Note fondée sur 374 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,4 Service et personnel
4,0 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 30 sept. 2024 sur Expedia
Would be 5 stars, but the drain plug in the shower would not stay open. Great staff, very friendly. Highly recommend.
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Manager, Gestion de l’hôtel
Hello Edgar, We appreciate your kind feedback regarding our friendly staff. For any concerns encountered during your stay, please feel free to reach out to our management team. Thank you for recommending our hotel, and we hope to welcome you back soon.
par un voyageur
Publié le 27 sept. 2024 sur Hotels
Atendimento ótimo!
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Manager, Gestion de l’hôtel
Hello RODRIGO,Ficamos felizes em saber que voc teve uma experincia positiva com nosso atendimento. Esperamos receb-lo novamente em breve para proporcionar mais momentos memoríveis.
par un voyageur
Publié le 6 sept. 2024 sur Expedia
The facility was fine. The road construction is a nightmare. The pool was algae green and not maintained.
Commentaires de Gestion de l’hôtel
7 sept. 2024 par Manager, Gestion de l’hôtel
Hello Linda,We're glad to hear you found the facility satisfactory. We apologize for any inconvenience caused by the road construction and will share your feedback regarding the pool with the appropriate team for further review. Thank you for bringing these matters to our attention.
par un voyageur
Publié le 26 août 2024 sur Expedia
second floor ice machine and soda machine out of order
Commentaires de Gestion de l’hôtel
29 août 2024 par Manager, Gestion de l’hôtel
Hello William,Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused during your stay. We advise guests to contact the front desk for assistance with any issues they may encounter in the future.
par un voyageur
Publié le 25 août 2024 sur Expedia
Big Infested
Commentaires de Gestion de l’hôtel
28 août 2024 par Manager, Gestion de l’hôtel
Hello Melinda, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.
par un voyageur
Publié le 16 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 août 2024 par Manager, Gestion de l’hôtel
Hello Cheryl,We are delighted to hear that you had a fantastic experience with us! Please don't hesitate to reach out if there is anything else we can assist you with.
par un voyageur
Publié le 10 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
16 août 2024 par Manager, Gestion de l’hôtel
Hello Vanessa,We are moved to hear that you had an exceptional stay at our hotel! We look forward to welcoming you back in the future for another wonderful experience.
par un voyageur
Publié le 8 août 2024 sur Expedia
Check in took forever and no appreciation of guest was demonstrated. Pool (part of our decision to book here) was totally out of commission - full of filthy water and closed. Fitness room (another major part of our decision to book here) had broken 80s machines and no space to do alternative workouts not utilizing the out of order machines. Breakfast is a joke and there was mold in my scrambled eggs. Upon informing the front desk of this, they shrugged it off and took no action. Battery in our in room smoke alarm failed and alarm started beeping just as we put our children to sleep. Room had not been thoroughly vacuumed and no one turned on A/C before we arrived so it was 90 degrees.
Commentaires de Gestion de l’hôtel
9 août 2024 par Manager, Gestion de l’hôtel
Hello Juliann,We appreciate you sharing your recent experience with us. We regret any inconveniences faced during your stay and will address these concerns with our team to ensure better service in the future. Your feedback is valuable in helping us improve our guest experience. Please feel free to reach out to management directly for any further assistance or feedback.
par un voyageur
Publié le 2 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 août 2024 par Manager, Gestion de l’hôtel
Hello Kensie,We are thrilled to hear you had a fantastic experience at our hotel! We look forward to welcoming you back soon for another memorable stay.
par un voyageur
Publié le 25 juill. 2024 sur Expedia
The pool was green and had been closed for quite a while. We were supposed to get a room with a Jacuzzi and when we went to find our room, it was surrounded by workers who were drinking outside our door. When we requested a new room, we were told there was only one room on the entire property that had a Jacuzzi. So we elected to just get a new room. That room smelled like mold and mildew, but we were too tired to care. Avoid this place we’ve always loved Best Western, but this has to be the worst western.
Commentaires de Gestion de l’hôtel
26 juill. 2024 par Manager, Gestion de l’hôtel
Hello Bonnie,We apologize for the inconveniences you encountered during your recent stay with us. Your feedback is valuable, and we will address these concerns with our team to prevent such occurrences in the future. We appreciate your loyalty and regret that we fell short of your expectations on this occasion.
