Note fondée sur 156 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
3,8 Service et personnel
3,5 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 15 août 2024 sur Expedia
When I arrived I was given a dirty 2 bed room after booking a queen single bed. I was solo traveling for an family emergency and just needed to stop for the night white traveling to Mi, it was pee and tissue in the toile when I walked in, the sheets made me itch and I could barely sleep all night. Breakfast is a nice touch for this shag. Don’t bring in your clothes and make sure you keep your receipts! I was charged $10 extra than expected for something I didn’t even want! Would never stay here again, staff is sassy especially over the phone, terrible customer service
Commentaires de Gestion de l’hôtel
31 août 2024 par Guest Relations, Gestion de l’hôtel
Dear Diazia,We're sorry to hear that you didn't have a good time with us overall. Please accept our apologies for any disappointment in the accommodations, amenities, and service that you received during your visit. Our team is dedicated to improving for the future, so we'll be sure to look into all of your comments internally and make changes where necessary. Thank you, and we hope you will consider giving us another chance soon; we're confident that we can impress you.
par un voyageur
Room was nice but no coffee pot. Strong mold odor
Publié le 10 août 2024 sur Hotelspar un voyageur
Don't do it
Publié le 9 mai 2024 sur HotelsAfter paying for the room in here for a SMOKING room, they then told me I have to pay a deposit of 100$ since i have an address within 45 miles. Room was dirty, blood on walls disgusting but they were not going to argue with me i had a burn hole in the sheets (it was there) so they were not giving nmy deposit back lady was very rude. Hotels.com did nothing either
Commentaires de Gestion de l’hôtel
13 mai 2024 par Front Desk, Gestion de l’hôtel
Dear Brian,As we discussed, I received no complaint from the gentleman that actually stayed in the room. The deposit was explained upon check in, and was agreed to via email. We do require a deposit to anyone local to discourage any illegal or unwanted activities. Unfortunately Brian, you rented the room for a friend who burnt a hole in the sheets and left metal shavings all over the floor in the room, so the deposit was retained to pay for the bed sheets and additionally cleaning.
par un voyageur
Publié le 28 avr. 2024 sur Expedia
It isn't like it use to be
Commentaires de Gestion de l’hôtel
3 mai 2024 par Guest Relations , Gestion de l’hôtel
Dear Robert, Thank you for sharing your thoughts. We are disappointed to hear that your recent stay did not meet the standards of previous visits. Please feel free to let us know how we could have enhanced your stay, and we look forward to welcoming you back for an improved experience.
par un voyageur
Publié le 1 déc. 2023 sur Expedia
par un voyageur
Publié le 29 sept. 2023 sur Expedia
Booked for Monday-Friday and did not stay passed Wednesday night. Wednesday morning I woke up covered in bug bites and a spider bite to my arm. I went to check out and the lady working the office was very understanding. The on-call rooms at the hospital smelled and looked better than the rooms here.
Commentaires de Gestion de l’hôtel
29 sept. 2023 par Karen Day, Gestion de l’hôtel
Christopher,Thank you for your feedback. Although we use Orkin Pest Control to exterminate, things do happen. I see you booked one of our economy smoking rooms for your stay. I would be happy to provide one of our non smoking rooms free of charge during your next visit. Please call me directly at the hotel to arrange accommodations. My apologies.
par un voyageur
Publié le 22 sept. 2023 sur Hotels
par un voyageur
Publié le 19 sept. 2023 sur Hotels
par un voyageur
Publié le 19 sept. 2023 sur Expedia
par un voyageur
Publié le 10 sept. 2023 sur Expedia
Not great
Commentaires de Gestion de l’hôtel
14 sept. 2023 par Guest Relations, Gestion de l’hôtel
Dear Jesse,Thank you for sharing your experience. In an effort to improve, we'd love to hear from you about the aspects of your stay that could have been better.
