 juin 2024 par Viki Mahalingam, Gestion de l’hôtel
Dear Shinji,Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you faced during check-in. To clarify, our 2-Bedroom Premier apartments feature two king beds, while our 2-Bedroom Executive apartments have one king bed and twin beds. We understand how frustrating this must have been and are addressing this issue with our team and our partners at Expedia to prevent such situations in the future. We hope you’ll give us another chance to provide you with a better experience.RegardsViki MahalingamResidence Manager
par un voyageur
Publié le 16 juin 2024 sur Expedia
It is in a quiet neighbourhood and just next to LegoLand
Commentaires de Gestion de l’hôtel
17 juin 2024 par Regards, Diana Kamarunzaman | Asst. Manager, Gues, Gestion de l’hôtel
Dear Mr Edwyn, Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed the quiet neighborhood surrounding our hotel and our close proximity to Legoland.We strive to provide a peaceful and convenient stay for all our guests. Your positive comments about the location are greatly appreciated. We value your feedback and look forward to welcoming you back for another pleasant stay in the future.
par un voyageur
Publié le 15 juin 2024 sur Expedia
Bathtub and room phone wasn’t working when we arrived. Otherwise, everything was good!
Commentaires de Gestion de l’hôtel
17 juin 2024 par Regards, Diana Kamarunzaman | Asst. Manager, Gues, Gestion de l’hôtel
Dear Mr Calvin, Thank you for sharing your feedback with us following your recent stay. We are pleased to hear that you found everything to be good overall.We apologize for the inconvenience you experienced with the bathtub and room phone not working upon your arrival. Please rest assured that we will address these issues promptly to ensure that all amenities are in proper working order for our guests.Your feedback is important to us, and we appreciate you bringing these matters to our attention. We are glad that despite these initial issues, you had an enjoyable stay with us.We value your input and hope to have the opportunity to welcome you back for a seamless and pleasant stay in the future.
par un voyageur
Publié le 22 mai 2024 sur Expedia
Commentaires de Gestion de l’hôtel
20 juin 2024 par Viki Mahalingam, Gestion de l’hôtel
Dear HazwaniThank you so much for your perfect 5/5 rating! We're thrilled to hear that you had such a positive experience with us. Your satisfaction is our top priority, and it’s wonderful to know that we met your expectations. We look forward to welcoming you back for another fantastic stay!RegardsViki MahalingamResidence Manager
par un voyageur
Publié le 21 mai 2024 sur Expedia
The room was clean and convenient. The restroom are maintained well. Value for money stay.
Commentaires de Gestion de l’hôtel
21 mai 2024 par Regards, Diana Kamarunzaman | Asst. Manager, Gues, Gestion de l’hôtel
Dear Mr Sungbok, Thank you for taking the time to share your feedback regarding your recent stay. We're delighted to hear that you found the room clean, convenient, and well-maintained. We take great pride in providing a comfortable and enjoyable experience for our guests, and it's always rewarding to receive positive feedback like yours. Your kind words about the value for money stay are greatly appreciated.We strive to maintain cleanliness and ensure that our facilities meet the highest standards, so it's wonderful to know that we succeeded in providing you with a pleasant stay.We value your feedback and are always looking for ways to enhance our services.Once again, thank you for choosing Somerset Medini Iskandar Puteri, Johor. We look forward to welcoming you back for another great stay in the future.
par un voyageur
Publié le 12 mai 2024 sur Hotels
Front office staff are fantastic!!👍
Commentaires de Gestion de l’hôtel
14 mai 2024 par Regards, Diana Kamarunzaman | Asst. Manager, Gues, Gestion de l’hôtel
Dear Mrs Angela, Thank you for choosing our hotel and taking the time to share your positive feedback. We are thrilled to hear that you had a wonderful experience and found our hospitality to be great. We strive to provide exceptional service and make our guests feel welcome and comfortable throughout their stay. We are delighted that we were able to meet your expectations and provide you with a memorable experience. Should you decide to visit us again, we will be more than happy to welcome you back and ensure your stay is just as enjoyable. Once again, thank you for your kind words and for choosing our hotel. Regards, Diana Kamarunzaman Asst. Manager, Guest Service.
par un voyageur
Cosy couple getaway
Publié le 30 avr. 2024 sur HotelsThe hotel is excellent for its price, great location if visiting Legoland and great food at nearby locations around Bukit Indah (by taxi or car around 5-10 mins).
Room condition is very good and room amenities is excellent for a short couple stay.
Hotel staff are very courteous and helpful during check-in, stay and check-out.
Highly recommended!
Commentaires de Gestion de l’hôtel
1 mai 2024 par Regards, Diana Kamarunzaman | Asst. Manager, Gues, Gestion de l’hôtel
Dear Mr Raymond, Thank you for taking the time to share your wonderful experience at our hotel! We are delighted to hear that you found our hotel excellent in terms of price and location. Legoland is undoubtedly a popular attraction, and we are glad that our proximity to it added value to your stay.It's fantastic to know that you enjoyed the nearby dining options in Bukit Indah as well. We strive to provide a range of amenities and services to cater to the needs and preferences of our guests.We are thrilled to hear about your positive encounter with our courteous and helpful staff. We take great pride in delivering exceptional service, and your kind words serve as a testament to their dedication.Thank you, once again, for your endorsement and high recommendation. It was our pleasure to host you, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future!
