Note fondée sur 939 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,6 Service et personnel
4,4 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 9 avr. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
1 mai 2023 par Samantha Smith, Front Office Manager, Gestion de l’hôtel
Thank you for choosing to stay with us. At our Hampton Inn it is our goal to provide a stay that is both positive and memorable and I am happy to hear this was your experience! We hope to see you again on your next visit to our island.
par un voyageur
Publié le 10 nov. 2024
Commentaires de Gestion de l’hôtel
11 nov. 2024 par ET, Gestion de l’hôtel
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!
par un voyageur
Publié le 19 sept. 2024 sur Hotels
When we got there and went to the room we wanted to leave, the room was not clean, the lamp by the desk was dirty the door to the cabinet where the refrigerator is stored was nearly coming off .in short nothing looked liked the pictures you show on your web sight
I went to the desk complaint told him about it, he said he was sorry but there was nothing he could do if we checked out we would have to pay for one night .
A little later the front desk person sought me out and asked me what could he do,he offered to give me a newer room, he took us to another room and I didn’t like the way it smelled there was an order, then he showed us a second one and it was better not great but better. the young man was nice and did all he could . But it was not what we expected and definitely not what you show on your web sight
Commentaires de Gestion de l’hôtel
20 sept. 2024 par ET, Gestion de l’hôtel
We appreciate you taking the time to provide us with such candid feedback of your stay. I am very sorry to hear that your stay did not meet expectations. Please note that this information has been passed on to our concerned staff. Furthermore, I will personally supervise that all your other complaints are addressed and that everything will be in order should you give us another chance to show you what our special brand of Hamptonality really means. Take care!
par un voyageur
Publié le 15 sept. 2024 sur Expedia
Pillows in room smelled dirty. Desk staff was not very friendly. Food was Ok. Overall good.
Commentaires de Gestion de l’hôtel
18 sept. 2024 par ET, Gestion de l’hôtel
We appreciate you taking the time to provide us with such candid feedback of your stay. I am glad to hear that overall, your experience was positive. I am disappointed to hear that our Front Desk team didn't meet your expectations. We would like to know more. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personally.
par un voyageur
Publié le 15 sept. 2024 sur Expedia
The carpet in our room needs cleaning. When you walk barefoot your feet get dirty.
Commentaires de Gestion de l’hôtel
18 sept. 2024 par ET, Gestion de l’hôtel
Thank you for your review. I am glad to hear that overall your experience was positive. I am disappointed to hear that the cleanliness of your carpet was not up to par. This critical feedback will be used in training our staff. Take care!
par un voyageur
Publié le 15 sept. 2024 sur Expedia
Nice property
Commentaires de Gestion de l’hôtel
18 sept. 2024 par ET, Gestion de l’hôtel
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!
par un voyageur
Publié le 12 sept. 2024 sur Expedia
Our room was not very clean. The sheets and pillows smelled like BO as if they were not changed out. Overall is felt out dated.
Commentaires de Gestion de l’hôtel
13 sept. 2024 par ET, Gestion de l’hôtel
We appreciate you taking the time to provide us with such candid feedback of your stay. I am very sorry to hear that your stay did not meet expectations. If you would like, please email us with a phone number or email address so our Manager can discuss your issues personally.
par un voyageur
Publié le 12 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
13 sept. 2024 par ET, Gestion de l’hôtel
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!
par un voyageur
Publié le 7 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
8 sept. 2024 par ET, Gestion de l’hôtel
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel
par un voyageur
Publié le 7 sept. 2024 sur Hotels
As soon as i opened the door i noticed an odor of mold and mildew. Not a clean smell. I've stayed at this hotel numerous times and this was the worse. Low water pressure at sink. Couldn't sleep very good waking up to the stench of mildew. Worse hotel experience in a long time.
Commentaires de Gestion de l’hôtel
8 sept. 2024 par ET, Gestion de l’hôtel
We are deeply elated that we have been your constant hotel of choice when you're on Amelia Island. I am deeply sorry to hear that you had an issue with the smell of your room this time around. Did you notify someone at the front desk? That smell is not standard in our rooms, and we would have been more than happy to move you to a room that smelled much better. Our staff are always ready to help you with anything. Thank you and take care!
