Note fondée sur 176 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,1 Service et personnel
4,0 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 29 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
31 août 2024 par Erman Kasdemir, Gestion de l’hôtel
Dear Kerim,Thank you for bringing to our attention your experiences during your trip at Mercure Istanbul Bakirkoy. First of all, we would like to apologize for not being able to reflect our international service quality during your stay.As a result of my conversation with the team members regarding the negative experience you had, I would like to inform you that the necessary measures have been taken to prevent the same situation from occurring again in the future.We would like to thank you once again for the time you took to express your thoughts, and we would like to point out that your feedback is extremely valuable for the development of our work to continuously improve the quality of our services.We will be happy to host you again at our Hotel on your next trip.Erman KasdemirFront Office Manager
par un voyageur
Publié le 16 mai 2024 sur Expedia
s/o
Commentaires de Gestion de l’hôtel
20 mai 2024 par CONCIERGE, Gestion de l’hôtel
Dear {guest_first_name} {guest_last_name}, We very much appreciate your comments regarding your stay at the {hotel}. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
par un voyageur
Publié le 9 avr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
30 avr. 2024 par CONCIERGE, Gestion de l’hôtel
Dear {guest_first_name} {guest_last_name},Thank you for taking the time to tell us about your experience at the {hotel}. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At {brand}, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,
par un voyageur
Publié le 22 oct. 2023 sur Hotels
par un voyageur
Publié le 9 janv. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
13 janv. 2023 par Begum Yılmaz, Gestion de l’hôtel
Değerli Misafirimiz,Mercure Istanbul Bakirkoy ‘da gerçekleşen konaklamanız ile ilgili görüşlerinizi paylaştığınız için teşekkür ederiz. Siz misafirlerimizin olumlu görüşlerinizi bilmek, bizler için her zaman büyük önem taşımaktadır.Hizmetlerimiz ile ilgili güzel yorumlarınızı, ekibimiz ile paylaşacağımızı belirtmek isteriz. Misafir memnuniyetini en üst seviyeye taşımayı hedeflediğimiz hizmetlerimiz ile ilgili, siz misafirlerimizin olumlu görüşlerini bilmek, bizleri, yeni girişimler için her zaman cesaretlendirmektedir.Hizmetlerimiz ile ilgili görüşlerinizi bizlerle paylaştığınız için bir kez daha teşekkür eder, bir başka seyahatinizde size tekrar hizmet vermekten mutluluk duyacağımızı belirtmek isteriz.Saygılarımızla,
par un voyageur
Publié le 26 oct. 2022 sur Expedia
Commentaires de Gestion de l’hôtel
21 juill. 2023 par Concierge , Gestion de l’hôtel
Dear Guest,We very much appreciate your comments regarding your stay at the Mercure Istanbul Bakirkoy. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Korhan ÖZKÖSE Front Office Manager
par un voyageur
Tout Excellent
Publié le 21 mai 2022 sur HotelsCommentaires de Gestion de l’hôtel
13 juill. 2022 par Fatih Furkan Demir, Gestion de l’hôtel
Dear Mohamed,
We very much appreciate your comments regarding your stay at the Mercure Istanbul Bakirkoy Hotel.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Fatih Furkan Demir
Assistant Front Office Manager
par un voyageur
Publié le 14 mai 2022 sur Hotels
Commentaires de Gestion de l’hôtel
13 juill. 2022 par Fatih Furkan Demir, Gestion de l’hôtel
Dear Mohamed,
We very much appreciate your comments regarding your stay at the Mercure Istanbul Bakirkoy Hotel.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Fatih Furkan Demir
Assistant Front Office Manager
par un voyageur
Satisfait
Publié le 24 mars 2022 sur HotelsCommentaires de Gestion de l’hôtel
31 mars 2022 par Fatih Furkan Demir, Gestion de l’hôtel
Dear Abdelkader Kamel,
Thank you for taking the time to tell us about your experience at the Mercure Istanbul Bakirkoy Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
Fatih Furkan Demir
Assistant Front Office Manager
par un voyageur
Établissement déconseillé fortement attention ⚠
Publié le 21 nov. 2021 sur HotelsNous sommes vraiment très déçu de cette hôtel nous avons très mal accueilli le personnel à la réception très impolis malgré notre réservation via l'application Hotels.com on nous a refusé à la réception de l'hôtel le réceptionniste nous disais qu'il ne voyais aucune réservation dans son système malgré que nous lui avons montré à plusieurs reprises le mail de confirmation avec le numéro bien entendu mais malheureusement le réceptionniste ne voulais rien comprendre il nous a dis soite vous payer directement soite je ne sais rien faire pour vous donc nous avons dû payer plus chère malheureusement nous somme arriver à l'hôtel la nuit après un long voyage en voiture malgré ça on nous a fait attendre très longtemps à l'entrée de l'hôtel honnêtement je ne comprends pas est-ce vraiment un Mercure Hôtel ?? je tiens aussi à vous dire que je voyage beaucoup à travers le monde je n'ai jamais vue un hôtel MERCURE aussi dégueulasse dans ma vie je déconseille vraiment cette établissements et en plus l'emplacement de l'hôtel est très mal foutue beaucoup de bruit aucune place de stationnement
Commentaires de Gestion de l’hôtel
29 nov. 2021 par Fatih Furkan Demir, Gestion de l’hôtel
Sayın Yasin Mermertaş,
Mercure İstanbul Bakırköy Otel ‘de gerçekleştirdiğiniz seyahat süresince yaşadıklarınızı dikkatimize sunduğunuz için teşekkür ederiz. Öncelikle, kalışınız süresince uluslararası hizmet kalitemizi yansıtamamış olmamızdan dolayı sizden özür dileriz.
Yaşamış olduğunuz olumsuz deneyim ile ilgili ekip üyeleri ile gerçekleştirdiğim görüşme sonucu, aynı durumun ilerleyen tarihlerde, tekrar meydana gelmesini engellemek amacı ile gerekli önlemlerin alındığını bildirmek isterim.
Düşüncelerinizi bildirmek üzere ayırdığınız zamana bir kez daha teşekkür eder, geri bildirimlerinizin, hizmetlerimizin kalitesini sürekli olarak arttırmak için yürüttüğümüz çalışmalarımızın gelişmesi açısından son derece değerli olduğunu belirtmek isteriz.
Bir başka seyahatinizde, sizi tekrar Otelimizde ağırlamaktan mutluluk duyacağız.
Saygılarımızla,
Fatih Furkan Demir
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