Ratings based on 1,292 Guest Reviews
Hear it directly from our travellers
3.7 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Dec. 12, 2024
Rooms have a lot of wear & tear. Need to be updated
Comment from Hotel Management
Dec. 13, 2024 by General Manager, Hotel Management
Dear Carol,Thank you for taking a moment to leave a review. It was a pleasure having you as our guest, and based on your rating, it seems you enjoyed your overall experience. That said, our team is always seeking new ways to improve, so we'll be sure to share your feedback about our accommodations internally to ensure any opportunity for improvement is seized. Take care, and know we'd be thrilled to welcome you back anytime your plans bring you this way.Yours in hospitality,Jason Penkacik,General Manager.
by A traveller
Posted Nov. 23, 2024
Nice property the only downside is only one elevator works so long wait time to go up to your room.
Comment from Hotel Management
Nov. 24, 2024 by General Manager, Hotel Management
Dear Dominique,It was a pleasure to host your recent stay at Wyndham Garden Jacksonville. While we're happy to hear you had an enjoyable experience, please accept our apologies that one of the elevators was out of service during your stay, and for any inconvenience this may have caused. We're grateful for your review, and we hope to have the opportunity to exceed your expectations the next time you're in the area.Yours in hospitality,Jason Penkacik,General Manager.
by A traveller
Posted Nov. 12, 2024
It was a great location and very clean. However, only 1 elevator works and with high volume of the hotel, your wait to go up or go down can be some time.
Comment from Hotel Management
Nov. 12, 2024 by General Manager, Hotel Management
Dear Dominuque,It's always a pleasure hearing from our guests. We're glad our location was ideal for your trip and that you appreciated our attention to cleanliness. Thank you for your patience with the elevator. We're sorry for any inconvenience, and we hope to see you again soon at Wyndham Garden Jacksonville.Yours in hospitality,Jason Penkacik,General Manager.
by A traveller
Short & quiet stay
Posted Oct. 20, 2024 on HotelsIn town for business .. everything was great
Comment from Hotel Management
Oct. 21, 2024 by General Manager, Hotel Management
Dear Larry,Thank you for taking a moment to share your review. We're delighted to hear you enjoyed your stay with us at Wyndham Garden Jacksonville. We hope to welcome you back for another great stay in the future.Yours in hospitality,Jason Penkacik,General Manager
by A traveller
Posted Oct. 19, 2024 on Expedia
N/A
Comment from Hotel Management
Oct. 21, 2024 by General Manager, Hotel Management
Dear Zerric,Thank you for your great rating. We're glad you enjoyed your visit, and we look forward to seeing you again at Wyndham Garden Jacksonville.Yours in hospitality,Jason Penkacik,General Manager.
by A traveller
Posted Oct. 18, 2024 on Expedia
Property and staff were excellent. Did not like the fact that the room was “Freezing” COLD. Could not change temperature on wall unit or airflow unit. Had to cover with towels, pillows and covers from double bed not being used. Set airflow unit to 90; still ran cold air. Other clients were on elevator leaving to go outside to warm up. Temperature outside was cold, but not as cold compared to inside room. ?????
Comment from Hotel Management
Oct. 21, 2024 by General Manager, Hotel Management
Dear Evelina,Thank you for being our guest and for giving us a perfect rating. It is our pleasure to provide the best possible service to our guests, and we are glad that this commitment was reflected in your visit. However, we apologize for any inconvenience caused by the room temperature. Your feedback will be shared with maintenance to ensure everything is as it should be and that any necessary adjustments or repairs are made promptly. We hope to welcome you back in the future for a more comfortable and seamless stay.Yours in hospitality,Jason Penkacik,General Manager.
by A traveller
Comfortable and affordable
Posted Oct. 15, 2024 on HotelsOverall a good hotel, friendly staff. The bed ( king size) was very comfy. The room could be cleaner, the floor in the building seemed to be lifting up. They offered a washer and dryer which was a nice touch.
Comment from Hotel Management
Oct. 17, 2024 by General Manager, Hotel Management
Dear Shane,Thank you for choosing Wyndham Garden Jacksonville and sharing your valuable feedback. While we are sorry your stay wasn't quite perfect, we are happy you enjoyed our friendly staff, comfortable bed, and in-room amenities. We look forward to welcoming you back and impressing you even further.Yours in hospitality,Jason Penkacik,General Manager.
by A traveller
Posted Oct. 14, 2024 on Hotels
by A traveller
Posted Oct. 14, 2024 on Expedia
by A traveller
Posted Oct. 13, 2024 on Hotels
