Note fondée sur 456 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,9 Service et personnel
3,6 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 16 déc. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
22 déc. 2023 par LaTunde Murrant. Rediresponse Specialist, Gestion de l’hôtel
Hello Yvon, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN MACCLENNY and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist
par un voyageur
Sérieusement n’y allez pas !
Publié le 3 juill. 2022 sur HotelsLors de notre arrivée pour un problème de règlement de la chambre entre Hotels.com et l’hôtel, nous avons attendu 1:30 notre chambre et il a fallu que j’appelle moi même pour régler leur problème.
La réceptionniste nous a pris en grippe et nous a fait attendre ; elle nous a attribué une chambre déjà occupée. Je suis rentré dans une chambre où les occupants dormaient. La réceptionniste ne s’est pas excusée, pire elle nous a encore fait attendre ! La chambre était limite propre et les serviettes à vomir. La climatisation était bruyante et le passage de l’autoroute un enfer. Le petit déjeuner était à la limite de l’acceptable. Je peux comparer avec 25 autres hôtels que j’ai utilisé pendant mes vacances ; alors un conseil : NE CHOISISSEZ PAS CET HÔTEL
Commentaires de Gestion de l’hôtel
18 juill. 2022 par General Manager, Gestion de l’hôtel
Thank you so much for your feedback and we apologize for not being able to meet and exceed your expectations. Your comments are a valuable tool for us to improving in every possible direction and we hope to earn your trust again in the near future with our hard work and effort.
par un voyageur
Publié le 2 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Toujana RediResponse Specialist, Gestion de l’hôtel
Hello Valued Guest, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn MacClenny and I appreciate your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,ToujanaRed Roof Management RediResponse Specialist
par un voyageur de Bradenton
Publié le 1 oct. 2024 sur Expedia
The cleaning could be a little more detailed.
Commentaires de Gestion de l’hôtel
5 oct. 2024 par Sashauna RediResponse Specialist, Gestion de l’hôtel
Dear Valued Guest,Thank you for taking the time to tell us about your stay at the Red Roof Inn MacClenny. We appreciate your 3/5 score. Your feedback is important to Red Roof and we’ll take your comments about the cleaning into consideration to make changes to improve our customer experience. Please know that we value you as our guest and appreciate your business. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Very truly yours,SashaunaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 30 sept. 2024 sur Expedia
Cancelation policy is a piece of excrement. Fvck you and your stupid red roof 77$ stealing azz... i hear your hotel is into human trafficking and bad customer service. Take a few seconds to really go fvck yourselves, RRI.
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Dear Matthew,We are sorry to hear your recent experience at the RED ROOF INN MACCLENNY did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concerns. We at Red Roof appreciate your business and truly value your feedback. Sincerely,Sharma Red Roof Management RediResponse Specialist
par un voyageur
Publié le 23 sept. 2024 sur Expedia
This was the first time I booked allowing expedia to choose my hotel- never again. Its an old motel style where room doors open to outside and I didn't feel safe between location, constant activity outside including some homeless people sorr of camping at edge of parking lot among others. Room appeared clean enough at first but water in shower reeked and when I opened fridge cockroaches ran out. Breakfast area was disgusting and almost no food offered at all. I left around 2 am my 2nd night because I didn't feel safe in or out of the room.
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Kamaria RediResponse Specialist, Gestion de l’hôtel
Dear Lauren,I appreciate you sharing your feedback following your stay at the RED ROOF INN MACCLENNY. I was saddened to read that your stay fell short of your expectations due to the insects you reported, the breakfast area not being to your liking and all the other issues which hindered your stay. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,Kamaria Red Roof Management RediResponse Specialist
par un voyageur
Publié le 16 sept. 2024 sur Expedia
par un voyageur
Publié le 13 sept. 2024 sur Expedia
Property owners and staff where helpful and pleasant
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Melissa RediResponse Specialist, Gestion de l’hôtel
Dear Emanuel,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn MacClenny. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our helpful and pleasant staff. Thank you for your 5/5 rating. We strive to provide all our guest with the best customer service and all the comforts of home, so I am elated to see we accomplished that with your visit. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.It would be our pleasure at Red Roof to have you stay with us again in the future.Sincerely,MelissaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 30 août 2024 sur Expedia
It was an excellent stay for the money.
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Jonathan RediResponse Specialist , Gestion de l’hôtel
Dear Troy,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN MACCLENNY. It was great to read that you were pleased with your stay, prompting your 5/5 score. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,JonathanRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 20 août 2024 sur Expedia
The most important is feel comfortable. They know how to do it
Commentaires de Gestion de l’hôtel
23 août 2024 par Carla RediResponse Specialist, Gestion de l’hôtel
Dear Mario, Thank you for taking the time to tell us about your experience at the Red Roof Inn MacClenny. I am pleased to hear how comfortable you've felt at our hotel. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,CarlaRed Roof ManagementRediResponse Specialist
