Note fondée sur 822 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,5 Service et personnel
4,4 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 21 janv. 2024 sur Expedia
Clean, comfortable room. Both evening and morning attendants were attentive and efficient. Wifi was good. Laundry was practical. Breakfast was quite impressive: apart from the usual cereals, toast, and bagels, there was yogurt, fruit cocktail, omelettes, sausage patties, prepared breakfast sandwiches, and a waffle maker.
Commentaires de Gestion de l’hôtel
22 janv. 2024 par Ashley Williford, Gestion de l’hôtel
Thank you so much for taking the time to fill out a survey regarding your recent stay with us at Sleep Inn & Suites in Jacksonville, NC. I am so happy to hear that you had such a positive experience. I will be sharing your kind comments with our staff in order to serve as recognition and continued encouragement to provide our guests with a top tier experience. Our desk staff strives to be able to help our guests in any way possible, so I am sure they will be happy to know you found them to be attentive and efficient. As for our breakfast, we have been slowly but surely improving and upgrading our breakfast area, so for you to witness that is very comforting. Again, thank you so much for leaving such a kind review for our property. We hope to host you again in the near future.
par Gilles
Good value
Publié le 12 sept. 2017 sur HotelsGood value
Commentaires de Gestion de l’hôtel
17 sept. 2017
Thank you for completing our survey. We are pleased to hear that you enjoyed your time with us. We hope to see you again soon.
par un voyageur
Publié le 26 août 2024 sur Hotels
The jets in the jetted tub was nasty
Commentaires de Gestion de l’hôtel
27 août 2024 par Ashley Williford, Gestion de l’hôtel
Dear Philip, Thank you for taking the time to leave us comments regarding your recent experience with our property. I would like to apologize for failing to completely meet your satisfaction. I would like to assure you that I have addressed the cleanliness of the jets in the whirlpool tubs with our housekeeping department. We understand just how important this can be to our guests, so we are dedicated to improving. Again, please accept our apologies and we would love for another chance in the future.
par un voyageur
Publié le 26 août 2024 sur Expedia
Great staff very clean
Commentaires de Gestion de l’hôtel
26 août 2024 par Ashley Williford, Gestion de l’hôtel
Dear Stephanie, Thank you so much for taking the time to leave us such positive comments regarding your recent stay with us! I am very glad that you were able to experience a 5 out of 5 stay with us due to our staff and cleanliness. We would be happy to host you again the next time you are in town!
par un voyageur
Publié le 25 août 2024 sur Expedia
Some repairs needed in the bathroom, fixture rusted & door had missing wood but staff was super nice.
Commentaires de Gestion de l’hôtel
26 août 2024 par Ashley Williford, Gestion de l’hôtel
Dear Jennifer, Thank you so much for taking the time to leave us comments regarding your recent stay with us. I am very glad to know that you were mostly able to enjoy your stay with us. However, I have noted the issues with you mention about repairs and want to assure you that maintenance will be handling these concerns promptly. Thank you again and we look forward to seeing you the next time you are in town.
par un voyageur
Everything was good, except the mold smell
Publié le 21 août 2024 sur HotelsWe were very pleased with everything, except the fact that the room smelled very moldy, and of mildew. This is a big problem for both of us because we have allergies.
Commentaires de Gestion de l’hôtel
22 août 2024 par Ashley Williford, Gestion de l’hôtel
Dear Lisa, Thank you so much for taking the time to provide valuable feedback about your recent stay with us. I am glad to hear that most of your experience was pleasant. However, I would like to apologize on behalf of the team for the moldy odor you experienced. I have addressed this directly with our housekeeping team and want to assure you that this issue is being rectified promptly. Again, please accept our apologies and I hope to see you again for future travels.
par un voyageur
Publié le 19 août 2024 sur Expedia
There were bugs in the room. They end up switching us to a different room. Property is overall very dirty.
Commentaires de Gestion de l’hôtel
20 août 2024 par Ashley Williford, Gestion de l’hôtel
Dear Robert, I would first like to thank you for submitting feedback regarding your recent experience at our property. I would like to apologize on behalf of the team for falling short of your expectations. We take pest concerns very seriously and have contacted our regular pest control company in order to come out for an additional treatment. I sincerely hope that the second room you experienced was more comfortable for you. If there are any other comments you would like to mention, please feel free to reach out as guest feedback is extremely valuable to us. Thank you again and I hope for another chance in the future to provide you with a more positive experience.
par un voyageur
Publié le 19 août 2024 sur Hotels
All of the staff we encountered were pleasant and happy to help. The room was very nice but the tub spout was wonky ( loose). The room was very clean. The bed was comfy. Kinda humid in the room. I will be back.
Commentaires de Gestion de l’hôtel
19 août 2024 par Ashley Williford, Gestion de l’hôtel
Dear Brian, Thank you so much for taking the time to leave us such positive feedback. I am very glad to hear that you experienced a welcoming environment. However, I would like to apologize for falling short regarding the maintenance issues you mentioned in the room. I have informed our maintenance department of these concerns and I want to assure you that they will be taken care of promptly. On behalf of the entire team I would like to thank you again and we look forward to seeing you next time!
par un voyageur
Publié le 13 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 août 2024 par Ashley Williford, Gestion de l’hôtel
Dear James,Thank you so much for taking the time to leave such positive feedback regarding your recent stay with us. I am so glad to know that you thoroughly enjoyed your time with us. We look forward to hearing from you again!
par un voyageur
Publié le 12 août 2024 sur Expedia
Hot breakfast was disappointing and there were no vending machines for a late arrival snack
Commentaires de Gestion de l’hôtel
13 août 2024 par Ashley Williford, Gestion de l’hôtel
Dear Rita, Thank you so much for sharing your feedback regarding your recent experience with us. I would like to apologize for falling short of your expectations with our complimentary breakfast. If there is anything we may do to improve upon this valuable amenity, please feel free to reach out as it is always our goal to improve. Regarding the vending machines, we do provide snack and drink vending for our guests. Both drink machines and our snack machine are located on our first floor. I would like to apologize that this amenity went unnoticed. We also have 24 hour front desk staff that are available to answer any inquiries you may have. Thank you again for your feedback and we look forward to hearing from you in the near future.
