Note fondée sur 73 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,0 Service et personnel
4,1 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 5 janv. 2019 sur Hotels
Great hotel. Far from old city but great park with water/light show in the evening at walking distance. Very good quality for the price
Commentaires de Gestion de l’hôtel
8 janv. 2019 par shivendra, Gestion de l’hôtel
Dear Guest Greetings ! Thank you for taking out time to share the valuable feedback of your stay at our property. We are delighted to learn that you had a memorable stay with us. It is so inspiring for us to see that our guests have had a beautiful stay which in itself is the biggest recognition for all the efforts we put in. We have shared your wonderful feedback with the whole team. The team looks forward to your return soon again to what we hope is now your home whenever you’re in the city. Kind regards, Hotel Royal Orchid Jaipur
par un voyageur
Publié le 15 mai 2024 sur Expedia
Great hotel! Very comfortable and close to the airport.
Commentaires de Gestion de l’hôtel
18 mai 2024 par General Manager , Gestion de l’hôtel
Dear Ms. Joie, We are thrilled to hear that you enjoyed the comfort and convenience of our hotel's location near the airport. Our team strives to provide a seamless experience for travelers, and it's rewarding to know we hit the mark for you. We look forward to welcoming you back on your next visit. If there’s anything more we can do to make your future stays even more pleasant, please don’t hesitate to reach out. Regards, Team Hotel Royal Orchid, Jaipur
par un voyageur
Publié le 20 avr. 2024 sur Expedia
Un oasis dentro de la locura de la Ciudad.
Commentaires de Gestion de l’hôtel
21 avr. 2024 par General Manager, Gestion de l’hôtel
Dear Guest, We're absolutely delighted to hear you found a peaceful retreat amidst the hustle and bustle of the urban environment. It's wonderful to know that our space served as your tranquil sanctuary. Your description of our spot as an "oasis" truly warms our heart and reinforces our commitment to being a haven for our guests. We're looking forward to welcoming you back soon for another serene escape! Regards,Team Hotel Royal Orchid, Jaipur
par un voyageur
Publié le 21 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 avr. 2024 par General Manager, Gestion de l’hôtel
Dear Mr. Sanjay, Thank you for taking the time to rate our [product/service]. We appreciate your feedback and hope that you had a positive experience. If you have any specific comments or suggestions on how we can improve, please don't hesitate to reach out to us Regards,Team Hotel Royal Orchid, Jaipur
par un voyageur
Best Hotel and Value
Publié le 4 mars 2024 sur HotelsHotel Orchid is a beautiful hotel, the service was excellent, the rooms are clean and comfortable. The staff most accommodating. I traveled alone and the security is good. The food well presented and everything high quality. Make sure to have the breakfast! This was my first time in Jaipur and I plan to come again. I will be staying at Hotel Orchid when I do. Enjoy this wonderful place as much as I have.
Commentaires de Gestion de l’hôtel
11 mars 2024 par General Manager, Gestion de l’hôtel
Dear Karen, We're thrilled to hear that you enjoyed your stay at Hotel Orchid, from our excellent service to the clean, comfortable rooms. It’s great to know that our staff made you feel well-accommodated, and that you felt secure throughout your solo travels. We’re equally delighted that our food offerings made a positive impression with their presentation and quality. Your high praise for our breakfast is much appreciated, and we look forward to welcoming you back on your next visit to Jaipur. Your satisfaction is our greatest encouragement and we can't wait for you to enjoy another wonderful experience with us at Hotel Orchid. Regards, Team, Hotel Royal Orchid, Jaipur
par un voyageur
Publié le 11 févr. 2024 sur Expedia
The bed was in a pathetic condition, the mattress was stained with human secretions and was sagging from center. Mattress was covered with mattress cover, couldn’t sleep the whole night. Complaint was reported to the duty manager Bhavuk and he had no answer to the complaint, he assured me of connecting me to the general manager but till now no news and to my utter surprise, when I called, he did not pick up the call and never called me back. Very poor response on the management’s part. Not at all value for money. This was my first stay with Royal Orchid, Jaipur and probably the last. We are on a family vacation to India but started on a very bad note.
