Avis WelcomHeritage Traditional Haveli

Nice property. We thoroughly enjoyed staying here. The staff was hospitable. Their food was really nice and non-spicy. Room was comfortable. It was a pleasant stay.

exterior is good. The rooms are pretty average. No proper toiletries in the room. It was NOT a bad experience, i just had a little higher expectations considering the rating

The room was noisy, dark and the bed was super hard and uncomfortable.

Loved my stay at this traditional haveli. The staff are wonderful.

Good service all round. Taxis and auto rickshaws easily available. The rooms are large especially the heritage suites. Nice big bathrooms and spacious bedrooms. The service is great, msnager and staff go out of their way to ensure you are comfortable. The hotel itself is beautiful and well maintained as a heritage hotel. I would recommend to all.

I had booked 2 Heritage Rooms at the hotel, about 6 weeks prior to the stay . A couple of hours after check in we compared the rooms + online photograph that we discovered that though one room was the heritage Golden suite (201) the other room was regular/deluxe room (307). I appreciate that the hotels do occasionally have inventory management issues - but I expect to be told upfront, and not have to discover it. I spoke to the duty manager (Naren) and to Hotels.com agent (Rahul) who conceded I was given the wrong rooom. They said that the only person who could resolve it was the manager. The manager was not reachable on phone that late in night (Naren, Rahul & I each tried). The next morning, the lady at front desk confirmed she was aware of the issue and would resolve once the manager came in. I spoke to hotels.com (Sonali, this time) and they conceded that we did not get the right room. She spoke to the Director, Reservations at Heritage Hotels and the Director apparently accepted that they had some communication issue - with record of only one room reservation. Sonali offered a discounted rate though she asked for 3 days to do so. The fun part is that was when we returned to the hotel this evening - Ms Anamika tried to convince me that the room we were given was also a heritage suite. This when two others from the hotel staff agreed that it was not. Book this hotel only if you are willing to risk being cheated and expect to be blatantly lied to.