Note fondée sur 539 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,6 Service et personnel
4,6 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 17 mai 2024 sur Expedia
Très belle endroit tranquille
Commentaires de Gestion de l’hôtel
29 mai 2024 par Bonnie, Gestion de l’hôtel
Merci, veuillez visiter à nouveau!
par un voyageur
Beautiful Place
Publié le 31 juill. 2024 sur HotelsBeautiful.
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Bonnie, Gestion de l’hôtel
Thank you@!
par un voyageur
Publié le 29 juill. 2024 sur Expedia
Really nice
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Bonnie, Gestion de l’hôtel
Thank you Cecilia! WE hope to see you again.
par un voyageur
Publié le 28 juill. 2024 sur Expedia
Would definitely stay again.
Commentaires de Gestion de l’hôtel
6 août 2024 par Bonnie, Gestion de l’hôtel
Thank you! We look forward to your next visit!
par un voyageur
Publié le 19 juill. 2024 sur Expedia
Our stay was wonderful
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Bonnie, Gestion de l’hôtel
Thank you Jennifer!@
par un voyageur
Publié le 16 juill. 2024 sur Expedia
AC was on when we arrived. We left it as it was and went to dinner "off property as there was dinner was being not being served that night. Check in at 3:00 to 3:30. Nice Room, though older, with a balcony. We went here to relax before having to check in the next morning at 5:30 AM for cardiac surgery. I thought it would be restful before such serious surgery. When we returned the AC was not working, so we looked as we didn't touch the AC before leaving. A sign noted we would lose the AC if we put it below 72, but we didn't do this. The AC was off all night, no numbers to call to fix it, so even though I had to take a shower, surgical type, at night, and then the next morning before leaving, I was in dire need of another shower, as I spent the night trying to sleep in the heat. I did not go to sleep before 3:00 and had to get up to take a shower to be at the hospital at 5:30. The shower is dangerous, no grab bars, but very high sides to step over to get out, no elevators & the stairs are so steep it is scary. Beautiful view but horrible because by the time I was prepped for surgery they decided to reschedule it as I was not in great condition. No good directions to get into the right place, woman greeting us was nice but she informed us that there was no dinner until the next night. I am absolutely shocked, because this place had a good reputation when I lived in Orange Park, the view is beautiful but the stay was horrible and it messed up my cardiac surgery. Refund?
Commentaires de Gestion de l’hôtel
18 juill. 2024 par Bonnie, Gestion de l’hôtel
Patricia, Thank you for sharing your experience with us. We are deeply sorry to hear about the challenges you faced during your stay. Your comfort and well-being are of utmost importance to us, especially during such a critical time. We apologize for the issues with the air conditioning in your room, I personally checked it before your arrival and as you said it was working fine and was nice and cool. I would have addressed it immediately but you did not call or come to the office to report the problem, it should have and would have been promptly addressed had we been informed, and we regret the inconvenience caused. Rest assured, we will investigate this matter thoroughly to prevent it from happening again. Regarding the lack of dinner service and the communication about it, we apologize for any confusion or inconvenience this caused, we do however have the restaurant hours posted on our website where you made your reservation, on the confirmation we sent you and also on the information sheet you were handed when you checked in as we understand the importance of clear communication, especially for guests in your situation. Your feedback about the room's amenities, including the shower, is concerning to us as well. We appreciate you bringing this to our attention, and we will review the situation to ensure that necessary improvements are made. We genuinely regret that your stay did not meet your expectations, particularly given your reason for visiting. Please allow us to extend our sincerest apologies. We would like to discuss your experience further and see how we can make this right for you. Please reach out to us at your earliest convenience so we can address your concerns personally. Thank you for your patience and understanding. We hope to have the opportunity to regain your trust and provide you with the experience you deserve. Warm regards,
par un voyageur
Publié le 13 juill. 2024 sur Expedia
Beautiful property
Commentaires de Gestion de l’hôtel
18 juill. 2024 par Bonnie, Gestion de l’hôtel
Thank you John! Come visit again.
par un voyageur
Publié le 13 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Bonnie, Gestion de l’hôtel
Thankyou!
par un voyageur
Publié le 11 juill. 2024 sur Expedia
What a beautiful venue. Definitely going back!
Commentaires de Gestion de l’hôtel
12 juill. 2024 par Bonnie, Gestion de l’hôtel
Thank you! We look forward to your return!
par un voyageur
Publié le 6 juill. 2024 sur Expedia
What a stunning hotel!,so unique and beautiful.Great service and all the staff we fabulous.can’t wait to visit again.
Commentaires de Gestion de l’hôtel
8 juill. 2024 par Bonnie, Gestion de l’hôtel
Robin it was so nice to meet you! We look forward to seeing you again!
