Note fondée sur 309 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
3,9 Service et personnel
3,4 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 23 août 2024 sur Expedia
Couldn’t use Xbox but it was very nice and cozy
Commentaires de Gestion de l’hôtel
30 oct. 2024 par Toujana RediResponse Specialist, Gestion de l’hôtel
Dear Rebekah,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Jacksonville, AL. Despite not being able to use your Xbox, I was delighted to hear that your stay was nice and cozy, resulting in a 4/5 rating. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. I do hope that you will return to our hotel, or any of our other brand locations in the future. Sincerely,ToujanaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 16 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 août 2024 par Toni-Ann RediResponse Specialist, Gestion de l’hôtel
Hello Charles,Thank you for choosing to stay at our RED ROOF INN JACKSONVILLE AL. I appreciate your 8/10 score following your stay but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 14 août 2024 sur Expedia
Staff was helpful and friendly.
Commentaires de Gestion de l’hôtel
16 août 2024 par Sanesha RediResponse Specialist, Gestion de l’hôtel
Hello Melanie,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Cleveland - Independence. It's great to see you enjoyed your stay and our staff was helpful and friendly, resulting in a 4/5 score. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,SaneshaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 1 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 août 2024 par Linton Rediresponse Specialist, Gestion de l’hôtel
Hello Carson, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN JACKSONVILLE AL and I were delighted to see your perfect score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Linton Red Roof Management RediResponse Specialist
par un voyageur
Publié le 24 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 juill. 2024 par Linton Rediresponse Specialist, Gestion de l’hôtel
Hello Carson, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN JACKSONVILLE AL and I were delighted to see your perfect score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Linton Red Roof Management RediResponse Specialist
par un voyageur
Publié le 20 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
23 juill. 2024 par Linton Rediresponse Specialist, Gestion de l’hôtel
Hello Mike, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN JACKSONVILLE AL and I were disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you for choosing to stay under our roof. We hope we have the opportunity to see you again in the future. Sincerely, Linton Red Roof Management RediResponse Specialist
par un voyageur
Publié le 15 juill. 2024 sur Expedia
The location was very convenient for my needs. I liked that it was not multiple levels and I didn’t have to go thru the lobby to get to my car. I liked that I could park my car in front of my room. I did not like that the door to room 222 did not have a seal around the right (opening side) of door, not only could feel wind thru the one eighth inch crack (or more) but worried about the bugs that could get thru and also concerned how easy someone could break thru the door! The room was moderately clean and appealing. Would probably stay there again if the doors were sealed.
Commentaires de Gestion de l’hôtel
16 juill. 2024 par Sashauna RediResponse Specialist, Gestion de l’hôtel
Dear Patricia,Thank you for taking the time to complete our guest survey regarding your recent stay at the RED ROOF INN JACKSONVILLE AL. I'm so glad you were pleased with the convenient location of our hotel and the cleanliness of the room, prompting your 4/5 score. However, it's truly disheartening to see you highlight that the door did not have any seal which resulted in your stay being hindered. Nevertheless, at Red Roof feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist
par un voyageur de Heflin
Publié le 13 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
5 août 2024 par Sashauna RediResponse Specialist, Gestion de l’hôtel
Hello Drew,Thank you for taking a moment to complete our survey regarding your recent stay at the RED ROOF INN JACKSONVILLE AL. I'm so glad we earned your 5/5 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 5 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
8 juill. 2024 par Sashauna RediResponse Specialist, Gestion de l’hôtel
Hello Jennifer,Thank you for taking a moment to complete our survey regarding your recent stay at the RED ROOF INN JACKSONVILLE AL. I'm so glad we earned your 4/5 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 30 juin 2024 sur Expedia
Dear Management Team,
I wanted to share some feedback from my recent stay at the Red Roof Inn. Overall, I found the staff to be friendly and helpful, and I appreciated the level of service they provided during my visit.
However, I noticed that the bedding and linens in the rooms could benefit from closer inspection and possibly replacement due to stains. It would enhance the overall guest experience if the linens were kept clean and free from any visible marks or blemishes.
Additionally, I would like to suggest creating a designated area for guests to sit and visit in the unused turf area. Providing a comfortable and inviting space for guests to relax and socialize could help deter guests from sitting in lawn chairs outside their rooms, thereby improving the aesthetics of the property.
I believe that these small adjustments could further elevate the guest experience and contribute to creating a more welcoming and enjoyable environment for all visitors. Thank you for considering these suggestions, and I look forward to the possibility of returning to your establishment in the future.
Warm regards,
Thankful Guest
Commentaires de Gestion de l’hôtel
2 juill. 2024 par Sashauna RediResponse Specialist, Gestion de l’hôtel
Dear Banana,Thank you for taking the time to tell us about your stay at the RED ROOF INN JACKSONVILLE AL. I was thrilled to see you were pleased with the level of service from our staff. However, the situation you described regarding the stained linens is truly regrettable. We are very sorry for your experience. Your feedback is important to Red Roof and we’ll take your comments about the cleanliness, the improvements of the aesthetics and the other suggestions into consideration to make changes to improve our customer experience. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours,SashaunaRed Roof Management RediResponse Specialist
