Ratings based on 177 Guest Reviews
Hear it directly from our travellers
4.1 Room cleanliness
3.9 Service & staff
4.1 Room comfort
3.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Good hotel with really bad acoustic insulation
Posted Sep. 15, 2024 on Hotelsby A traveller
Posted May 9, 2024 on Hotels
by A traveller
Posted Sep. 28, 2023 on Hotels
Comment from Hotel Management
Oct. 23, 2023 by Naim ŞENGÜL / Reservation & E-Commerce Manager, Hotel Management
Hello Dear Osama, Thank you very much for taking the time to send your Points on your recent stay with us. Please kindly be informed that all those wonderful points makes us happy and motivates us for improvement. We would be more than pleased to see you here again. Best Regards.
by A traveller
Posted Aug. 30, 2023 on Expedia
I normally dont write reviews but i thought my experiece need to be heard.
First of all i booked a style of room, and when i checked in i was given a diiferent one. I had to argue to get what i paid for. I booked a room to accommodate my older mother who stayed only for one night while i stayed in this hotel for 4 say. They asked to charfe me for more even though the room sleeps 3.
I asked for a wheel chair and i was given a broken one with no leg support and one flat tire.
When i asked for another one they told me that this is all what they have.
AC did not work properly all the time
Lots of loud construction noise from surrounding project.
Will definitely not stay here again
by A traveller
Not Recommended at all
Posted Aug. 9, 2023 on HotelsFor a five star hotel, the hotel rooms weren't clean, stain marks on carpet, the bathroom wasn't clean enough. Front desk staff were rude and unhelpful. We booked two 3 bed rooms, and we were put in two 2-bed rooms and that a 3rd bed will be brought in. The room was too small so we requested a change. Then we were put in two 3-bed rooms and the door lock in one room was broken and could be opened from outside. We requested a change again and the staff were rude. We were told that if we want to change they will put the family on separate floors (2nd and 7th) coz they didn't have rooms on the same floor. We, unwillingly, accepted that as well. We were shown a room on 7th floor which we accepted, the staff accompanying us moved us back to floor 2 and gave us another 3-bed room next to the our other room. In this manner, they lied to us about not having rooms on the same floor. Room cards/keys didn't work. At the end of everyday when we returned, our keys didn't work and we had to go to the reception and get new keys. I don't understand how this hotel has been awarded 5 starts. I have seen 5-star hotels and this hotel is nothing like it. It feels more like a 2.5 - 3-star on basis of its service, cleanliness and staff behavior. Not recommended at all and not value for money at all.
Comment from Hotel Management
Aug. 14, 2023 by Naim ŞENGÜL / Reservation & E-Commerce Manager, Hotel Management
Hello Dear Bi,First of all we would like to thank you to choose Clarion Hotel Istanbul Mahmutbey for your stay. We appreciate you sharing your experience and we are glad to read the negative points you listed as this is the only way we can truly assess our services, better understand your needs and constantly improve the luxury service we always aim to provide. We are sincerely sorry to hear that you were disappointed by the service you received during your stay. Please be assured that the occurred situations is definitely not a standard of Clarion Hotel Istanbul Mahmutbey and does not meet the level of service for our precious guests. We have carefully investigated your complaint and took necessary precautions to prevent such mistakes in the future. Your satisfaction is our priority, therefore we do apologize for the inconvenience caused. Thank you for bringing this matter to our attention so that we can continually improve our service. We hope to see you again at Clarion Hotel Istanbul Mahmutbey at near future.
by A traveller
Posted Jul. 10, 2023 on Expedia
Comment from Hotel Management
Aug. 14, 2023 by Naim ŞENGÜL / Reservation & E-Commerce Manager, Hotel Management
Hello Dear Zaim, First of all I would like thank you fro choosing our hotel for your stay. Unfortunatelly we see that we could not meet your expectation during your stay. I will be gratefull if you could provide us more details about your dissatisfaction in order to improve our service quality. Best Regards.
by A traveller
Posted Jun. 12, 2023 on Expedia
Don’t bother, very tired, poor location, reception staff poor (restaurant staff good).
Comment from Hotel Management
Aug. 14, 2023 by Naim ŞENGÜL / Reservation & E-Commerce Manager, Hotel Management
Hello Dear Simon,First of all we would like to thank you to choose Clarion Hotel Istanbul Mahmutbey for your stay. We appreciate you sharing your experience and we are glad to read the negative points you listed as this is the only way we can truly assess our services, better understand your needs and constantly improve the luxury service we always aim to provide. We are sincerely sorry to hear that you were disappointed by the service you received during your stay. Please be assured that the occurred situations is definitely not a standard of Clarion Hotel Istanbul Mahmutbey and does not meet the level of service for our precious guests. We have carefully investigated your complaint and took necessary precautions to prevent such mistakes in the future. Your satisfaction is our priority, therefore we do apologize for the inconvenience caused. Thank you for bringing this matter to our attention so that we can continually improve our service. We hope to see you again at Clarion Hotel Istanbul Mahmutbey at near future.
by A traveller
Posted Nov. 14, 2022 on Expedia
I liked the hotel and did not experience any problem or inconvenience during my stay.
by A traveller
Posted Oct. 16, 2022 on Expedia
I googled hotels near Istanbul International Airport. And was given this property. Turns out this property is 30 minutes from airport. Staff were not helpful to assist in getting hotel closer to International.
Requested wake up call -- Did not happen
Was called by hotel staff at MIDNIGHT inquiring if I wanted breakfast box.
by A traveller
Posted Sep. 13, 2022 on Expedia
This is not a 5 star hotel. I have traveled to 36 countries and I know what it means to stay in a 5 star hotel. Property is old. Power outlets (including USB) not working and hotel staff definitely aware of this. Beds are old, carpets are badly stained, location definitely not convenient. I would stay elsewhere next time.
