Note fondée sur 673 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,8 Propreté de la chambre
3,1 Service et personnel
3,0 Confort de la chambre
2,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Disappointing
Publié le 19 sept. 2023 sur HotelsWe booked the hotel because of the breakfast, in morning when we reach the restaurant they said no breakfast for few days!!!! Why they advertise they have breakfast and let people pay for it if u cannot provide it!!! I’m really disappointed!
Commentaires de Gestion de l’hôtel
21 sept. 2023 par Manager, Gestion de l’hôtel
Hello Nidhal,Thank you for your review and comments regarding our breakfast. We hope you will return so that we can provide you an even superior experience.
par un voyageur
Publié le 22 août 2023 sur Expedia
Ils n’ont pas respecté ce que j’avais réservé via Expedia.
Commentaires de Gestion de l’hôtel
31 août 2023 par Manager, Gestion de l’hôtel
Hello Pascal, Thank you for taking the time your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences with housekeeping issues. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
par un voyageur
Publié le 10 juill. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
13 juill. 2023 par Manager, Gestion de l’hôtel
Hello Robert, Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.
par un voyageur
Publié le 14 nov. 2022 sur Expedia
Non sécuritaire je devais payé un surplus pour que mon véhicule sois stationné dans le stationnement de l’hôtel….
Commentaires de Gestion de l’hôtel
15 nov. 2022 par Manager, Gestion de l’hôtel
Hello Jimmy, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed especially those that you’ve shared about the cleanliness of the rooms. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.
par un voyageur
Publié le 5 août 2022 sur Expedia
Service médiocre ,prix 96,48$US 100$US,on m’a charger259,69$CANADIANsur sur mon compte.
Commentaires de Gestion de l’hôtel
6 août 2022 par Manager, Gestion de l’hôtel
Hello Eng ly,
Thank you for being a valued guest and for providing us the feedback regarding our service. We hope you'll return someday to see how we are continuously improving in order to better serve our guests.
par un voyageur
Publié le 31 mars 2022 sur Hotels
Commentaires de Gestion de l’hôtel
1 avr. 2022 par Manager, Gestion de l’hôtel
Hello Gagne,
We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.,
par un voyageur
Publié le 21 mars 2022 sur Hotels
Un arrêt pour une nuit seulement mais nous le gardons dans notre liste pour de futurs voyage
Commentaires de Gestion de l’hôtel
21 mars 2022 par Chelsea, Gestion de l’hôtel
Thank you so much for your feedback about your recent stay with us, we appreciate you and grateful for your business.
par un voyageur
Publié le 14 oct. 2024 sur Expedia
This was the worst hotel stay ever. We evacuated for hurricane Milton. Manager said we couldn’t have a dog…governor said mandatory evacuation you can bring your pets and not be refused service. Then we see bitbull with a man who looks like he lives at the hotel. Next day we see lots of dogs. States exercise room, no exercise room. Pool was so gross…green and full of algae. Free breakfast was a joke, those that live there on a regular basis get to the table early and pick over everything. Then stand there and cough over the food. On-site restaurant never opened on time. The room was dirty and the furniture was old and falling apart. The smell of marijuana littered the halls. I can’t prove it but I think young children were left in a room alone based on what I heard walking the halls and what I saw. I walked the halls because there was no where to exercise. This is a dirty hotel and should not be advertised on Expedia. I didn’t read reviews, my mistake I just wanted to find a room out of harms way. I didn’t feel safe at this hotel. I didn’t feel safe inside or outside of the hotel. The staff was unprofessional and not friendly. Do not book a room at this hotel!!
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Manager, Gestion de l’hôtel
Hello Diane, We appreciate you taking the time to share your experience. We strive to provide a safe and comfortable environment for all our guests. We recommend contacting management directly regarding any concerns so they can address them accordingly. Thank you for bringing these to our attention, we will use your feedback to improve our services moving forward.
par un voyageur
Publié le 13 oct. 2024 sur Expedia
Property is undergoing changes and is not in prime operating conditions. I was assigned an already occupied room and offered a different room reservation other than the one I had reserved online, including a room without a/c and without an active phone line.
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Manager, Gestion de l’hôtel
Hello Natalia, We value your feedback and apologize for the inconvenience you experienced during your stay. We appreciate your understanding during this transitional period as we work to enhance our property. Rest assured we will address the issues you encountered to ensure a better experience for our future guests.
par un voyageur de JACKSONVILLE
Publié le 13 oct. 2024 sur Expedia
Our stay here was a disaster from the start. We arrived for a convention that had been planned for 8 months. Check in started at 3, so we arrived at 3:15. There were no clean rooms available, se we, along with around 50 other people had to wait for rooms to be cleaned. Two hours later and some very irate gueats trying to check in, they finally started issuing rooms. However, they didn't start with the order in which people had been waiting, they were calling names randomly from a sheet of paper, so some people were called up to the desk had only been there 15 minutes, bypassing others that had been in line for hours. The hotel is under renovation, so the 4th floor was a complete disaster. People that were issed rooms on that floor immediately came down to cancel their room and left. There were complaints of no air conditioning in the rooms and an extremely foul odor. It was described as cat urine. The second floor was worse. The hotel assured the convention planners the hotel would be fully renovated by the time the convention started, but it was far from it
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Manager, Gestion de l’hôtel
Hello GREGORY, I'm sorry to hear about your experience at our hotel. We sincerely apologize for any inconvenience you encountered during your stay. Please know that your feedback is important to us and will be shared with the management team for their review. We strive to provide a pleasant stay for all our guests and regret that we fell short on this occasion. We appreciate you bringing these concerns to our attention.
