Note fondée sur 654 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,2 Service et personnel
3,9 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 18 août 2024 sur Expedia
Les chambres ne sont pas propres,
Le ménage est bâclé.
Pendant plusieurs jours, le personnel ne passait pas l’aspirateur, nous avons dû demander à la personne peu aimable de revenir faire le ménage.
Le pire est la piscine: les transats sont cassés, les matelas degeulasses totalement tachés sans protection, les sols sont très sales,… il y’a de la vase dans toutes les évacuations autour de la piscine.
Enfin, cet établissement n’est pas adapté aux personnes à mobilité réduite … nous devions impérativement prendre les escaliers pour rejoindre l’ascenseur… un ascenseur sombre étroit …
Commentaires de Gestion de l’hôtel
18 août 2024 par Sura Hotels Management, Gestion de l’hôtel
Dear MohamedThank you for taking the time to share your thoughts on your recent stay at Sura Hotel. As a Hotels, we are constantly reviewing our standards and striving to be better in order to provide our guests with luxury and quality service at all times.Thank you for your feedback on cleanliness. We attach great importance to cleanliness and hygiene in our hotel, which is located in the heart of a city with a cultural history of 8500 years, which has hosted three great civilizations and many different cultures. Deep cleaning is carried out regularly in our hotel. We take care to ensure that the cleaning standards of our hotel are of the highest quality and we strive to ensure the comfort of our guests by making continuous improvements.I have informed the manager of Spa to make improvements.We look forward to welcoming you again and to offer you the comfort and hospitality of Sura Hotels. We look forward to welcoming you again and giving you another opportunity to fully experience the comfort, hospitality and quality of Sura Hotels. Rest assured that we will do our best to help you explore the historical texture of Istanbul and the luxurious services offered by our hotel in a more comfortable way.Sincerely yours,Sura Hotels.
par un voyageur
Publié le 14 août 2024 sur Expedia
Avis très favorable de façon globale
Commentaires de Gestion de l’hôtel
18 août 2024 par Sura Hotels Management, Gestion de l’hôtel
Dear AhmidThank you for taking the time to share your thoughts on your recent stay at Sura Hotel. As a Hotels, we are constantly reviewing our standards and striving to be better in order to provide our guests with luxury and quality service at all times.We are so delighted to read your comment on the location of our Hotel; surrounded by Blue Mosque, Hagia Sophia, Top kapı Palace , and Grand Baazar. Istanbul's rich history spanning 8500 years is indeed reflected in its remarkable landmarks and it is a privilege for Sura Hotels to be located in the heart of a city of such historical significance.It is invaluable to us as it helps us in our continuous improvement efforts to provide the best possible experience for our guests. Our aim is to blend the charm and history of Istanbul with modern comfort and convenience, ensuring that every stay is as enjoyable and memorable as possible. Sincerely YoursSura Hotels Management
par un voyageur
Personnel au top
Publié le 17 juin 2024 sur HotelsTrès bon hôtel, personnel extrêmement gentil, piscine et situation top!
Seul bémol, les chambres en sous sol, pas de prise électrique ni lampes de chevet à côté du lit!
Mais niveau qualité de service et de personnel c’est un sans faute!
Commentaires de Gestion de l’hôtel
18 juin 2024 par Sura Hotels Management, Gestion de l’hôtel
Dear AngeliqueThank you for taking the time to share your thoughts on your recent stay at Sura Hotels. Thank you very much for your review. We are happy that you had an enjoyable experience during your stay at our hotel. We are delighted to hear that you appreciated our prime location, just a stone's throw away from the awe-inspiring Hagia Sophia and Blue Mosque and a comfortable walking distance from the historic Grand Bazaar. Thank you for your comment on the lamp and the basement rooms. Just, I feel I shall emphasize that on our website, we have informed everybody about the classic rooms which are in the basement. If any inconvenience has been caused by us, we apologize.We look forward to welcoming you and your loved ones on your next trip to Istanbul. As always, it will be our privilege to serve you as you continue to discover the unique beauties of this historic city.Our sincerest regards,Sura Hotels.
par un voyageur
Publié le 5 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
11 juin 2024 par Sura Hotels Management, Gestion de l’hôtel
Dear HamdiThank you for your feedback about your stay at our hotel. Sura Hotels. As a hotel, we are constantly reviewing our standards and striving to be better in order to provide our guests with a luxurious and quality service at all times by the help of our professional staff. We are proud to host our guests in an open-air museum in the historical peninsula, the heart of Istanbul, which has been home to three great civilizations and dates back to 8500 years ago according to the latest excavations.We look forward to welcoming you and your loved ones back on your next trip to Istanbul. As always, it will be our privilege to serve you as you continue to discover the unique beauties of this historic city.Our sincerest regards,Sura Hotels
par un voyageur
Publié le 15 mai 2024 sur Expedia
Jai adoré mon séjour à Sura Hagia hotel.
1/ tout le monde a été très gentil avec moi.
2/ le service était parfait
3/ possibilité de faire des tours avec le service de conciergerie et aussi une carte sim pour le téléphone.
3/ la terrasse et le jardin très beau pour prendre un thé ou un café turc. Je conseille
4 / le Hammam, waouw, un moment génial pour se reposer après une longue journée de visite.
5/ encore une fois, des gens très gentils qui vous donnent des conseils aussi pour sortir ou vous déplacer
J'espère revenir bientôt
Merci beaucoup.
