Note fondée sur 942 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,4 Service et personnel
4,5 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par Laurent
Hotel près aéroport
Publié le 4 avr. 2017 sur HotelsHotel pratique près de l'aéroport mais avec rien autour
par un voyageur
Publié le 20 août 2024 sur Expedia
Stay one night during my kid’s move in to Cornell. The property location is convenient to the school and Target. The room is spacious and the sofa bed can accommodate one more person if needed. There is still room to improve about the cleanness of the room especially the bathroom. We saw hairs on floor and the sink of the tub was clogged. It is understandable for hotel to overcharge during move in season.
Commentaires de Gestion de l’hôtel
27 août 2024 par Sean Butler, Gestion de l’hôtel
Thank you for choosing our hotel during such an important time! We're glad to hear that our location was convenient and that the room met your space needs. However, we sincerely apologize for the cleanliness issues you encountered, especially in the bathroom. This is not the standard we aim for, and we will address these concerns with our housekeeping team immediately. We appreciate your understanding about the pricing during the busy move-in season and hope we can offer a better experience on your next visit. Safe travels, and best of luck with your child’s time at Cornell!
par un voyageur
Long stay and with a pet - was no problem at all!
Publié le 20 août 2024 sur HotelsMy cat and I had to live in this hotel for two weeks - and I have to say: it wasn't bad at all. The staff are SO amazing! Mary does a great job cooking at the cafe in the lobby - which is a real pleasure to have for meals any time of day. While there is only one washer and dryer - at least they have any. Parking is easy and they keep the place very clean. I wish I had a microwave since I was there so long - but some rooms might...Would stay again and would recommend
Commentaires de Gestion de l’hôtel
20 août 2024 par Sean Butler, Gestion de l’hôtel
Thank you so much for sharing your experience! I'm glad to hear that you and your cat had a comfortable stay. It's wonderful to know that the staff made such a positive impact, and I'll be sure to pass along your kind words to Mary at the café. Your feedback about the washer and dryer, as well as the cleanliness and parking, is much appreciated.We'd be thrilled to welcome you back anytime, and thanks again for recommending us!
par un voyageur
Publié le 17 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
19 août 2024 par Sean Butler, Gestion de l’hôtel
I also want to thank you for your feedback and criticisms. We've taken your thoughts to heart and we're planning on making some internal changes based on your recommendations.I appreciate your kind words and professional demeanor and look forward to seeing more of you in the future.
par un voyageur de Lake Jackson
Publié le 17 août 2024 sur Expedia
Our room was nice. The beds were comfortable. Our only complaint was the bistro. It was hot and humid and the food was not too good.
Commentaires de Gestion de l’hôtel
19 août 2024 par Sean Butler, Gestion de l’hôtel
Thank you for your feedback! We're glad to hear that you enjoyed your room and found the beds comfortable. We apologize for your experience at the bistro and appreciate you bringing this to our attention. We'll make sure to address the temperature and food quality issues to improve our service. We hope to welcome you back for an even better stay next time!
par un voyageur
Publié le 17 août 2024 sur Expedia
It was hard to get a hold of the hotel before I even arrived. Then the air conditioning in my room was broke so I had to move rooms. The new room was fine. Appreciated the shuttle
Commentaires de Gestion de l’hôtel
19 août 2024 par Sean Butler, Gestion de l’hôtel
Thank you for sharing your experience with us. We apologize for the difficulty you had in reaching the hotel and the inconvenience of the broken air conditioning. We're glad to hear that the new room met your expectations and that you found the shuttle service helpful. Your feedback is important, and we'll work on improving our communication and maintenance to ensure a smoother experience for our guests. We hope to have the chance to welcome you back in the future!
par un voyageur
Price of hotel & unfriendly staff disappointing
Publié le 16 août 2024 sur HotelsOur stay was good but not great…most staff were quite unfriendly and did not greet you or try to help us when we came into the hotel or left each day. The hotel was an older hotel and the rooms were fairly dated…the bathrooms were very small and need an upgrade for sure. The room was very large which was nice and the cleaning staff did a better job of keeping the rooms clean, sadly the common areas like the hallways and main areas were dated and need to be repaired. The cost of the room was more expensive than expected just as in the entire area for what you get. No hot tub just a small Pool to use. Disappointed that the staff and hotel were not in better repair for the high prices charged.
Commentaires de Gestion de l’hôtel
19 août 2024 par Sean Butler, Gestion de l’hôtel
Thank you for taking the time to share your detailed feedback. We're sorry to hear that your stay fell short of your expectations, particularly regarding the friendliness of our staff, the condition of the hotel, and the value for the price. Your comments about the need for upgrades, especially in the bathrooms and common areas, are duly noted. We also regret that the amenities like the hot tub didn't meet your expectations. On a positive note, we're glad you found the room size to your liking and appreciated the efforts of our cleaning staff. We take all feedback seriously and will use it to make improvements. We hope you’ll give us another chance to provide a better experience in the future.
par un voyageur
Publié le 15 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 août 2024 par Sean Butler, Gestion de l’hôtel
Your positive feedback brightened our day! Thank you for choosing to stay with us. We cherish guests like you and are excited about your next visit.Sincerely,
par un voyageur
Under staffed
Publié le 9 août 2024 sur HotelsSadly understaffed, so the "restaurant and bar" was essentially not available. The one person on staff did their best, but ended up overcharging me $15 for one glass of Prosecco.
Commentaires de Gestion de l’hôtel
12 août 2024 par Sean Butler, Gestion de l’hôtel
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you experienced with the restaurant and bar service. We understand how frustrating it must have been, especially with the overcharge. Please know that this is not the standard of service we strive to provide. We would like to make it right— Thank you for your understanding and for giving us the opportunity to improve.
par un voyageur
Fix the key cards please
Publié le 9 août 2024 sur HotelsWe requested adjoining rooms and were told it was all set. Upon check-in we were given rooms across the hall and over one. Also the room key cards didn’t work well at all. More often than not they had to be attempted at least 2-3 times before allowing us access to our rooms. When I reported it I was told that sometimes they don’t work
when they’re too close to electronics (cell phones, etc.) but that wasn’t the case with ours. They gave us trouble from the start.
Commentaires de Gestion de l’hôtel
12 août 2024 par Sean Butler, Gestion de l’hôtel
Thank you for sharing your experience with us. We sincerely apologize for the issues you encountered with your room assignment and key cards. We understand how disappointing it must have been to not receive the adjoining rooms you were promised, and the frustration with the key cards not working properly only added to the inconvenience.Regarding the key card issue, we apologize for the trouble and any inconvenience caused. We will have our maintenance team look into this to ensure it doesn’t happen again. Your feedback is incredibly valuable, and we are committed to making improvements based on your experience. Please feel free to reach out directly if there’s anything further we can do to make this right. Thank you for bringing this to our attention.
