Note fondée sur 372 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,9 Propreté de la chambre
3,2 Service et personnel
2,9 Confort de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Correct, sans plus
Publié le 16 juill. 2023 sur HotelsOdeur insupportable (désinfectant?) à notre arrivée. Un bruit de cognements revenait régulièrement.
Pour le reste, c’est bien. Lit un peu petit. Gens bien portant s’abstenir.
Commentaires de Gestion de l’hôtel
16 juill. 2023 par Hotel Management , Gestion de l’hôtel
Dear Marco, Thank you for reviewing our hotel. We are pleased that you enjoyed your overall stay and liked your comfortable bed. We sincerely apologize for the noise and cleanliness concerns during your stay and their impact on your comfort. We have addressed this with our staff, and we are confident this will not be repeated. Your feedback allows us to improve our guest experience, and we genuinely appreciate you sharing it with us. We hope you will consider us for your next visit to the area so we can better your stay.Sincerely,Hotel Management
par un voyageur
Publié le 2 juin 2024 sur Expedia
Location is on safe
Commentaires de Gestion de l’hôtel
4 juin 2024 par Hotel Management , Gestion de l’hôtel
Dear charlotte, Thank you for your feedback. We are sorry to hear that you felt unsafe at our location. Guest safety is our top priority, and we will review our security measures to ensure a safer environment. Your comments are important to us, and we appreciate you bringing this to our attention. Thank you for sharing your experience.We hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Management
par un voyageur
Publié le 4 mai 2024 sur Expedia
The floors were dirty. My feet were black after getting out of shower and walking to the bed. Website says weekly room cleaning but front desk says bi-weekly. No one is ever at front desk to respond to service requests and when you do call, they say they will add the request to the board. 2/3 days later, it is addressed. Also my phone was not operational in my room. So the front desk could not call to tell me when my room would be cleaned. I would not recommend this place to stay.
par un voyageur
Publié le 4 mai 2024 sur Expedia
3 out of 5
par un voyageur
Publié le 1 mai 2024 sur Hotels
par un voyageur
Publié le 21 avr. 2024
At night they do not have staff in the lobby. The room had a cockroach.
Commentaires de Gestion de l’hôtel
22 avr. 2024 par Hotel Management, Gestion de l’hôtel
Dear Christopher, We apologize for the inconvenience you experienced during your stay. Providing a clean and comfortable environment is our top priority, and we take reports of pests seriously. We will address this issue immediately with our pest control team to ensure thorough inspections and appropriate measures are taken. Regarding our staffing, we will review our procedures to ensure adequate support is always available. Your feedback is valuable to us, and we appreciate you bringing these concerns to our attention. We hope to have the opportunity to welcome you back for an improved experience.Sincerely,Hotel Management
par un voyageur
Publié le 6 avr. 2024 sur Expedia
My t
Commentaires de Gestion de l’hôtel
7 avr. 2024 par Hotel Management, Gestion de l’hôtel
Dear Hilda, Thank you for taking the time to share your experience. We are sorry if we missed out on any essential opportunities to make your stay the seamless, memorable one you deserve. Please accept our sincere apologies for any issues you experienced. We hope you will consider giving us another chance to show you our devotion to delivering excellent hospitality for every guest.Sincerely,Hotel Management
par un voyageur
Publié le 6 avr. 2024 sur Hotels
Rooms are cleaned every 2 weeks and if you want clean towels before the 2 weeks, there is a charge
Commentaires de Gestion de l’hôtel
8 avr. 2024 par Hotel Management, Gestion de l’hôtel
Dear Guest, Thank you for sharing your feedback regarding your recent stay with us. We apologize for any inconvenience you experienced with our housekeeping service. Your comfort and satisfaction are of the utmost importance to us; therefore, we regret not meeting your expectations. We appreciate your feedback as it helps us improve our services. On your next visit to the city, we would be delighted to welcome you back and provide you with the exceptional experience you deserve.Sincerely,Hotel Management
par un voyageur
Publié le 22 mars 2024 sur Hotels
par un voyageur
Publié le 12 mars 2024 sur Hotels
Roaches. Bad infestation.
Commentaires de Gestion de l’hôtel
12 mars 2024 par Hotel Management, Gestion de l’hôtel
Dear Guest, Thank you for the feedback regarding your stay in our hotel. We are sorry for the disturbances you reported and assure you we do everything possible to discourage their entrance to our hotel. Our pest control provider has serviced the hotel, and we will ensure procedures are being followed to prevent any future issues. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will accept our apologies and consider staying with us again.Sincerely,Hotel Management
