Note fondée sur 850 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,2 Service et personnel
4,2 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 27 oct. 2023 sur Hotels
Comfortable bed, windowless room, a bit bare, limited pressure on the hot water, staff friendly, nice each.
Commentaires de Gestion de l’hôtel
28 oct. 2023 par Steff B, Gestion de l’hôtel
Thank you for your review. We look forward to welcoming you back in the near future. Have a wonderful day.
par un voyageur
Publié le 23 sept. 2024
My husband and I stayed here for a few days. It was very noisy. People screaming at all hours of the night. Our room was next to the office, figured someone in the office would say something but they did not. And I am all for people having a good time but at 2 in the morning, yelling and screaming is inconsiderate for the people sleeping. The hallways were closed in except one end so it was extremely hot with no AC in the hallways or elevator. The room was clean. AC took a little bit to kick in but once you have it going it was fine. Not sure if I would stay again, but not totally against it either.
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Steff B, Gestion de l’hôtel
Thank you very much for taking the time to post a review. I am very sorry that we failed to meet your expectations during your recent visit. I have shared your comments with the appropriate operations team and I am certain that corrective action has been taken. Again, thank you so much for sharing your thoughts with us.
par un voyageur
Publié le 19 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 août 2024 par Steff B, Gestion de l’hôtel
Thank you for your kind review. We look forward to welcoming you back in the near future. Have a wonderful day.
par un voyageur
Publié le 15 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 août 2024 par Steff B, Gestion de l’hôtel
Thank you for your review. We look forward to welcoming you back in the near future. Have a wonderful day.
par un voyageur
Parking sucks
Publié le 15 août 2024 sur HotelsThe stay was okay… it wasn’t a “bad place” but parking in Charleston is now owned by the city of Charleston right. So that would be good to know before staying in a room for longer than a day. You are going to definitely pay for parking over night and if it’s multiple nights that gets pretty dang expensive.
Commentaires de Gestion de l’hôtel
21 août 2024 par Steff B, Gestion de l’hôtel
Thank you very much for taking the time to post a review. I am very sorry that we failed to meet your expectations during your recent visit. I have shared your comments with the appropriate operations team and I am certain that corrective action has been taken. Again, thank you so much for sharing your thoughts with us.
par un voyageur
Publié le 13 août 2024 sur Expedia
Great breakfast! The rooms are small and the bathrooms are so small that you have to close the door to move around. We were there during a tropical storm and the front desk clerk didn’t even upgrade us into an oceanfront room, when almost the whole place was vacant! And you have to pay for parking! Which is completely ridiculous! We’re not playing Monopoly here! But it felt like it! Beds are great and air conditioning is old and takes a day to cool the room… and it says your 3 minutes walking distance to the pier, which is close but you can’t even access the pier because it’s a private pier for their guests only and you have to have a code for the gate! We will not be staying here again!
Commentaires de Gestion de l’hôtel
21 août 2024 par Steff B, Gestion de l’hôtel
Thank you for taking the time to share your comments. I am so sorry that we failed to satisfy you during your recent visit with us. We strive to offer each guest a clean, comfortable room with excellent service. Clearly, in your case, we failed to meet our goal. Please know that we share these comments with the appropriate team members so we can improve our operation. Again, thank you very much for taking the time to post a review.
par un voyageur
Publié le 8 août 2024 sur Expedia
Overall we enjoyed our time at the Palms. Check in was a little frustrating as we arrived just before shift change and received little information on where to park as the lot was full. When i finally parked and tried to get to the room our keys were not programmed. The “new” attendant at front desk was busy and left my family waiting on the street to get in the building. Eventually got in and once we got situated most things were ok. Ice machine was broken but found one on another floor. This was a hassle because my key wouldn’t let me get to another floor via elevator.
Commentaires de Gestion de l’hôtel
12 août 2024 par Steff B, Gestion de l’hôtel
Thank you very much for taking the time to post a review. I am very sorry that we failed to meet your expectations during your recent visit. I have shared your comments with the appropriate operations team and I am certain that corrective action has been taken. Again, thank you so much for sharing your thoughts with us.
par un voyageur
Publié le 8 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 août 2024 par Steff B, Gestion de l’hôtel
Thank you for your kind review. We look forward to welcoming you back in the near future. Have a wonderful day.
par un voyageur
Publié le 7 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Steff B, Gestion de l’hôtel
Thank you for your review. We look forward to welcoming you back in the near future. Have a wonderful day.
par un voyageur
Publié le 5 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
12 août 2024 par Steff B, Gestion de l’hôtel
Thank you for your review. We look forward to welcoming you back in the near future. Have a wonderful day.
