Note fondée sur 942 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
3,9 Service et personnel
4,0 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 21 nov. 2021 sur Expedia
par un voyageur de Paris
Publié le 12 mai 2019 sur Expedia
Super emplacement, chambre spacieuse et bien équipée. Personnel serviable.
Matelas dans ma chambre trop vieux ou en tout cas pas assez rigide à mon goût...les ressorts grincent !
par un voyageur de Montreal
Publié le 13 mars 2019 sur Expedia
Personnel très sympatique, tranquilité des lieux, confort de la chambre, consigne à bagages, bon prix 2 nuits
par un voyageur
Publié le 13 mars 2019 sur Expedia
par un voyageur de LONE TREE
Publié le 27 oct. 2024
Historic building
Commentaires de Gestion de l’hôtel
29 oct. 2024 par Customer Service, Gestion de l’hôtel
Desiree, thank you for sharing your feedback about the property. The building certainly has a unique charm, and we hope your stay overall met your expectations. If there is anything specific you would like to share about your experience, we would love to hear more.
par un voyageur
Publié le 12 août 2024 sur Hotels
Mold in bathroom shower
Commentaires de Gestion de l’hôtel
12 août 2024 par Customer Service, Gestion de l’hôtel
Shanekia, thank you for sharing your experience. The team strives to maintain a pleasant environment, and feedback is always appreciated. Your observations will be taken into account as they continue to improve.
par un voyageur
Publié le 11 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 août 2024 par Customer Service, Gestion de l’hôtel
Thank you for the 10 out of 10 rating, Connie!We're thrilled to see how much you enjoyed staying at Hilton Garden Inn Jackson Downtown. We look forward to hosting you again in the near future! Thank you again for sharing.
par un voyageur
Poor service.
Publié le 11 août 2024 sur HotelsI wasn’t pleased with my stay. I Actually felt discriminated against. I was checking out early to bring my daughter to college here and we wanted to eat breakfast early. The breakfast was suppose to start at 7 am but started at 7:20 I was leaving at 7:30 am. I went to the breakfast buffet and was told to wait it had to be checked. This also happened to another Black couple. But when the White people walked up they wasn’t asked anything and wasn’t denied access. I would like to speak with someone about complaints and report this. I paid for the breakfast package with my room.
Commentaires de Gestion de l’hôtel
21 août 2024 par Customer Service, Gestion de l’hôtel
Beverly, thank you for bringing your concerns to our attention. It is important to ensure all guests feel welcome and valued. Connecting with someone from the team to discuss your experience further would be beneficial, as I they strive to address any misunderstandings and enhance the experience for everyone. Please contact me directly so I can address your experience directly with those in that department.Hotel General ManagerCharlotte Ragland
par un voyageur
Publié le 11 août 2024
Nice place staff was good
Commentaires de Gestion de l’hôtel
12 août 2024 par Customer Service, Gestion de l’hôtel
Todd, we are thrilled you enjoyed your stay at Hilton Garden Inn Jackson Downtown. Our team members are delighted to hear your kind words. We hope to welcome you back soon!
par un voyageur
Publié le 1 août 2024 sur Expedia
Weird little stains on every pillow. Closet door broken off and leaning on the wall. Water wouldn’t get colder just stayed hot.
Commentaires de Gestion de l’hôtel
3 août 2024 par Customer Service, Gestion de l’hôtel
Elizabeth, thank you for sharing your observations. The issues you mentioned regarding your room are certainly concerning. The team is committed to providing a comfortable experience and will be looking into these areas for improvement. Your feedback helps us enhance our services. We hope to have another opportunity to serve you in the future.
