Ratings based on 947 Guest Reviews
Hear it directly from our travellers
2.7 Room cleanliness
3.1 Service & staff
2.9 Room comfort
2.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Oct. 13, 2024 on Expedia
by A traveller
Posted Oct. 12, 2024 on Hotels
by A traveller
Posted Oct. 10, 2024 on Expedia
Says free breakfast but went down there around 8 and was only coffee. The bathroom was disgusting looked like someone had been putting cigarette butts out on the toilet and wasn’t clean didn’t even bother taking a shower it looked like something out of a horror movie.
Comment from Hotel Management
Oct. 11, 2024 by Hotel Management, Hotel Management
Dear Galadriel, Thank you for choosing us. We want our guests to have a relaxed and comfortable hotel experience. However, we are sorry for the concerns that disappointed you. We appreciate you bringing these issues to our attention, and we hope you will accept our sincere apologies for any housekeeping oversight in your suite. We will share these notes with our team to ensure they review your room and take action. Further, please allow us to check with our breakfast team to see what went wrong and ensure that we are able to handle it better as we move ahead. We regret any frustrations and inconvenience these have caused you. Please return, and we hope to provide a better experience.Sincerely,Hotel Management
by A traveller
Posted Oct. 6, 2024 on Hotels
by A traveller
Posted Oct. 5, 2024 on Hotels
by A traveller
Posted Sep. 29, 2024 on Hotels
by A traveller
Posted Sep. 29, 2024 on Expedia
The property I live at had a power outage which led reasoning for the extended stay at your business. It was close to my job which was a plus. The front office staff was nice and professional, no problem there. The room floor was so dirty that it turned my feet black. I had to buy cleaning supplies to clean my room that should have already been cleaned. The let out bed had urine stains and no sheet, Iwas disgusted. The beds were very uncomfortable and the springs were digging in my back, which left me with lower back pain. The corner door that led out to the parking lot in back was broken to where anyone from the street could just walk in. That is a safety hazard. It was not worth the amount of money that I paid, which was close to$600 for 6 days total. I hope to be accommodated for this. Thank you.
Comment from Hotel Management
Sep. 30, 2024 by Hotel Management , Hotel Management
Dear Malissa, Thank you for your feedback! We sincerely apologize for the issues you encountered during your stay. It’s unacceptable that your room was not properly cleaned, and we are sorry to hear about the condition of the floor and the sofa bed. We take your concerns about safety and comfort very seriously and will address these matters with our team immediately. Your experience is important to us, and we hope to provide a better stay in the future.Sincerely,Hotel Management
by A traveller
Posted Sep. 26, 2024 on Expedia
The staff was very nice
Comment from Hotel Management
Sep. 27, 2024 by Hotel Management , Hotel Management
Dear Melissa, Thank you for your feedback! We’re thrilled to hear that you found our staff to be very nice during your stay. Our team is dedicated to providing excellent service, and your kind words motivate us to keep up the great work. We appreciate your support and hope to welcome you back to Extended Stay America soon for another pleasant stay!Sincerely,Hotel Management
by A traveller
Posted Sep. 22, 2024 on Hotels
by A traveller
Posted Sep. 20, 2024 on Expedia