Commentaires de Gestion de l’hôtel
17 févr. 2024 par Revenue Manager, Gestion de l’hôtel
Dear Mr. Shachindra, We're truly concerned to learn about the experience you had during your stay, particularly with the condition of the bed and mattress. It's clear that what you encountered falls short of the high standards we aim to uphold. The lack of follow-up you described is equally concerning, as we understand the importance of addressing guest concerns promptly and effectively. We are taking immediate steps to address the bedding issue you mentioned to ensure that our accommodations meet the quality and comfort our guests expect. Additionally, we're reviewing our communication procedures to improve responsiveness and prevent such occurrences in the future. Your feedback is invaluable to us as it highlights areas requiring our attention. Rest assured, actions are being taken to rectify the issues you've highlighted. We hope to have the opportunity to restore your faith in our hospitality and would like to offer our assistance in making your future experiences more enjoyable. Please feel free to reach out to our guest relations team who are actively awaiting to help resolve your concerns and assist you further. Once again, we regret that your first interaction with Royal Orchid, Jaipur, began this way, and we genuinely hope this incident will not deter you from returning to give us another chance to serve you better. Shivendra Pratap SinghRevenue ManagerHotel Royal Orchid, Jaipur
par un voyageur
Publié le 27 janv. 2024 sur Expedia
Ein Anruf der Rezeption um 1 Uhr morgens (!), wir sollten bitte die Tür öffnen!? Es war keiner vor der Türe...an der Rezeption wusste man davon am nächsten Tag nichts.
Der 2te fehlende Bademantel wurde schnell aufs Zimmer gebracht...aber am nächsten Tag wieder entfernt...
Am 3ten Tag gab es nur noch Duschhandtücher, keine kleinen sog. Gästehandtücher.
Die Indien, für Europäer wichtigen, verschlossenen Wasserflaschen gab es nicht (das habe ich noch nie erlebt in Indien ä, und das war mein ca. 20ter Besuch), sondern nur die vom Hotel abgefüllten Flaschen. Wir haben die mitgebrachten genutzt und für den Tee das vom Hotel abgefüllte abgekocht.
Eine Reihe von Kleinigkeiten, die aber bei dem Preis v.a. in Indien (anderswo auch) nicht akzeptabel sind.
Das Buffet zum Frühstück und Abendessen war gut und angemessen.
Commentaires de Gestion de l’hôtel
30 janv. 2024 par Revenue Manager, Gestion de l’hôtel
Dear Mr. Wolfgang, We're disconcerted to hear about the late-night disturbance; rest assured, we are investigating the mishap to prevent such incidents in the future. Concerning the bathrobe situation, your feedback is crucial, and we're implementing measures to ensure consistency in our housekeeping service. We acknowledge the importance of water safety for all our guests and are reassessing our provision of bottled water to meet expectations. We're pleased, however, that you enjoyed our breakfast and dinner buffet. Your insights are valuable in guiding our efforts to enhance the guest experience. Please consider allowing us another opportunity to host you with the service level you deserve and expect. Shivendra Pratap SinghRevenue ManagerHotel Royal Orchid, Jaipur
par un voyageur
Publié le 15 janv. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 janv. 2024 par Revenue Manager, Gestion de l’hôtel
Dear Mr. Jay, Thank you for taking the time to rate our [product/service]. We appreciate your feedback and hope that you had a positive experience. If you have any specific comments or suggestions on how we can improve, please don't hesitate to reach out to us Shivendra Pratap SinghRevenue ManagerHotel Royal Orchid, Jaipur
par un voyageur
Publié le 7 janv. 2024 sur Expedia
par un voyageur
Publié le 20 sept. 2023 sur Expedia
Good stay
Commentaires de Gestion de l’hôtel
24 sept. 2023 par Revenue Manager, Gestion de l’hôtel
Dear Ms. Rashi, We are thrilled to hear that you had a good stay at our establishment. Thank you for taking the time to share your positive feedback with us. We strive to provide our guests with excellent service and comfortable accommodations, and we're happy that we met your expectations. We hope to welcome you back in the near future to make your next stay even better. Shivendra Pratap SinghRevenue Manager