Commentaires de Gestion de l’hôtel
25 mai 2024 par Sura Hotels Management, Gestion de l’hôtel
Dear NadiaThank you for taking the time to share your thoughts on your recent stay at Sura Hotels. We are happy that you had an enjoyable experience during your stay at our hotel. At Sura Hotel, we always strive to provide the best for our guests.It is our priority that all our guests have a wonderful stay. Sura Hotels, the favorite accommodation venue of the Sultanahmet district, which is almost an open-air museum that has hosted three great civilizations and many different cultures on the historical peninsula in the heart of Istanbul, makes a difference with its different service concept and architecture that respects history, culture and heritage, while all our spaces are designed by master architects for the comfort of our guests.We look forward to welcoming you and your loved ones on your next trip to Istanbul. As always, it will be our privilege to serve you as you continue to discover the unique beauties of this historic city.Our sincerest regards,Sura Hotels.
par un voyageur
Publié le 12 mai 2024 sur Expedia
Preofessional and attentive staff.
Clean Hotel.
impeccable service
recommended
Commentaires de Gestion de l’hôtel
15 mai 2024 par Sura Hotels Management, Gestion de l’hôtel
Dear Abdil-kadirThank you for taking the time to share your thoughts on your recent stay at Sura Hotels. We are happy that you had an enjoyable experience during your stay at our hotel. At Sura Hotel, we always strive to provide the best for our guests.It is our priority that all our guests have a wonderful stay. Sura Hotels, the favorite accommodation venue of the Sultanahmet district, which is almost an open-air museum that has hosted three great civilizations and many different cultures on the historical peninsula in the heart of Istanbul, makes a difference with its different service concept and architecture that respects history, culture and heritage, while all our spaces are designed by master architects for the comfort of our guests.We look forward to welcoming you and your loved ones on your next trip to Istanbul. As always, it will be our privilege to serve you as you continue to discover the unique beauties of this historic city.Our sincerest regards,Sura Hotels.
par un voyageur
Publié le 12 mai 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 mai 2024 par Sura Hotels Management, Gestion de l’hôtel
Dear ChaiimaThank you for your feedback about your stay at our hotel. Sura Hotels. As a hotel, we are constantly reviewing our standards and striving to be better in order to provide our guests with a luxurious and quality service at all times by the help of our professional staff. We are proud to host our guests in an open-air museum in the historical peninsula, the heart of Istanbul, which has been home to three great civilizations and dates back to 8500 years ago according to the latest excavations.We look forward to welcoming you and your loved ones back on your next trip to Istanbul. As always, it will be our privilege to serve you as you continue to discover the unique beauties of this historic city.Our sincerest regards,Sura Hotels.
par un voyageur
Publié le 7 mai 2024 sur Expedia
Tres bel emplacement, proche de toutes les activites et des transports
Personnel tres professionnel et tres accueillant
Commentaires de Gestion de l’hôtel
8 mai 2024 par Sura Hotels Management, Gestion de l’hôtel
Dear CatherineThank you for taking the time to share your thoughts on your recent stay at Sura Hotels. Thank you very much for your review. We are happy that you had an enjoyable experience during your stay at our hotel. We are delighted to hear that you appreciated our prime location, just a stone's throw away from the awe-inspiring Hagia Sophia and Blue Mosque and a comfortable walking distance from the historic Grand Bazaar. Istanbul's rich history spanning 8500 years is indeed reflected in its remarkable landmarks and it is a privilege for Sura Hotels to be located in the heart of a city of such historical significance.Also, thank you for emphasizing the friendliness of our staff. You have made them stay motivated.It is invaluable to us as it helps us in our continuous improvement efforts to provide the best possible experience for our guests. Our aim is to blend the charm and history of Istanbul with modern comfort and convenience, ensuring that every stay is as enjoyable and memorable as possible. Sincerely YoursSura Hotels Management
par un voyageur
Avis sura hôtel
Publié le 9 avr. 2024 sur HotelsEmplacement touristique et agréable. En revanche pilier au milieu de la chambre et vue sur un batiment désaffecté.
Personnel bruyant dans les couloirs le matin cest pas top
Le service spa est relativement cher.
Sinon personnel serviable
Commentaires de Gestion de l’hôtel
10 avr. 2024 par Sura Hotels Management, Gestion de l’hôtel
Dear Guest. We are delighted to hear that you appreciated our prime location, just a stone's throw away from the awe-inspiring Hagia Sophia and Blue Mosque and a comfortable walking distance from the historic Grand Bazaar. Our hotel is in the ancient area and there are limits, based on the government s laws, for renovation. But we have other types of rooms which are much bigger with the excellent view. We hope you give us another chance to host you in our bigger rooms. Your view about the staff and making noise will be considered. The manager will be informed.We apologize to you for any inconvenience caused by us.We look forward to welcoming you and your loved ones back on your next trip to Istanbul. As always, it will be our privilege to serve you as you continue to discover the unique beauties of this historic city.Our sincerest regards,Sura Hotels.
par un voyageur
Publié le 3 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 mars 2024 par Sura Hotels Management, Gestion de l’hôtel
Dear IsraThank you for your feedback about your stay at our hotel. Sura Hotels. As a hotel, we are constantly reviewing our standards and striving to be better in order to provide our guests with a luxurious and quality service at all times by the help of our professional staff. We are proud to host our guests in an open-air museum in the historical peninsula, the heart of Istanbul, which has been home to three great civilizations and dates back to 8500 years ago according to the latest excavations.We look forward to welcoming you and your loved ones back on your next trip to Istanbul. As always, it will be our privilege to serve you as you continue to discover the unique beauties of this historic city.Our sincerest regards,Sura Hotels.
