Note fondée sur 425 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
4,1 Service et personnel
3,8 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 23 janv. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
14 oct. 2023 par Chevanese RediResponse Specialist, Gestion de l’hôtel
Hello Jean-Louis,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Baldwin and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 28 oct. 2024
I was impressed with this motel. It was clean and convenient to 301.
par un voyageur de BALDWINSVILLE
Publié le 26 oct. 2024
The lady at the front desk was courteous and polite. The only negative was the sound of the air system. It was loud and made sleeping difficult.
par un voyageur
Will not stay again
Publié le 23 sept. 2024 sur HotelsRoom felt very humid. Air conditioner covering was dirty. No soap at sink or in shower.
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Kamaria RediResponse Specialist, Gestion de l’hôtel
Dear Dorothy J,Thank you for taking the time to tell us about your experience at the RED ROOF INN BALDWIN. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness of the air conditioner and all the other issues which hindered your stay. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria Red Roof Management RediResponse Specialist
par un voyageur
Publié le 21 sept. 2024 sur Expedia
Thank you for allowing the dogs! We return often because of that. And thanks to the front desk, Stephanie. She is the best!
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Oshane RediResponse Specialist, Gestion de l’hôtel
Dear Cathy,Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the RED ROOF INN BALDWIN regarding the pet friendliness and friendly staff. I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.I do hope that you will return to our hotel, or any of our other brand locations in the future.Sincerely,OshaneRed Roof ManagementRediResponse Specialist
par un voyageur
Good night stay.
Publié le 21 sept. 2024 sur HotelsClean, comfortable and reasonable price. All you could ask for!
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Melissa RediResponse Specialist, Gestion de l’hôtel
Dear Dena,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Baldwin. We sincerely appreciate your comments and are happy to hear you had a great experience with us especially regarding our clean, comfortable rooms and reasonable pricing. We strive to provide all our guest with the best customer service and all the comforts of home, so I am elated to see we achieved that with your visit. Thank you for your 10/10 rating. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.It would be our pleasure at Red Roof to have you stay with us again in the future.Sincerely,MelissaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 20 sept. 2024 sur Expedia
Nice, clean updated and large room. Big TV with lots of channels, including Prime for TNF. Parking right outside the room. Well lit parking lot.
Waffle House next door. Pilot convenience store close. Easy I-10 access.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Nishaye RediResponse Specialist, Gestion de l’hôtel
Hello Barry, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Baldwin. We strive to provide guests with the best customer service and all the comforts of home, so it was rewarding to read that your room was satisfactory, the cleanliness and the convenience of the location, prompting your 4/5 score. We always enjoy hearing about the positive experiences our guests have at our hotels. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 17 sept. 2024 sur Hotels
Clean, quiet, and comfortable! Stayed one night on a Sunday evening. Very convenient location to I-10. Waffle House is adjacent to hotel. Room was clean and quiet, only issue was I had a little trouble with the key checking in, but the gentleman working the front desk walked with me to the room to make sure the key was working properly. Very attentive! Exactly what I needed for a quick overnight while traveling south!
par un voyageur
Publié le 10 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Oniel RediResponse Specialist, Gestion de l’hôtel
Hi Joyce,We are sorry you had a less than satisfactory experience, prompting your 8/10 rating following your stay at the Red Roof Inn Baldwin. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediResponse Specialist
par un voyageur
Publié le 23 août 2024 sur Expedia
Property was clean, staff was friendly and the location right off the highway was super convenient.
Commentaires de Gestion de l’hôtel
26 août 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Thank you for taking the time to write about experience at the RED ROOF INN BALDWIN. Marjorie, I am happy to hear that you found our hotel to be clean, our staff to be friendly, and the other kind remarks mentioned. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, Marjorie, and can't wait to see you back at Red Roof soon, where we can continue to offer you a clean stay at an affordable price!Sincerely,SharmaRed Roof ManagementRediResponse Specialist
