Ratings based on 960 Guest Reviews
Hear it directly from our travellers
4.4 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Vacaciones tranquilas con excelente comida.
Posted Aug. 11, 2024 on HotelsBebidas, servicio y comida excelente. A las instalaciones les hace falta un poco de mantenimiento pero no es algo crítico.
Comment from Hotel Management
Aug. 12, 2024 by Gerencia General, Hotel Management
Estimado Hugo Enrique:¡Gracias por elegirnos para sus vacaciones! Nos alegra saber que disfrutó de nuestras excelentes bebidas, servicio y comida. Tomamos nota sobre el mantenimiento de las instalaciones para seguir mejorando. Esperamos darle la bienvenida nuevamente pronto para que pueda disfrutar de una estancia aún más placentera. ¡Gracias por su visita!
by A traveller from WEST COVINA
Posted Aug. 10, 2024 on Expedia
Too far from main roads, no proper signs, easy to get lost. Hotel need upgrades, looks fancy but rooms and all around need lots , lots of maintenance, food decent but not as good as you may expect from this place.
Comment from Hotel Management
Aug. 12, 2024 by Gerencia General, Hotel Management
Dear Jose;We appreciate your feedback and are sorry that your experience was not as expected. We value your feedback on signage and location, and will take your suggestions for improvement into account. As for rooms and maintenance, we will be working to ensure that our standards are the highest. We are happy to hear that the food was decent, but we are committed to providing an exceptional dining experience. We hope that on a future visit you will notice the improvements. Thank you again for your feedback!
by A traveller
Posted Aug. 3, 2024 on Expedia
This place is pretty, but it’s so far removed from anything. The only place where there is WiFi is in the lobby. I guess if you’re looking for a secluded place in the middle of nowhere this would be ideal. I personally like more culture and fast paced atmosphere.
Comment from Hotel Management
Aug. 5, 2024 by Gerencia General, Hotel Management
Dear Lori:Thank you for taking the time to share with us your valuable comments about your recent stay at our beautiful property. We are sorry that we did not meet your expectations. We appreciate your visit. Thank you for taking the time to share with us your valuable comments about your recent stay at our beautiful property. We are sorry that we did not meet your expectations.We appreciate your visit.
by A traveller
Posted Aug. 1, 2024 on Expedia
Comment from Hotel Management
Aug. 21, 2024 by Gerencia General, Hotel Management
Gracias por su visita a Grand Isla Navidad Resort.
by A traveller
Posted Jul. 30, 2024 on Hotels
Comment from Hotel Management
Jul. 31, 2024 by Gerencia General, Hotel Management
Gracias por su visita a Grand Isla Navidad.
by A traveller
Posted Jul. 29, 2024 on Expedia
Beautiful scenery and access to the beach, buffet and restaurant food are delicious, staff is always attentive to serve guests 5 starts
Comment from Hotel Management
Jul. 30, 2024 by Gerencia General, Hotel Management
Dear Edna:Thank you so much for your positive review! We are glad to hear that you enjoyed the beautiful view and the food at our buffet and restaurant. Our team works hard to provide excellent service, and it is gratifying to know that you appreciated it. We look forward to welcoming you back very soon. See you next time!
by A traveller
Posted Jul. 29, 2024 on Expedia
Lovely place, incredible views
Comment from Hotel Management
Jul. 29, 2024 by Gerencia General, Hotel Management
Estimado Said:¡Muchas gracias por su comentario! Nos alegra saber que disfrutó de su estancia en nuestro hotel y que valoras las opciones que ofrecemos, como el plan de todo incluido. También nos encanta saber que haya podido explorar las playas cercanas. Esperamos tenerle de vuelta pronto para que siga disfrutando de todo lo que tenemos para ofrecer. ¡Saludos!
by A traveller
Posted Jul. 28, 2024 on Expedia
Muy caro para los cuartos que ofrecen y sicios
Comment from Hotel Management
Jul. 29, 2024 by Gerencia General, Hotel Management
Estimada Margarita:Entiendo su preocupación respecto al precio en relación con la calidad de los cuartos y servicios. Agradecemos sus comentarios, ya que son importantes para mejorar nuestra oferta. Si tiene alguna sugerencia específica o aspectos que crees que podríamos mejorar, nos encantaría escucharlos para ofrecer una mejor experiencia a nuestros huéspedes.
by A traveller
Posted Jul. 24, 2024 on Expedia
First time at property everything was very good
Comment from Hotel Management
Jul. 27, 2024 by Gerencia General, Hotel Management
Dear Roberto,We are so happy to hear that your first experience at our property was so positive! We welcome your feedback and look forward to welcoming you back soon. If you need anything or have more suggestions, don't hesitate to let us know. Thank you!
by A traveller
Posted Jul. 24, 2024 on Hotels
Comment from Hotel Management
Jul. 27, 2024 by Gerencia General, Hotel Management
Gracias por su visita a Grand Isla Navidad Resort.
