Note fondée sur 762 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
3,6 Service et personnel
3,5 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 3 août 2019 sur Expedia
C'est propre si on n'est pas trop regardant de trop prés
Commentaires de Gestion de l’hôtel
4 août 2019 par Hotel Management, Gestion de l’hôtel
Thank you for selecting Extended Stay America. We are happy you were pleased with most of our services, but we are sorry your stay was not quite perfect. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon.
Sincerely,
Hotel Management
par un voyageur
Bon rapport qualité prix
Publié le 2 mai 2018 sur HotelsChambre/appartement confortable. Point négatif de mon séjour, la poubelle de la salle de bain n avait pas été vide.
Commentaires de Gestion de l’hôtel
2 mai 2018 par Hotel Management, Gestion de l’hôtel
Fabio, thank you for your nice feedback about Extended Stay America. We are glad to know you liked our reasonable value and had a comfortable time with us. Also, your feedback is of utmost value, and we will use it as a training tool to improve our performance further. We hope to see you again in the future.
Sincerely,
Hotel Management
par un voyageur
Publié le 20 juin 2015 sur Hotels
par Chrisme de France
Grande chambre bien équipée
Publié le 12 mai 2013 sur HotelsParfait pour une escale d'une nuit
par un voyageur
Publié le 16 août 2024 sur Expedia
The staff was amazing. The room was nice. Just note to bring your room pots, pans, utensils, plates, etc. Overall, will definitely be coming back. Highly recommend
Commentaires de Gestion de l’hôtel
20 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Grace, It was a pleasure having you as our guest at Extended Stay America, and we want to thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and that our property and service met all your expectations! We look forward to sharing your positive feedback with our team and hope you will revisit the next time you are in the area. Sincerely,Hotel Management
par un voyageur
Never stay here!
Publié le 2 août 2024 sur HotelsCompletely infested with roaches cigarette Burns and stains everywhere the stoves did not work and the phones did not work
Commentaires de Gestion de l’hôtel
3 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Tex, We sincerely apologize for the situation you described. You are absolutely correct in expecting a comfortable and clean environment when staying with us. Although we regularly treat our property, we have contacted our pest control provider to address the issue as quickly as possible to uphold our company's high standards. Thank you for bringing this to our attention. We work hard to make our guests happy; therefore, we genuinely regret not meeting these expectations during your stay. We hope you will revisit so we can show you our commitment to outstanding experiences.Sincerely,Hotel Management
par un voyageur
Publié le 25 juill. 2024 sur Expedia
Room was clean, however, there was no soap or kleenex in the room. There was only one face towel and bath towel per guest.
par un voyageur
Nasty room full of roaches
Publié le 21 juill. 2024 sur HotelsFront desk was rude rooms where nasty and full of roaches as soon as we opened door there where roaches all over the place i went down for refund and they refused to give me refund even if i didnt stay i only opened the door
Commentaires de Gestion de l’hôtel
22 juill. 2024 par Hotel Management, Gestion de l’hôtel
Dear Guest, Thank you for your feedback. We are sorry for the disappointment caused by the behavior of the front desk associate and the room's condition, which disturbed your overall stay. This issue is different from the kind of service we aim to provide. Moving forward, we will examine this and ensure our ability to handle such a situation improves. We understand your frustrations and appreciate your patience. We hope this isolated issue will not prevent you from returning for the better experience you deserve.Sincerely,Hotel Management
par un voyageur
Publié le 16 juill. 2024 sur Expedia
We booked this place since we been eating out and thinking of cooking since they have kitchen. After check in the room is so Dirty, rusty and the kitchen everything is rusty floor is dirty and wall, there is even a roaches in our room. And they dont have kitchen stuff. So when i ask they said they dont have it if i want the receptionist ask me i cna buy pot and pan at dollar store if i wanna cook. Too funny. To be honey nothing good to say its gross and feel unsafe.
Commentaires de Gestion de l’hôtel
17 juill. 2024 par Hotel Management, Gestion de l’hôtel
Dear Annalyn, We apologize for the disappointing experience you encountered during your stay. Your feedback regarding cleanliness and the condition of the kitchen is concerning and not reflective of our standards. Please rest assured that we take these matters seriously and will address them promptly with our housekeeping and maintenance teams. Your comfort and safety are our priorities, and we regret that we fell short of meeting your expectations. We appreciate you bringing these issues to our attention as they help us improve. We hope you will consider giving us another chance to provide you with a more pleasant stay in the future.Sincerely,Hotel Management
par un voyageur
Don’t waste funds!!!!
Publié le 29 juin 2024 sur HotelsDon’t waste your $$$ no toilettes as stated on website pix on website SUPER misleading. Room dirty AC was blocked by 2nd bed so room did not get cool you have to RENT pots pans silverware all of it. No breakfast not even coffee and no coffee maker in room. Check in staff was great but that’s it
Commentaires de Gestion de l’hôtel
30 juin 2024 par Hotel Management, Gestion de l’hôtel
Dear Julie, We apologize for the disappointment and inconvenience you experienced during your recent stay. Your feedback regarding the amenities and cleanliness concerns is concerning to us. We strive to represent our accommodations accurately and regret any misunderstanding caused by our website. Your comments about the air conditioning and kitchenware rental have been noted, and we will review these issues with our team for improvement. Please accept our apologies for the absence of breakfast and coffee amenities. We appreciate your kind words about our check-in staff and will share your feedback with them. Your satisfaction is important to us, and we hope to have another opportunity to provide you with a more enjoyable stay in the future. Sincerely,Hotel Management
