Note fondée sur 792 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,3 Service et personnel
4,2 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Large suite in great location
Publié le 7 janv. 2019 sur HotelsWe stayed at he hotel for one night. Although we requested a king suite through a third party site, when we arrived, our reservation showed a queen. The management kindly moved us to a larger suite with a king bed to accommodate us. The staff was very friendly and helpful. We chose this hotel for its proximity to UNF. It is in the Town Center, with access to shopping and restaurants by foot. It is approximately 2 minutes away from UNF by car. Great location. The only downside was the quality of the breakfast, which was included in the price. Overall, very good experience.
par un voyageur
Publié le 5 janv. 2018 sur Hotels
Commentaires de Gestion de l’hôtel
23 janv. 2018 par AGM, Gestion de l’hôtel
Thank you for staying with us! We hope to take care of you again soon. Have a wonderful day!
par un voyageur
Publié le 4 oct. 2024 sur Expedia
The property is disgusting. It’s poorly managed, poorly maintained, and overall filthy.
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Jasmine Feliciano General Manager, Gestion de l’hôtel
Greetings Guest,First of all, we thank you for taking the time to review your stay with us, as I know your time is valuable.We appreciate all feedback negative or positive as it helps us create ways to better serve our guests. I see you gave us a 1 out of 5, which I understand you were not completely satisfied with your stay. I reassure you I will address these issues with entire team to improve the hotel as a whole. We hope that if your travels bring you to the area again, you will consider staying at the Homewood Suites Jacksonville/ South. Best Wishes,Jasmine Feliciano General Manager
par un voyageur
Publié le 4 oct. 2024 sur Expedia
My pros are the staff was very accommodating, friendly,and helpful. Jeb stood out the most.He made a delightful host. My cons there was a dirty ring in the tub, We purchased a room with a peloton bike. There was no bike! The gym bike was broken. The seat was broken, the screw that lifts and tightens was also broke. Glad there was a shopping center there ...That was my exercise.
Commentaires de Gestion de l’hôtel
4 oct. 2024 par General Manager , Gestion de l’hôtel
Greetings Guest, Thank you for reviewing your most recent stay with us at Homewood Suites Jacksonville/South, as we understand your time is valuable. I see you have given us a 4 out of 5, which seems that you have enjoyed your stay but have run to a couple issues. We appreciate your feedback positive or negative as it helps us better serve our guests. I am grateful that the staff made it a very welcoming environment during your stay. I have gotten with our executive housekeeper and chief engineer about the cleanliness of the room and peloton bike issue and will be corrected immediately. I hope that when your travels bring you back to the area, you choose to stay with us again. Best Wishes,Jasmine Feliciano
par un voyageur
Publié le 3 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Jasmine Feliciano, Gestion de l’hôtel
Greetings Jamilia,We want to thank you for reviewing your most recent stay with us, as we understand your time is valuable. We appreciate all positive or negative feedback as it provides ways to serve our guests better. We are happy to see you enjoyed your stay at the Homewood Suites Jacksonville/ South. I hope that when your travels bring you back to the area, you choose to stay with us again.Sincerely,Jasmine Feliciano
par un voyageur
Publié le 30 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Jasmine Feliciano, Gestion de l’hôtel
Dear Guest,Thank you for taking the time to review your stay with us, as I understand that your time is valuable. We appreciate any and all positive or negative I see that you rated your stay with us a 2 out of 5, if you could please explain where we fell short during your most recent stay it can help us best serve our guests in the future. Sincerely, Jasmine Feliciano General Manager
par un voyageur
Publié le 28 sept. 2024 sur Expedia
Hotel was nice all over. The breakfast they provided every morning was phenomenal. Anytime I visit Jacksonville this hotel will be at the top of my list.
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Jasmine Feliciano, Gestion de l’hôtel
Greetings Guest, Thank you for taking the time of your travels to review your stay with us, as we know that time is very valuable. We appreciate any feedback you provide whether it is positive or negative as it helps us better serve our guests. I see that you have given us a 5 out of 5, which to us seems that you have thoroughly enjoyed your time. We love to hear that you have enjoyed the breakfast as we explore new ideas for our menu. When your travels bring you back to the area, we hope you choose to stay with us at the Homewood Suites Jacksonville/ SouthSincerely, Jasmine Feliciano General Manager
par un voyageur de miami
Publié le 26 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Jasmine Feliciano, Gestion de l’hôtel
Dear Guest, We are very grateful that you have reviewed your stay with us, as we know that your time is valued. We accept any and all feedback whether it is positive or negative, as it helps us better serve our guest properly. I see that you have rated your stay as a 4 out of 5, which seems that you have enjoyed your stay but might have ran into an issue. If you could please elaborate what we could improve on to provide a better stay for our future guests. Sincerely, Jasmine Feliciano
par un voyageur
Publié le 24 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Jasmine Feliciano, Gestion de l’hôtel
Greetings Guest, Thank you for taking the time out of your day to review your stay with us, as we know that your time is valuable. I see that you generously gave us a rating of 8 out of 10, which seems like you have thorough enjoyed your stay. If you have anything that could make your stay more enjoyable please do not hesitate to suggest for any future stays you might have if you choose to stay with us again. Sincerely, Jasmine Feliciano
par un voyageur
Publié le 22 sept. 2024 sur Expedia
The property has plumbing issues. Our room toilet would not flush all the way. Several other parties in our group had the same issue. I guess plungers were being handed out all night. We had a large coffee stain on our window curtain and the carpet under the window.
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Jasmine Feliciano, Gestion de l’hôtel
Hello Guest, Thank you taking the time to review your stay with us, as I understand your time is valuable. We appreciate any and all feedback, positive or negative as it helps us better serve our guests. I see you've given us a 2 out of 5, which to us seems like you have experienced a couple issues throughout your stay. I will assure you we have addressed with the housekeeping team and chief engineer about the significant issues and have corrected them. We hope that when your travels bring you back to the city, you choose to stay with us at the Homewood Suites Jacksonville/ SouthSincerely, Jasmine Feliciano
