Note fondée sur 333 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,5 Service et personnel
4,6 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 23 sept. 2021 sur Hotels
Commentaires de Gestion de l’hôtel
28 sept. 2021 par Hande Bahadir Dolek - General Manager, Gestion de l’hôtel
Thank you for sharing your most memorable experiences with us during your recent stay at Sheraton Grand Istanbul Atasehir.
Please note that your feedback has been shared with the hotel team. We are always striving the meet and exceed your expectations as our guests.
We are hoping to welcome you back for your future travels to Istanbul.
Sincerely,
par un voyageur
Publié le 27 août 2021 sur Hotels
Commentaires de Gestion de l’hôtel
14 sept. 2021 par Hande Bahadir Dolek - General Manager, Gestion de l’hôtel
Dear Guest,
On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Sheraton Grand Istanbul Atasehir.
We saw some improvement opportunities on your feedback and wish to hear more about the details. We hope to welcome you again to provide 10 out of 10 stay on your next visit.
We also recognize these are unusual times and we thank you for choosing to stay with us.
par un voyageur
Publié le 21 août 2021 sur Hotels
Commentaires de Gestion de l’hôtel
14 sept. 2021 par Hande Bahadir Dolek - General Manager, Gestion de l’hôtel
Değerli Misafirimiz,
Öncelikle Sheraton Grand Istanbul Atasehir' i tercih ettiğiniz için teşekkür ederiz.
Konaklamanız süresince sunduğumuz hizmetlerimizin, siz değerli misafirimizin beklentilerini karşıladığını ancak beklentilerinizin ötesinde kusursuz hizmet noktasına çıkmadığını görmekteyiz. Bu bağlamda, bir sonraki konaklamanızın çok daha iyi bir hizmet anlayışı çerçevesinde oluşmasını sağlamak temel ilkelerimiz arasındadır. Konaklamanızın daha keyifli ve huzurlu bir hale getirmek için öneri ve geri bildirimlerinizi paylaşmanızı rica eder, sizi en kısa zamanda yeniden görmek arzusu ile esenlikler dilerim.
par un voyageur
Super vue et super bar à hookah
Publié le 1 sept. 2019 sur HotelsSuper vue et super bar à hookah
Commentaires de Gestion de l’hôtel
3 sept. 2019 par Sihem Gunduz - PR Manager, Gestion de l’hôtel
Thank you Nicolas for your valuable feedback. We are very happy to hear of your enjoyment of your hookah experience. Thank you for having stayed with us and we hope to welcome you back soon.
par un voyageur
Publié le 13 août 2019 sur Expedia
Commentaires de Gestion de l’hôtel
3 sept. 2019 par Sihem Gunduz - PR Manager, Gestion de l’hôtel
Dear Guest,
Thank you for your positive ratings and feedback. We are pleased you found everything to your liking. We look forward to welcoming you back in the future.
Best regards,
par un voyageur
Wonderful
Publié le 11 juill. 2019 sur HotelsWonderful
Commentaires de Gestion de l’hôtel
12 juill. 2019 par Sihem Gündüz, PR Manager, Gestion de l’hôtel
Dear Nicolas,
Thank you for your review. I am delighted to read that you had such a WONDERFUL stay!
We look forward to welcoming you back again soon.
Best Regards,
par un voyageur
Hôtel haut de gamme idéalement situé
Publié le 11 juill. 2019 sur HotelsLes + :
Très bel hôtel
Chambre grande, propre, équipements et finitions haut de gamme, vue magnifique sur la partie Asiatique d'Instanbul
Amabilité du personnel
Equipement SPA + Fitness
Les - :
A priori pas grand chose aux environs le soir car quartier plutôt business
Hooka bar : Service catastrophique et pas très bon (même si le chef du personnel a essayé de rattraper le coup de manière plutôt sympathique)
Commentaires de Gestion de l’hôtel
12 juill. 2019 par Sihem Gündüz, PR Manager, Gestion de l’hôtel
Dear Guest,
Thank you for the kind compliments. We are thrilled to hear that you enjoyed your stay with us and loved the room, facilities and the fitness centre.
There is no excuse for the poor service that you encountered at Hooka Lounge but rest assured we have taken the necessary steps to ensure such lapses do not occur again in the future.
Whilst this is little benefit to yourself, I do hope that you return again in the future to witness that this is not a regular standard of service at the hotel.
Warm regards,
par un voyageur
Euroleague Playoffs
Publié le 20 avr. 2019 sur HotelsHôtel placé à côté du Fenerbahce Arena. Très pratique avec un service d’une qualité remarquable.
Commentaires de Gestion de l’hôtel
22 avr. 2019 par Sihem Gündüz, PR Manager, Gestion de l’hôtel
Dear Ingrid,
Thank you for staying with us and for sharing such a wonderful feedback. We are delighted to hear that you had a great stay with us and that our services, facilities and location lived up to your expectations.
We look forward to welcoming you back soon.
Warm regards,
par un voyageur
Publié le 15 sept. 2024 sur Expedia
ROOM HAD TO BE CLEANED
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Sevin Oz, Gestion de l’hôtel
Dear Serkan ,Thank you very much for your perfect rating of 5/5. We truly appreciate your positive feedback. However, we regret to learn that the cleanliness of the room did not meet your expectations upon arrival. Please accept our sincerest apologies for any inconvenience this may have caused.Rest assured that your comments have been shared with our housekeeping team, and we will take the necessary steps to ensure this does not happen again. We value your patronage and look forward to the opportunity of welcoming you back for an even more flawless stay in the future.Best regards,Sevin OZAsst. Front Office Manager
par un voyageur
Publié le 8 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 sept. 2024 par Reservation Supervisor Ethem Işık, Gestion de l’hôtel
Dear Emre, Thank you for taking your precious time to complete a survey regarding your recent stay at Sheraton Grand Istanbul Atasehir. We are delighted to know that you had an excellent stay and look forward to welcoming you back soon. Sincerely, Ethem Işık Reservation Supervisor
