Note fondée sur 850 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,3 Service et personnel
4,2 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de RANDOLPH
Publié le 31 déc. 2024
The complimentary drinks during happy hour was a nice welcome!
Commentaires de Gestion de l’hôtel
2 janv. 2025 par Embassy Front Desk Team, Gestion de l’hôtel
Thank you for staying with us, we look forward to you staying with us in the near future!
par un voyageur
Publié le 20 nov. 2024
Commentaires de Gestion de l’hôtel
30 déc. 2024 par Embassy Front Desk Team, Gestion de l’hôtel
Thank you for your review, please accept our apologies for any inconvenience you experienced during your stay with us. Thank you for staying with us, we hope to host you in the near future.
par un voyageur
Publié le 30 oct. 2024
We liked it a lot
par un voyageur de Punta Gorda
Publié le 24 oct. 2024 sur Expedia
Very accomodating during a stressful time. Fully prepared for an approaching hurricane. Thank you.
par un voyageur
Publié le 22 oct. 2024 sur Expedia
par un voyageur
Publié le 21 oct. 2024 sur Expedia
par un voyageur
Publié le 21 oct. 2024 sur Expedia
The pool and everything was awesome
par un voyageur
Publié le 18 oct. 2024 sur Expedia
I love the breakfast. The omelet was yummy
par un voyageur
Publié le 17 oct. 2024 sur Expedia
Alicia was great!
par un voyageur
Publié le 14 oct. 2024 sur Expedia
I recently stayed at Embassy Suites Baymeadows and unfortunately, my experience was overshadowed by several issues. Upon entering my room, I noticed moldy and dusty air vents, which raised concerns about cleanliness and air quality. Additionally, there were no tub stoppers, and the mini fridge was not only leaking but also frozen, making it unusable. Room service was off putting as well, they cleaned the room but didn’t replenish the towels they’d taken.
What was particularly frustrating was the lack of responsiveness from the staff. I tried calling for service but received no answer, and there was a significant delay in checking in—over an hour and a half past the scheduled time. The state of the room left much to be desired, with dirty floors, used cups, and trash found under the bed. The pillows were stained, and the carpet felt sticky, which was very off-putting.
The hotel lobby floors were dirty, but the breakfast offered was fantastic. The breakfast area was clean. The staff in the dining area were friendly.
Overall, while the breakfast was the highlight, the numerous cleanliness issues and lack of service significantly impacted my experience. I hope the management addresses these concerns so future guests can enjoy a more comfortable stay.
