Note fondée sur 23 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Beware this is NOT maintained it’s gross
Publié le 30 sept. 2024 sur HomeAwayWe had several issues: cold showers, clogged showers, broken bathroom faucet, mold on walls, leaking dripping AC, slippery puddles of water on tile, worst of all broken dish washer. The maintenance replied promptly to texts and had us look for breaker boxes etc pretending to help fix issues which if you read the review before this, it states these issues have been issues for months . We arrived to blood in sheets so we washed and changed bedding. Then we found the dishwasher was not working so obviously the “leave the dishes in the dishwasher and run it”check out instructions were not followed by previous guests. After changing sheets we rolled up our vacation sleeves and went straight to work washing by hand and in cold water all the dishes so we could eat safely. I hounded the maintenance texts and they sent two men over who admitted to me that yes the dishwasher was broke and the owner would not give permission to replace it or remedy the issue. This owner should NOT be renting the place let alone shame on vrbo for letting it be listed as premier. It ruined the trip. It reaked of mold. The ceiling was also under construction as several areas were missing trim and paint. We stayed in a privately managed place in the same building last trip here and that place was amazing. It’s on the 7th floor with 3 rooms and the owner manages it directly and any issues we had were minor and he immediately fixed them. This owner is obviously holding out to sell.
Commentaires de Gestion de l’hôtel
14 oct. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for taking the time to share your valuable feedback. We sincerely apologize for the maintenance and cleanliness issues you had. Please know that this is not the typical standard our guests can expect, and when issues occur, we make every effort to resolve them quickly and efficiently. Our local operations manager is aware of all your concerns, and we will follow up to ensure that all your concerns will be resolved. Our team will also ensure that additional care is taken when cleaning the home between reservations. We hope to have the opportunity to better serve you in the future.
par un voyageur
Publié le 8 sept. 2024
Great view! Problems with ac leaking water on the floor, safe not operable, dishwasher didn't work, knob would not operate the latch to get out of the bathroom plus a few more things. Vacasca kept promising their office in Jaco would call me and come over but never heard from them. Will definitely not stay there again. Stayed in a different unit two years ago and it was great. Does have a great view!
Commentaires de Gestion de l’hôtel
1 oct. 2024 par RedAwning, Gestion de l’hôtel
Hello - Thank you for your feedback. RedAwning works with and relies on local hosts and experts to provide a 5 star on site experience for guests. We are very sorry to hear that your experience has not met your expectations. We will be sure to share your feedback with the local host as well as review the RedAwning cleaning and maintenance standards. Again we do appreciate your feedback and do hope you will consider a future stay in a different RedAwning property.
par un voyageur
The little things would make this place great
Publié le 14 avr. 2024 sur HomeAwayGreat property and incredible view. The owner could stand to fix a few things in the condo such as:
Clogged drains in both showers
Bathroom faucet fixtures loose
Front door does not close automatically have to always remember to check it
Lack of plastic Tupperware to store fresh fruit in
Other than those very small issues, the property was great!
par un voyageur
Jaco Beach
Publié le 6 août 2023 sur HomeAwayStunning with a great location
par un voyageur
Phenomenal
Publié le 1 mai 2023 sur HomeAwayThis unit is in a great location we have been to this area several times and this is now our go to and we hope to stay here every time in the future
par un voyageur
Lovely
Publié le 6 nov. 2022 sur HomeAwayWould go back
par un voyageur
Publié le 5 sept. 2022 sur Expedia
This was a beautiful condo with an awesome ocean view. It was the view that sold me. The condo was clean, fully stocked with kitchen and cooking utilities and centrally located in Jaco. This was a fantastic way to celebrate my 70th birthday 🎂 🎁🎈
par un voyageur
Diamonte fabuloso
Publié le 28 févr. 2022 sur HomeAwayThe Diamonte is a really nice condo complex on the beach.
Pool is great and unit had a great a/c and balcony. A little musty odor walking in but cleared out after a few hours. Security is good and overall a great stay
par un voyageur
Beautiful condo and property
Publié le 2 déc. 2021 sur HomeAwayVery Beautiful condo and location is perfect for Jaco shopping and food.
par un voyageur
Delightful condo
Publié le 28 nov. 2021 sur HomeAwayLovely unit and well stocked. Got quick responses from manager. The view and closeness to the beach was great. Pool was great. The AC had a bit of a moldy smell but was told that was normal in such a humid area. Remote didn't work well for Netflix but we weren't there for TV anyway.
Commentaires de Gestion de l’hôtel
3 août 2023 par VrboOwner, Gestion de l’hôtel
Hi Susan, we are delighted that you enjoyed your visit to our home. We appreciate that you reached out so that we could quickly respond. We have replaced the air conditioner and there is no longer an odor. We will check the remote to make sure it's working well. We hope to host you again very soon.
