Ratings based on 958 Guest Reviews
Hear it directly from our travellers
4.1 Room cleanliness
4.3 Service & staff
4.0 Room comfort
3.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Nov. 16, 2024
Comment from Hotel Management
Nov. 18, 2024 by Kevin From Concierge, Hotel Management
Dear John, Thank you very much for your kind comments and for taking the time to post your review on Expedia! We would be honored to welcome you back to Mia Reef Isla Mujeres in the near future. Kind regards!
by A traveller
Posted Aug. 26, 2024 on Expedia
Overall experience was good away from resort. Nice for the room upgrade, greatly appreciated.
Inside reception area very clean, smelled amazing.
Not enough food choices (to me).
The room smoke detector or carbon monoxide alarms didn’t work, water want hot, took 45 minutes to get fresh towels, tv was in Spanish unable to get help changing settings, unable to properly secure the room while asleep the door lock latch thing was broken.
Comment from Hotel Management
Aug. 26, 2024 by Kevin From Concierge, Hotel Management
Dear Lanay, Thank you very much for your kind comments and for taking the time to post your review on Expedia! Please note that one of our main goals is to work every day to constantly improve our services and the satisfaction of our guests. I have taken note of all your comments and suggestions, which we will use constructively to improve our services and facilities. It will be an honor for us to welcome you back in the near future to Mia Reef Isla Mujeres.
by A traveller
Posted Aug. 24, 2024 on Expedia
If your looking for a great beach this is the place, other than that the hotel is all around is pretty average, wouldn’t go back to hotel
Comment from Hotel Management
Aug. 24, 2024 by Abraham Concierge, Hotel Management
Dear Ricardo Thank you so much for your kind comments and for taking the time to post your review on Expedia! We would be honored to welcome you back to Mia Reef Isla Mujeres in the near future. Kind regards!!
by A traveller
Posted Aug. 23, 2024 on Expedia
olores fuy feos y muy sucio lugar
Comment from Hotel Management
Aug. 23, 2024 by Abraham Concierge, Hotel Management
Estimado FRANCISCI, ¡Muchas gracias por sus amables comentarios y por tomarse el tiempo de publicar su opinión en Expedia! Tenga en cuenta que uno de nuestros principales objetivos es trabajar todos los días para mejorar constantemente nuestros servicios y la satisfacción de nuestros huéspedes. He tomado nota de todos sus comentarios y sugerencias, que utilizaremos de manera constructiva para mejorar nuestros servicios e instalaciones. Será un honor para nosotros darle la bienvenida nuevamente en un futuro cercano a Mia Reef Isla Mujeres.
by A traveller
Posted Aug. 22, 2024 on Expedia
For 3 out of 5 days, we did not have any water at all. The other 2 days has cold water. The WiFi did not work at our room. The bird sanctuary outside our VIP room left a strong bird poop smell and had bird loud all throughout the night. It kept us awake many nights. The staff would not help with the water issue and tried to say the entire island was out when in fact it wasn’t. Very disappointed. The manager said because we booked through Expedia, there was nothing they could do.
Comment from Hotel Management
Aug. 22, 2024 by Kevin From Concierge, Hotel Management
Dear Natalie, Thank you very much for your kind comments and for taking the time to post your review on Expedia! Please note that one of our main goals is to work every day to constantly improve our services and the satisfaction of our guests. I have taken note of all your comments and suggestions, which we will use constructively to improve our services and facilities. It will be an honor for us to welcome you back in the near future to Mia Reef Isla Mujeres.
by A traveller from Manlius
Posted Aug. 21, 2024 on Expedia
I prepaid through Expedia, but they asked me to pay extra taxes, fees, etc. Also, there are tons of mosquitos in bedroom. I caught over 100 mosquitos, but they kept coming into the bedroom somehow. My wife and I got over 100 mosquito bites over 2 nights and we couldn't sleep.
Comment from Hotel Management
Aug. 26, 2024 by Kevin From Concierge, Hotel Management
Dear Jeongmin Thank you very much for your kind comments and for taking the time to post your review on Expedia! Please note that one of our main goals is to work every day to constantly improve our services and the satisfaction of our guests. I have taken note of all your comments and suggestions, which we will use constructively to improve our services and facilities. It will be an honor for us to welcome you back in the near future to Mia Reef Isla Mujeres.
by A traveller from Belleville
Posted Aug. 17, 2024 on Expedia
The beach was excellent, food was good but not too many options. Staff were friendly and kind. The hotel installation was very poor and damaged.
Comment from Hotel Management
Aug. 18, 2024 by Martin from concierge, Hotel Management
Dear KARINA, Thank you very much for your kind comments and for taking the time to post your review on Expedia! Please note that one of our main goals is to work every day to constantly improve our services and the satisfaction of our guests. I have taken note of all your comments and suggestions, which we will use constructively to improve our services and facilities. It will be an honor for us to welcome you back in the near future to Mia Reef Isla Mujeres
by A traveller from Richmond
Posted Aug. 17, 2024 on Expedia
Mia reef is last resort on island so its like living on a culdesac no foot or any traffic accept those staying at resort same for beach area
Comment from Hotel Management
Aug. 17, 2024 by Kevin From Concierge, Hotel Management
Dear Jason, Thank you so much for your kind comments and for taking the time to post your review on Expedia! We would be honored to welcome you back to Mia Reef Isla Mujeres in the near future. Kind regards!!
by A traveller
Posted Aug. 17, 2024 on Expedia
The ocean access is outstanding.
Comment from Hotel Management
Aug. 17, 2024 by Abraham Concierge, Hotel Management
Dear DARLA KAY, Thank you so much for your kind comments and for taking the time to post your review on Expedia! We would be honored to welcome you back to Mia Reef Isla Mujeres in the near future. Kind regards!!
by A traveller
Posted Aug. 15, 2024 on Expedia
Comment from Hotel Management
Aug. 17, 2024 by Abraham Concierge, Hotel Management
Dear MICHAEL, Thank you so much for your kind comments and for taking the time to post your review on Expedia! We would be honored to welcome you back to Mia Reef Isla Mujeres in the near future. Kind regards!!
