Note fondée sur 218 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
3,4 Service et personnel
3,5 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 11 mai 2024 sur Hotels
Très bon hôtel personnel super très bien placé le repas était excellent et varié
par un voyageur
Message pour que vous puissiez progresser !!!!
Publié le 20 mars 2024 sur HotelsBonjour , je suis déçu par le changement de la qualité du service .
J’ai rencontré ma femme il y a trois ans Dans cette hôtel . L’accueil le service était parfait .
Le champagne dans la chambre , la deco romantique ….
Hier nous avons dormi dans une chambre j’avais demandé une deco romantique ainsi que le champagne , il mon oublié et personne c’est excusé , nous avons demandé de changer de chambre car le jacuzzi ne fonctionnait pas impossible de changer . La qualité du petit déjeuné n’est plus a la hauteur .
C’est dommage car l’image de l’hôtel que j’avais quand je venais n’est plus à la hauteur de mes attentes 😢
Malheureusement je ne viendrais plus la prochaine fois , j’irai à la concurrence afin d’assurer une meilleure prestation pour ma femme .
Vous avez du travail pour garder votre clientèle
Commentaires de Gestion de l’hôtel
30 mars 2024 par ilham guest relations, Gestion de l’hôtel
Dear Guest , Thank you for taking the time to share your positive experience with us! Our team takes pride in providing excellent service, and it is always encouraging to receive such kind feedback. We look forward to the pleasure of welcoming you back to our hotel in the future. If there's anything else we can do to enhance your experience, please don't hesitate to let us know. Thank you for choosing us for your stay. Warm regards, Wyndham Istanbul Old City Hotel
par un voyageur
Check well you room they will give the first day
Publié le 5 mars 2024 sur HotelsI ordered a familly suite. But the first night i received a room with one bed and one chair that turn into bed and they added me a extra bed. i did notice that it was my room after i was installed i asked directly to change room.
Unfortunatly no room available during 2 days, so for my week were i paid for a familly suite we slept 2 days in this room without any windows under the ground level and above or near a club. So no sleep before 2.30 in the morning on a bed that are not suite. Hopefully after two days we received our room and it's was very good good view on mosques really nice. Just that check that the room that you order will match, because a lot of people experienced the same thing. To not open the suitcase because they want to change room.
Commentaires de Gestion de l’hôtel
30 mars 2024 par ilham guest relations, Gestion de l’hôtel
Dear Guest , Thank you for taking the time to share your positive experience with us! Our team takes pride in providing excellent service, and it is always encouraging to receive such kind feedback. We look forward to the pleasure of welcoming you back to our hotel in the future. If there's anything else we can do to enhance your experience, please don't hesitate to let us know. Thank you for choosing us for your stay. Warm regards, Wyndham Istanbul Old City Hotel
par un voyageur
AIR CONDITIONNE REPARATION 3 JOUR+FUITE D EAU 3J
Publié le 12 janv. 2024 sur Hotelspar un voyageur
Publié le 18 déc. 2023 sur Hotels
par un voyageur
Publié le 10 déc. 2023 sur Expedia
Horrible hotel voleur menteur escro il ne mon pas donner la chambre que jai reserver avec expedia il mon voler la nuit du 8 au 9 decembre dailleur je ne reserverai plus avec expedia et trop compliquer a joinde expefia j attend toujour mon renboursement de 50e
par un voyageur
Publié le 7 juin 2023 sur Expedia
bien
Commentaires de Gestion de l’hôtel
8 juin 2023 par CHAIMA, Gestion de l’hôtel
Dear Achour, Thank you for your positive feedback! We're delighted to hear that you had a pleasant experience during your stay. Our staff takes pride in providing excellent service, and we're glad to know they made a positive impression. It's great that you enjoyed our diverse and delicious breakfast options as well. Our central location is indeed a highlight, allowing guests to easily explore the surrounding area. We appreciate your kind words and hope to welcome you back in the future. Thank you again for choosing to stay with us and for providing your feedback. We look forward to the opportunity to welcome you back and provide you with a better breakfast experience in the future. Warm regards, THE PEAK HOTEL & SPA.
par un voyageur
Publié le 30 avr. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
26 mai 2023 par Thank you , Gestion de l’hôtel
Dear Guest, Thank you for sharing your review about your stay at our hotel. We regret to learn that your experience fell short of your expectations. We apologize for any inconvenience you might have encountered during your stay. Customer satisfaction is very important to us, and we are sorry for not being able to give you the service you expected. We understand that your experience did not reflect the level of quality and service that we strive to provide.Once again, we apologize for any dissatisfaction caused during your stay. We value your feedback and hope to have the opportunity to regain your trust and provide you with a more positive experience in the future. Kind regard, THE PEAK HOTEL & SPA
par un voyageur
Publié le 23 avr. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
26 mai 2023 par Thank you , Gestion de l’hôtel
Dear Guest,Thank you for your feedback, we are delighted to know that your experience was overall satisfactory. We hope that our service met your expectations and that our staff was able to help. Thank you for trusting us during your stay in Istanbul, and we will be honored to welcome you again if your way should ever bring you back to the area.Best Regards,THE PEAK HOTEL & SPA
par un voyageur
Publié le 3 avr. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
22 avr. 2023 par CHAIMA, Gestion de l’hôtel
Your review made our day, Dear Quentin, We’ve passed your comments on to our team so they can enjoy the good vibes too. Comments like yours make our work worth while. and we’re so happy to hear that you had a great experience! Thanks for choosing us to spend your Holiday ,The staff are passionate about providing all of our customers with outstanding experiences and they’ll be delighted to know they hit the mark with you. We hope that in the future we’ll be able to provide a similarly excellent experience. Please let us know if there are any areas we can improve upon in future, we value our customer’s feedback for helping us to keep improving our services. Dear Guest ,Please if you come back to our area ,Do not hesitite to contact, We can’t wait to help you again! Best Regards THE PEAK HOTEL & SPA
