Note fondée sur 171 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
3,8 Service et personnel
3,4 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 2 févr. 2020 sur Hotels
Commentaires de Gestion de l’hôtel
9 févr. 2020 par GM, Gestion de l’hôtel
Thank you for taking the time to review our hotel. We are pleased to have received a 8 out of 10 review! We look forward to seeing you again sometime soon!
par un voyageur
Publié le 7 août 2021 sur Expedia
par un voyageur
Hotel closed when stay was booked - no one told u
Publié le 3 août 2021 sur HotelsRoom was booked and the hotel was closed for renovation at the time it was booked. We were not advised and arrived at the closed hotel.
par un voyageur
Publié le 31 juill. 2021 sur Hotels
Was not allowed to check in
Told there was a flood
No compensation
par un voyageur
Flooded hotel
Publié le 27 juill. 2021 sur HotelsUnfortunately, it wasn't a good experience for my children. MY children stay there for 3 nights and on the 4th night (6 night reservation), I received a call from the hotel (because I was the one who paid and reserved) to let my kids know that they need to pick up their belongings because the hotel got flooded so everybody needs to evacuate and no one can sleep there that night and for the next 2 weeks. The hotel should have provided a place for their guest to move in but, it wasn't the case. Instead I was told to contact hotel.com about it since I booked through them. I rich out to hotel.com for help but was not able to speak with a real person. Since the timing wasn't right, my kids have to spend a night on a car till the next day. They were able to find a place to stay for their remaining days. So I'm calling the la quinta inn & suites manager that you should provide your guest a place to stay when they have to evacuate or in times of emergency. For hotel.com, your customer service is very terrible, no real person to help in times like this. Can you imagine all the trouble my kids had been through for sleep in a car?
par un voyageur
Publié le 24 juill. 2021 sur Expedia
The outside of hotel looked super nice. As soon as I got inside I discovered that the outside of the hotel was the only thing that was nice. I’ve stayed in plenty of hotels across multiple states across the United States and this is by far the worst.
There were “maintenance” workers in my room on 3 different occasions during my stay. Yes you read that right, maintenance workers. They felt the need to come in and fix my air conditioning WHILE im staying there without my permission and with all of my valuables in plain sight. The second time maintenance left some tool in my room and then came back later asking for it. The last time they told me they had to come in and steam my carpets WHILE IM STAYING THERE????? I kept declining their offer and they threatened to kick me out, which was crazy. I’ll never EVER EVER stay here again.
par un voyageur
Not pleased
Publié le 20 juill. 2021 sur HotelsWe stayed a total of 4 night's... the room key was deactivated everyday.. so i had to get a new key everyday... the elevator broke for a brief time... nothing offered for breakfast... and then they charged my cc twice for the same stay...
Commentaires de Gestion de l’hôtel
21 juill. 2021 par KASH, Gestion de l’hôtel
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Jacksonville Mandarin. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that we did not meet your expectation and you did not have a pleasant stay with us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely,
par un voyageur
Not soo good this go around
Publié le 18 juill. 2021 sur HotelsOver all i've stayed before and it was great next round was just okay ... I leave out why ...just one of the stays ...i'll tey again to determine if i ever come back again !
Commentaires de Gestion de l’hôtel
21 juill. 2021 par KASH, Gestion de l’hôtel
we appreciate your feedback, looking forward to see you next time.
par un voyageur
Publié le 17 juill. 2021 sur Expedia
It was a nice place. Parking was a bit limited while we were there because the hotel was redoing their asphalt in sections.
Commentaires de Gestion de l’hôtel
21 juill. 2021 par KASH, Gestion de l’hôtel
we appreciate your feedback, looking for to see you next time.
par un voyageur
Publié le 16 juill. 2021 sur Expedia
I did not like the carpet condition.
Commentaires de Gestion de l’hôtel
21 juill. 2021 par KASH, Gestion de l’hôtel
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Jacksonville Mandarin. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that we did not meet your expectation and you did not have a pleasant stay with us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely,
