Note fondée sur 7 évaluations de clients

Écoutez ce qu’en pensent nos voyageurs
4,7 sur 5
100 % des clients le recommandent
4,9 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
5 sur 5
par un voyageur

wow, what a beautiful place!!

Publié le 14 nov. 2024 sur HomeAway
This penthouse is incredible!!The location was perfect. The views from all balconies is stunning! The perfect place to celebrate our son turning 30 .Our family had the best time .We also want to thank Maria Guadelope for all her help. She worked all throughout the day cleaning and assisting us.She was the BEST!!! We would definitely stay here again!!
Commentaires de Gestion de l’hôtel
14 nov. 2024 par VrboOwner, Gestion de l’hôtel
Thank you so much for the fantastic review! 🎉 We’re thrilled to hear that our penthouse was the perfect setting for celebrating your son’s milestone—what a special occasion! The views truly are stunning, and we're glad they added to your celebration. Maria Guadalupe will be so happy to hear your kind words about her service; she’s truly a gem, and we're lucky to have her. We’d love to welcome your family back anytime!
5 sur 5
par un voyageur

Ixtapa Penthouse.

Publié le 27 mars 2024 sur HomeAway
The penthouse is amazing. Has a lot to do just inside the penthouse alone. The pool was great to have your own space to hangout at. The condominium pool is very nice and relaxing. You are close to town and good restaurants. The views are amazing. In the morning you can even see a whale. We also had a wonderful lady that took care of the cleaning for the week.
Commentaires de Gestion de l’hôtel
29 mars 2024 par VrboOwner, Gestion de l’hôtel
Thank you for staying with us! 🙌🏻
5 sur 5
par un voyageur

Breathtaking Stay

Publié le 26 févr. 2024 sur HomeAway
Everything was perfect, the view, the rooms, the beds, the maid did an outstanding job. Already booked for next year! 10/10
Commentaires de Gestion de l’hôtel
29 mars 2024 par VrboOwner, Gestion de l’hôtel
Thank you for staying with us and for your comments 😊
5 sur 5
par un voyageur

Enjoyable stay

Publié le 16 févr. 2024 sur HomeAway
The other reviews mention lack of maintenance and yes there some items that need attention; however, the administration was already aware and made the accommodations comfortable. We got 2 keys for the upstairs door. The deck was on the schedule to be repaired and the theater was not listed as an amenity and they might have difficulty getting the parts for it. But I didn’t come to Mexico to watch a movie. ;) Lupita gets a 10 star rating! She took care of the condo everyday, booked massages and pedicures, changed my laundry when I forgot :0 and more. She made the trip wonderful. I never noticed if the dishwasher worked or not as she wouldn’t let me do the dishes. lol. We’ve been coming to BVG marina for 10 years and enjoyed our stay in this room a lot. It accommodated our large group perfectly. If there’s no chairs at the pool you have your own deck and pool upstairs. Good luck on filling the wine fridge(s) though. The lights are finicky but fun to figure out and if the pool light doesn’t come on go to the laundry and plug in the white cord on the back wall. The administration was very prompt with all our questions concerns and requests. I would recommend this condo for large groups. It is priced well and very comfortable to stay in. And the beds are awesome! That is very important on vaycay!!! Thank you to the condo owners, mgmt and of course Lupita!!
Commentaires de Gestion de l’hôtel
26 mars 2024 par VrboOwner, Gestion de l’hôtel
Thank you for staying with us and for your comments 😊
5 sur 5
par un voyageur

Oceanfront Penthouse

Publié le 16 janv. 2024 sur HomeAway
What a beautiful property! My family of eight stayed comfortably here: the huge space let us spread out and have our own space as well as spaces to all be together but the view was the star of the show! Our grandkids loved the pool on the deck and the large dining room table for doing projects. We took advantage of the spa room and had massages and a facial. Our housekeeper Lupita was awesome, so helpful and kind and worked hard to keep the apartment clean and tidy. She set up the massage therapist for us and purchased a few toiletries for us. She gets a five star rating! We had a few issues but nothing to damper our fun and enjoyment of this apartment. The projector in the theatre didn’t work and we were told that it couldn’t be fixed (our grandkids were a little disappointed); even though the pictures showed a coffee maker, it and another drip coffee maker were both broken; and the dishwasher was broken but Lupita our housekeeper did a great job of keeping up with the dishes. Several of the deck boards were broken so we had to instruct our young grandkids to be careful so they didn’t get hurt. But all in all, this is an amazing apartment! So modern and spacious with an exquisite view! We hope we can stay there again sometime. And we love Bay View Grand Marina!
Commentaires de Gestion de l’hôtel
12 avr. 2024 par VrboOwner, Gestion de l’hôtel
Thank you so much for your kind words Rose! It was a pleasure to host you and your family. We truly appreciate your feedback it helps us improve. We hope to host you again in the future.
3 sur 5
par un voyageur

Beautiful but with a lot of issues

Publié le 9 août 2023 sur HomeAway
Let me say to begin the property was beautiful and if everything was working this might have been the best place I have ever stayed but it lacked maintenance. To begin with we did not receive a key for the front doors and were expected to leave the doors unlocked during the day. This made every insecure with leaving our belonging in the property, since someone just walked into the property while I as relaxing in the living room looking for someone that was not in our party. The front door was beautiful but did not open all the way so you had to squeeze through. The AC in the theater room did not work so it would get to hot and could not sit through a movie. The sound in the theater room did not work most of the time and was spotty at best and it did not help that the projector had to be left on the whole time since it also did not work. The TV’s were also not working as they should and were not even worth tuning on since the picture quality was not good. The balcony doors would not close all the way or lock so we had to continue sleep with them unlocked. The jacuzzi on the bottom level did not work. Some of the bathroom doors in the bedrooms did not close. The mood lighting also did not work and would only function as a strobe light. The floor had a few area where it was cracked so bad we had to avoid walking through since we were afraid of cutting our feet. For the price of the unit we were expecting a better maintained property and to feel a little more secured.
Commentaires de Gestion de l’hôtel
6 nov. 2023 par VrboOwner, Gestion de l’hôtel
Thank you so much for taking the time to share your comments about your recent stay with us. We appreciate your feedback and will take it into consideration as we continue to improve our service.
5 sur 5
par un voyageur

Stunning property!!

Publié le 13 avr. 2023 sur HomeAway
Absolutely beautiful property, the views, the location, the space in this ocean front villa was perfect for our family of 6. Fernandez onsite was a pleasant surprise to provide clean towels etc. throughout our stay :)
Commentaires de Gestion de l’hôtel
25 août 2023 par VrboOwner, Gestion de l’hôtel
Thank you for your fantastic review, Heather! We're thrilled to hear that you found our oceanfront villa to be beautiful and that it exceeded your expectations. We strive to provide our guests with a memorable and enjoyable experience, and we're delighted to know that the views, location, and spaciousness of the property were perfect for your family of 6. We're glad that our onsite staff, provided excellent service and took care of your needs, including providing clean towels throughout your stay. We believe in offering attentive and helpful support to our guests to ensure a comfortable and hassle-free experience. Thank you for choosing our property for your vacation. It was a pleasure hosting you and your family, and we would be thrilled to welcome you back in the future for another memorable stay by the ocean!