Note fondée sur 673 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,2 Service et personnel
4,1 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 21 juin 2024 sur Expedia
Shower was broken. Water damage and mold in bathroom. They were out of commodities like toothpaste or laundry detergent. Could not give me quarters for laundry. Found cockroach in my room. Otherwise, comfortable bed and nice 55" tv.
Commentaires de Gestion de l’hôtel
22 juin 2024 par Akeem Bowen, Gestion de l’hôtel
Thank you for bringing these issues to our attention. We sincerely apologize for the inconveniences you experienced during your stay. Your feedback is crucial to us in ensuring that we address these matters promptly and improve our services.We are addressing the maintenance issues in the bathroom immediately to prevent any further inconvenience. We will also look into stocking up on essential commodities more effectively and ensure that we have quarters available for our guests in the future.Please know that cleanliness and comfort are top priorities for us, and we are taking steps to address the concerns you raised about pests. We appreciate your acknowledgment of the comfortable bed and amenities like the TV.Once again, we apologize for falling short of your expectations and hope you will give us another opportunity to provide you with a better experience in the future.Warm regards,AKEEMBOWEN
par un voyageur
Publié le 4 août 2022 sur Expedia
Nickel
Commentaires de Gestion de l’hôtel
4 août 2022 par RUS, Gestion de l’hôtel
Thank you for choosing to stay with our family here at Quality Inn Jacksonville! We hope to see you again soon!!!
par un voyageur
Publié le 18 août 2024 sur Expedia
The hotel smelled of mold bedding was dirty had to change my own linen
Commentaires de Gestion de l’hôtel
19 août 2024 par Akeem Bowen, Gestion de l’hôtel
Certainly! Here’s a thoughtful and sincere response to address the guest's concerns:Dear [Guest’s Name],I’m truly sorry to hear about the issues you encountered during your stay. We take cleanliness and comfort very seriously, and it’s clear we fell short in your case. Please accept our sincere apologies for the unpleasant experience with the mold smell and dirty bedding.We are addressing these concerns immediately to ensure that future guests do not face similar issues. Your feedback is invaluable in helping us improve our services.Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a much better experience in the future.Sincerely,Akeem BowenGeneral Manager
par un voyageur
Publié le 16 août 2024 sur Expedia
I liked my room. It was a typical 2 -4 person room. I had plenty of room to put my clothes away, set up my laptop, and wash up. The only reason I gave some fours is because some of the bathroom fixtures felt a little dated and the breakfast area was limited on counter space (which affects flow). Also the breakfast area had a 90. That is border line. All the desk clerks were polite except one who only looked up if addressed. I didn't like that she was not acknowledging people or what they were doing. I came in one afternoon and saw a person going in a ground floor window, that was a bit disturbing.
Commentaires de Gestion de l’hôtel
18 août 2024 par Akeem Bowen, Gestion de l’hôtel
Thank you for taking the time to share your feedback. I’m glad to hear that you found your room comfortable and well-suited for your needs. I appreciate your observations about the bathroom fixtures and the breakfast area; we’ll look into these concerns to improve the experience for future guests.I’m sorry to hear about the interaction with one of our desk clerks and the disturbance you mentioned. This isn’t the level of service we strive to provide, and we’ll address these issues promptly. Your safety and comfort are our top priorities, so thank you for bringing this to our attention.If you have any more details or need further assistance, please feel free to reach out. We hope to have the opportunity to provide you with a better experience in the future.
par un voyageur
Publié le 16 août 2024 sur Expedia
Muy bueno
Commentaires de Gestion de l’hôtel
18 août 2024 par Akeem Bowen, Gestion de l’hôtel
Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with us and that our staff made your stay memorable. Your appreciation means a lot to us, and we're grateful for the opportunity to have hosted you and your family. If there's anything more we can do for you in the future, please don't hesitate to let us know. We look forward to welcoming you back!
par un voyageur de East Orange
Publié le 16 août 2024 sur Expedia
Came for one night did not see much but it suited its purpose. Would stay there again
Commentaires de Gestion de l’hôtel
18 août 2024 par Akeem Bowen, Gestion de l’hôtel
Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with us and that our staff made your stay memorable. Your appreciation means a lot to us, and we're grateful for the opportunity to have hosted you and your family. If there's anything more we can do for you in the future, please don't hesitate to let us know. We look forward to welcoming you back!
par un voyageur
Publié le 15 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 août 2024 par Akeem Bowen, Gestion de l’hôtel
Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with us and that our staff made your stay memorable. Your appreciation means a lot to us, and we're grateful for the opportunity to have hosted you and your family. If there's anything more we can do for you in the future, please don't hesitate to let us know. We look forward to welcoming you back!
par un voyageur
Publié le 15 août 2024 sur Expedia
This hotel is by far the best we have experienced!
The staff are amazing and will help you when you need it! I appreciate all the kindness every one of the staff showed to my family. Thank you again!!
Commentaires de Gestion de l’hôtel
18 août 2024 par Akeem Bowen, Gestion de l’hôtel
Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with us and that our staff made your stay memorable. Your appreciation means a lot to us, and we're grateful for the opportunity to have hosted you and your family. If there's anything more we can do for you in the future, please don't hesitate to let us know. We look forward to welcoming you back!
par un voyageur
Publié le 13 août 2024 sur Expedia
The property is terribly dated. We had to be moved to another room because the TV & telephone wasn't working. The breakfast left much to be desired.
Commentaires de Gestion de l’hôtel
14 août 2024 par Akeem Bowen, Gestion de l’hôtel
hank you for sharing your feedback with us. I’m genuinely sorry to hear that your experience didn’t meet your expectations. I apologize for the inconvenience you faced with the TV and telephone, and I regret that the breakfast did not meet your standards.We are currently working on updating and improving our facilities to provide a better experience for our guests. Your comments are invaluable in helping us make these improvements. I hope we have the opportunity to better serve you in the future.Thank you again for your feedback.Best regards,Akeem Bowen General Manager
par un voyageur
Publié le 8 août 2024 sur Expedia
The front desk and housekeeping were amazing
Commentaires de Gestion de l’hôtel
13 août 2024 par Akeem Bowen, Gestion de l’hôtel
Thank you so much for your kind words! We're thrilled to hear that our front desk and housekeeping teams made your stay exceptional. Your feedback means a lot to us, and we’ll make sure to pass on your compliments to them. If there’s anything else we can do to enhance your next visit, please don’t hesitate to let us know. We look forward to welcoming you back!
